Ratings based on 718 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2017
Great location, friendly efficient staff, clean room, good food. The best place to stay in Estero.
Comment from Hotel Management
Mar 12, 2017 by Assistant General Manager, Hotel Management
Dear Traveller, We thank you for taking the time to review our hotel. Hope to have you again as our guest soon. Sincerely, Danielle DeFau Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bonita Springs, Fl

Great staff very close to shopping and Naples

Posted Jan 28, 2017
We came to Bonita Springs to do some shopping and enjoy the beach. My sister had turned it on to Hyatt Coconut point. I'm very glad she did because it is awesome! If you were looking for the perfect place to stay that's clean quiet and has the amenities you need...this is definitely your place!@@@@@@@@@@@@@@@@@@@@@@@@@"@"""""@@@@@@@
Comment from Hotel Management
Jan 29, 2017 by Assistant General Manager, Hotel Management
Dear 3 Thumbs Up, We thank you for taking the time review our hotel. We are delighted to hear you thoroughly enjoyed your recent visit. We certainly take pride in our service and we are excited that you had a exceptional experience. We hope to welcome you again soon! Sincerely, Danielle DeFau Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Loved it!

Posted Jan 12, 2017
We stayed at the Hyatt for one night, on route between Florida destinations. The hotel is off the highway next to a mall, so the location is great if you're not expecting to be near the Gulf or downtown. The room was spacious, furnished with a settee, and the bed very comfortable, with a thin duvet and good linen. Both the evening and morning staff was very friendly and helpful. Breakfast was substantial with lots of selection, including scrambled eggs, a warm breakfast sandwich, sausages and other items. The adjacent bar served Starbucks coffee (not lattes or cappuccinos, but regular espresso bean coffee). We were most happy with the hotel, having booked it through the "mystery hote option. We would definitely go there again as a stopover spot.
Comment from Hotel Management
Jan 15, 2017 by Assistant General Manager, Hotel Management
Dear Traveller, Thank you for your kind review. We greatly appreciate your business and look forward to having you as our guest again soon. Sincerely, Danielle DeFau
5 out of 5
Recommended
for Everyone
by A verified traveler

2 Night Stay for a Birthday

Posted Jan 9, 2017
Pros: Everything
Cons: Hotter eggs, lol
Location: Great
Hotel was great, close to shops and restaurants, most importantly, the staff was extremely polite and professional. Breakfast was great, eggs sometimes a little colder than we like and a little saltier than we'd like, but everything truly was great!
Comment from Hotel Management
Jan 13, 2017 by Assistant General Manager, Hotel Management
Dear Traveller, We thank you for your kind review and delighted to hear you enjoyed your recent visit to our hotel. We will certainly take you up on your tips as we are always looking for better ways to serve our guests here at Hyatt Place Coconut Point. We look forward to having you as our guest again soon. Sincerely, Danielle DeFau Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria va

Nice and clean but very small bathroom

Posted Dec 24, 2016
We stayed one night, the room was decent but the bathroom was so small you hardly can move inside and I'm consider skinny guy. Bedding was comfortable and the room was clean. The breakfast was decent too, better than many hotels with the same rating.
Comment from Hotel Management
Dec 25, 2016 by Assistant General Manager, Hotel Management
Dear Traveller, We are delighted to hear that your recent visit to our hotel was satisfying. Please know that we greatly appreciate your feedback and will be taking your concerns into consideration for the future as well. Hope you have Happy Holidays! Sincerely, Danielle DeFau Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, GA

Nice hotel close to beach

Posted Dec 20, 2016
Pros: Close to beach
Location: Lots of shopping and near the beach
This is a nice hotel. We did have an issue with check-in. We were sent to a room that was occupied- a man was in the bed!
Comment from Hotel Management
Dec 25, 2016 by Assistant General Manager, Hotel Management
Dear Valued Guest, We sincerely apologize for the experience you had encountered please know that this is certainly not something we anticipate our guest's to ever encounter. We truly hope you understand this was an isolated incident and the hotel takes our guest's security very seriously. We have addressed your concerns with our team to also ensure this does not reoccur in the future. We wish you and your family a very Happy Holidays. Sincerely, Danielle DeFau Assistant General Manager
5 out of 5
by A verified traveler

Excellent

Posted Dec 12, 2016 on Hotels
This is an excellent hotel. It has easy access parking. The lobby is very well decorated and there are several good restaurants and a nice food shop. Rooms are spacious with excellent natural lighting and good views . Furniture is weird but there is plenty of space for equipment. I could not find thermostat. Bathroom is also spacious and well appointed but the shower was not clearly separated from the rest so water spillage was a problem. Room was sound proofed. Hotel staff were courteous and efficient . If I were to return to the are for business I would definitely want to stay at this hotel again.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Dear Traveller, We thank you for sharing your review with other travellers. We are excited to hear that you thoroughly enjoyed your recent visit to our hotel. It was our pleasure being of service to you. We certainly hope business brings you back into town. We look forward to your return. Happy Holidays from all of the team here at Hyatt Place Coconut Point. Sincerely, Danielle DeFau Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Great place, very relaxed vibe. Excellent facility and staff!
Comment from Hotel Management
Dec 11, 2016 by Assistant General Manager, Hotel Management
Dear Traveller, We are so glad you were able to relax on your recent visit to our hotel. We greatly appreciate your business and hope you have the opportunity to join us again soon. Happy Holidays from all of us here at Hyatt Place Coconut Point! Sincerely, Danielle DeFau Assistant General Manager Sincerely, Danielle DeFau Assistant General Manager
5 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
It was great
Comment from Hotel Management
Dec 4, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for your feedback and we are delighted to hear that you enjoyed your recent visit. We look forward to welcoming you again soon. Sincerely, Danielle DeFau Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice and quite hotel, nice Staffs

Posted Nov 30, 2016
Pros: close to mall
Cons: Microwave in rooms
Location: Great location.
pleasant stay with many affordable places to eat near by walking distance.
Comment from Hotel Management
Nov 30, 2016 by Assistant General Manager, Hotel Management
Dear Traveller, Thank you for taking the time to provide us with your feedback. Please know that although we do not offer microwaves in our guest rooms we do provide a microwave in our gallery upon the completion of breakfast for all of our guests to enjoy. Hope you have the opportunity to join as again in the near future. It was a pleasure serving you! Sincerely, Danielle DeFau Assistant General Manager