Exterior

Reviews of Hyatt House Naples/5th Avenue

3.5 out of 5
Hyatt House Naples/5th Avenue
1345 5th Avenue South, Naples, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 579 out of 1003 reviews" "
Rating 8 - Good. 226 out of 1003 reviews" "
Rating 6 - Okay. 110 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John, Barnegat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at the Hyatt. Stayed for 9 days and loved every minute of it. Everything looked new and very clean. Easy access to downtown Naples. Beach also not far. The pool was huge and right on the river. A great stay!
Stayed 9 nights in Apr 2024

10/10 Excellent

paul ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property
Stayed 4 nights in Apr 2024

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness
.
Stayed 4 nights in Apr 2024
Response from JJS on Apr 23, 2024
Thank you for your review. We are glad that you and you enjoyed your stay. We appreciate your business and look forward to your return.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no AC
Stayed 2 nights in Apr 2024
Response from JJS on Apr 23, 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. I do apologize that the AC did no function properly during your stay. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

2/10 Terrible

Robert

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible room front row car park and very instrusive road noise from the main road. Feels like an old motel that’s been smartened up for mid level management .
Stayed 5 nights in Apr 2024
Response from JJS on Apr 23, 2024
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations based on the room location. If you find yourself returning, look at booking a room on the view side of the hotel. For a few dollars more the river and the boats make for great entertainment. We hope to have the opportunity to welcome you again and make your future stays five stars!

10/10 Excellent

Grettel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location Clean, easy parking lot Excellent
Stayed 1 night in Apr 2024
Response from JJS on Apr 23, 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 Excellent

nanci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JJS on Apr 23, 2024
Thank you for the five star review! We appreciate you letting us know that we met if not exceeded your expectations. We hope to see you again soon.

4/10 Poor

Sharron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are deceiving. We paid just under $500 a night and got the street view - with 8 lanes of traffic. Property is nice but for the price, it is not worth it.
Stayed 2 nights in Apr 2024
Response from JJS on Apr 19, 2024
Sharron, We do have a street side to the hotel and a view side of the river. If you want a river view you need to book a room that says view. 5th Ave is in front of the hotel and is a busy road during the day, but is 35 MPH. I am sorry you did not enjoy your stay do to the room location. I truly hoped you enjoyed the rest of the hotel.

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JJS on Apr 19, 2024
Paul, Thank you for the 5 out 5. We hope to see you again soon.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable, convenient, overall nice accomofations
Stayed 2 nights in Apr 2024
Response from JS on Apr 19, 2024
Dana, Thank you for the perfect review. We are happy you were able to walk our little town and see the area from the hotel.

10/10 Excellent

Ovell

Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was amazing! The only issue was the bed covers were feathers which caused a allergy irritation issue so if you’re not fond of feathers bring your own cover.
Stayed 4 nights in Apr 2024
Response from JS on Apr 13, 2024
Dear Ovell, thank you for the perfect score. We do have alternative options if you need something with feathers on your next stay.

10/10 Excellent

Agustin, Miami

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place !!’
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 9, 2024
We are very pleased to hear that you enjoyed your stay here at the Hyatt House Naples. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

8/10 Good

Hernando Touzard

Traveled with family
Liked: Cleanliness, staff & service
We experienced some weird noises in our room during the night. The bedding wasn’t that great either. No blanket or douvet. The food was not good (we ordered the steamed crab and the rib eye).
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 8, 2024
Thank you for reviewing your recent stay at the Hyatt House Naples. I am saddened that you were not able to enjoy your stay to it's fullest due to room disturbances and Latitude 26. Please know your concerns will be addressed with the respective departments and resolved immediately. We appreciate you voicing your concerns and allowing us the ability to rectify for future guests. We look forward to the opportunity of hosting you again in the future so we may exceed your expectations.

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on Apr 9, 2024
Thank you for reviewing your recent stay. We are very pleased to see you enjoyed your time on property with us and we look forward to hosting you again in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The Hyatt House has a beautiful view and is on the intercoastal. Our suite was spacious enough to comfortably sleep 4. It is located in a convenient area close to Naples Pier. They serve a hot breakfast every morning which gets your day started quickly. I usually stay with family while in Naples but the Hyatt House made our stay so pleasant that I would definitely return!
Stayed 5 nights in Apr 2024
Response from Front Desk Manager on Apr 6, 2024
We are very pleased to hear that genuinely enjoyed your time on property. Please know your experience will be shared with our team members. Thank you for reviewing your recent stay and we look forward to hosting you again in the future.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt House on 5th Avenue was amazing! Amazing pool area and peaceful canal with a wonderful view.
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Apr 6, 2024
We are very excited to hear that you truly anjoyed your time with us and were able to enjoy the amenities and views. Thank you for reviewing your recent stay. Please know your kind words will be shared with our team members. We look forward to hosting you again in the future.

