For the price and the number of stars, I expected a higher level of amenities. This hotel classifies itself as a resort so they can charge $30 per night for things most hotels include for free. Even coffee in the morning was charged, not mention $27 to park! I stay at high end hotels often and this is not it! Our bathroom mat was moldy and the patio had cigarette ash all over. I will say the staff was nice, they even upgraded us, thank god, because if I paid $400 for a room attached to a parking garage across the street, I would have been livid! In general, they lack attention to detail for what they charge i.e. non working shower fixture. I think they survive on the fact that they are one of a few hotels on the beach in that area.
Comment from Hotel Management
Jan 11, 2016 by Chris Grossman, Hotel Management
Thank you for choosing LaPlaya for your recent visit to Naples! We're glad that our location directly on Vanderbilt Beach was a highlight of your stay, as was our friendly, attentive staff who really do strive to make your time with us truly memorable. It's nice to read that they were able to arrange for an upgrade, as it appears that this was clearly welcome. Our Bay Tower guestrooms across the street are beautiful, yet it's hard to beat the view from our beachfront guestrooms.
Understandably value is important to our guests, thus our desire to offer a wide variety of amenities and services. Many of these are covered by our resort fee, such as beach chair and umbrella rentals, high speed wireless internet, fitness center, fitness classes, In Room Keurig coffee, and access to 4000 newspapers and publications on your laptop/mobile device via our partnership with Press Reader. While we do not offer complimentary coffee in the lobby, we do have a new coffee bar in our Baleen restaurant that offers several premium beverage options to start off your day right.
A consistent experience when it comes to quality is also important, and I have shared your attention to detail comments with both our housekeeping and maintenance teams. They normally provide for a clean, comfortable experience, and we'll work to ensure improved results on a future visit.
Thank you again for your visit and for sharing your experience. As much as our location is indeed one of the best, we want the other aspects of your visit to be just as enjoyable. We hope to have the opportunity to show you an improved experience on a future return trip to our resort.