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness
breakfast was terrible, planes taking off every 3 to 4 minutes right over our heads, way too expensive for what it's worth, parking 25$ per day !!!!
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 5, 2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery and very convenient
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Apr 5, 2024
We are very pleased to hear that your enjoyed our property's location and views. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Apr 5, 2024
Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Excellent

lidianett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except the beds hurt my back at Litle bit uncomfortable
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Apr 1, 2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.

10/10 Excellent

peyton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!! We will come back
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Apr 1, 2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Apr 2, 2024
We are very pleased to see that you enjoyed your time on property. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

8/10 Good

Michele

Stayed 6 nights in Mar 2024
Response from JJS on Apr 23, 2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Sarah K

Traveled with family
Liked: Cleanliness, amenities
Awesome
Stayed 4 nights in Mar 2024
Response from Front Desk Manager on Mar 31, 2024
We are very pleased to see your truly enjoyed your time with us. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Catherine

Stayed 2 nights in Mar 2024
Response from JJS on Apr 19, 2024
Thank you for the perfect score. We hope to see you again int he future.

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 26, 2024
We are pleased to see you enjoyed your time on property with us. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Excellent

Manuel

Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Mar 26, 2024
We are pleased to see you enjoyed your time on property with us. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Excellent

Tracee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my time with my daughters. Excellent room and location perfect! Love the dock to sit watching the sunset.
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Mar 23, 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We are very glad to hear that you enjoyed the amenities offered and created a lasting memory.

10/10 Excellent

Graeme

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice pool
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We are very pleased to hear that you enjoyed our location and amenities offered.

6/10 Okay

Kathy, Poulsbo

Traveled with family
This hotel was in a great location and central to a lot of options for dining, shopping, and boating. The only drawback was our room was small, the shower didnt drain well, and there were no complimentary bath supplies. One bar of soap to use at the sink and the shower in inconvenient. Not everyone uses liquid shower gels. Front desk staff were either not familiar with searching reservations via third party providers or they just didnt want to. I had to pull up the confirmation information as apparently my contact info nor name could be used.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 10, 2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Overpriced and they still charge for parking!
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Mar 10, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience at this hotel.
Stayed 4 nights in Feb 2024
Response from Front Desk Supervisor on Mar 10, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Mar 7, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

ELAINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great, except we couldn’t relax around the pool because of all the airplanes flying overhead
Stayed 4 nights in Mar 2024
Response from Front Desk Supervisor on Mar 6, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. Although it can be a bit noisy due to being within the flight path of the nearest airport, we do appreciate you taking the time to letting us know about all your discrepancies and honest feedback. We look forward to hosting you again in the future.

8/10 Good

LUCIANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good located
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Mar 2, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Only problem was the planes landing on the private airport. Got used to it. Will stay again.
Stayed 7 nights in Feb 2024
Response from Front Desk Supervisor on Mar 1, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Kelly, Redding

Stayed 3 nights in Feb 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

10/10 Excellent

COLLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. The fire pit was amazing.
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Mar 1, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Wendy, Winfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed with the Hyatt House Naples/5th Avenue. It was clean and luxurious. After a long day of travel, I decided to eat dinner at the hotel. My red snapper was delicious! The pool was delightful. It was easy to park at the hotel, as well. I would highly recommend staying at this hotel.
Stayed 4 nights in Feb 2024
Response from Front Desk Supervisor on Feb 27, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Front Desk Supervisor on Feb 28, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

8/10 Good

Richard, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from the main part of 5th Ave.
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Feb 24, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All as expected…
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 24, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

8/10 Good

ANGELO

Liked: Cleanliness, staff & service, property conditions & facilities
Outside property was beautiful Inside needs a facelift especially down the halls where rooms are located. It was a stretch calling my room a river view.
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 24, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We also wanted to inform you that our hotel renovations took place back in October of last year as well as had all the rooms refurbished with brand new furniture back in January. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. We look forward to hosting you again in the future.

10/10 Excellent

Carolann

Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

6/10 Okay

Catherine

Liked: Amenities
We were right behind the Naples Airport. Planes flew literally over our head every 5-10 minutes while we were trying to relax by the pool.
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 19, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. Although it can be a bit noisy due to being within the flight path of the nearest airport, we do appreciate you taking the time to letting us know about all your discrepancies and honest feedback. We look forward to hosting you again in the future.

10/10 Excellent

Sandra

Stayed 6 nights in Feb 2024
Response from Front Desk Manager on Mar 23, 2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Great views
Stayed 3 nights in Feb 2024
Response from Front Desk Supervisor on Feb 18, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Feb 17, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.

10/10 Excellent

xiaoming

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, courteous staff, overall beautiful place.
Stayed 2 nights in Feb 2024
Response from Front Desk Supervisor on Feb 15, 2024
Thank you for choosing to stay at the Hyatt House Naples. We greatly appreciate the kind words about our staff and the property. We look forward to hosting you again in the future.