Exterior

Reviews of Naples Beach Hotel and Golf Club

3.5 out of 5
Naples Beach Hotel and Golf Club
851 Gulf Shore Blvd N, Naples, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Old property. Good location. 75 year owners sold hotel recently and it will close this month so there was no incentive to make Guests happy.
Stayed 2 nights in Apr 2021
Response from Resv. Dept. on May 4, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here, so sad their closing and turning it into condos, it really is a gem!
Stayed 5 nights in Apr 2021
Response from Resv. Dept. NBH on Apr 26, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent! Would stay here again.
Stayed 3 nights in Apr 2021
Response from Resv. Dept. on Apr 8, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was excellent. The resort was clean, those who worked there friendly, and beach was beautiful. I didn’t like the small crowded pool. People would get there early and claim too many spots so we never were able to use the pool. Thankfully the Gulf is right there and nice to swim in
Stayed 2 nights in Mar 2021
Response from Resv. Dept. on Apr 5, 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

stephen

Business traveler
Disliked: Property conditions & facilities, room comfort
The place was understaffed no Bellman no amenities the room was from 1970 the hallways were dirty it’s a joke that they got away with charging $850 a night.
Stayed 2 nights in Mar 2021
Response from Resv. Dept. on Apr 2, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s an older property and the public areas need to be cleaned better. The restaurant was fully booked the 3 nights we were there. It seems like the public can book reservations and leaves the guests to have to have to go off property to find a place to eat. The pool is small and you have to get up really early to get a beach chair and umbrella. The beach and ocean were great. Valet was great. I would probably tell others to research other properties first before booking this one.
Stayed 3 nights in Mar 2021
Response from Resv. Dept. on Mar 31, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021
Response from Resv. Dept. NBH on Apr 26, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great beaches and the sunset was amazing. I loved the sunset bar!
Stayed 4 nights in Mar 2021
Response from Resv. Dept. on Mar 30, 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very old hotel , hasn’t been updated The room was not clean Bathroom very small
Stayed 3 nights in Mar 2021
Response from Resv. Dept. on Mar 23, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Resv. Dept. on Apr 2, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Poor

eduardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Resv. Dept. on Mar 22, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Resv. dept. on Mar 22, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Resv. Dept. on Mar 31, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access, restaurants and general area was very nice
Stayed 4 nights in Mar 2021
Response from Resv. Dept on Mar 22, 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Rooms are dated. The beach is beautiful but the hotel itself needs to be updated.
Stayed 5 nights in Mar 2021
Response from Resv. Dept. on Mar 19, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best place! So clean.. great hospitality. Like summer camp! Such great staff and nice guests! Love this property and the surrounding areas..such a beautiful place!
Stayed 3 nights in Mar 2021
Response from Resv. Dept. on Mar 18, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Resv. Dept. on Mar 19, 2021
Thank-you for the feed back. We appreciate your review.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location They are going to close in a few months
Stayed 4 nights in Mar 2021
Response from Resv. Dept on Mar 8, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean reasterant its right there and on the beach
Stayed 1 night in Feb 2021
Response from Resv. Dept. on Mar 5, 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2021
Response from Resv. Dept on Mar 8, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and Old Florida charm. Great ocean views
Stayed 4 nights in Feb 2021
Response from Resv. Dept. on Feb 20, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2021
Response from Resv. Dept. on Mar 5, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very satisfied
Friendly accommodating and clean. Hotel parking lot needs better lighting.
Stayed 2 nights in Feb 2021
Response from Resv. Dept. on Feb 16, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Nice beach and the bar by the beach are the best part of the hotel, other than that is a very old hotel with poor maintenance, needs a huge upgrade in rooms and common areas.
Stayed 1 night in Feb 2021
Response from Resv. Dept. on Feb 16, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that everything on the property was so accessible. We had a gulf view that was beautiful to wake up to each morning. Our bed squeaked alot! Everytime you rolled over it was comical to how loud it was. The bathrooms need updating and there is no tub! The showers smelled super salty and toilet seats need replaced. The fridge was very nice to have as we traveled with two toddlers.
Stayed 3 nights in Feb 2021
Response from Resv. Dept. on Feb 8, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Stephen, Minneapolis

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Service pretty good dispute this facility being demolished in May.
Stayed 6 nights in Jan 2021
Response from Resv. Dept. on Feb 2, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2021
Response from Resv. Dept. on Feb 12, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool and beach just beautiful. Room was lovely. my husband played golf and said course was very nice
Stayed 2 nights in Jan 2021
Response from Resv. Dept. NBH on Jan 23, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

thalia

Disliked: Cleanliness, property conditions & facilities
Stay elsewhere, not really worth it.
For the amount of money that you pay at this resort stay elsewhere. Nobody is attentive. When I asked to extend my stay the first night, the male(who was a manager) at front desk told me my room was not available for 2 days. The next day when I went to go ask again my room was magically avalable. Hotel is outdated. Mildew in the shower tiles. Servers at breakfast disappear and are not attentive, the food is okay, but honestly food is better at other restaurants.
Stayed 1 night in Jan 2021
Response from Resv. Dept. on Jan 21, 2021
We're sorry you were unhappy. I hope you enjoyed the view. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2021
Response from Resv. Dept. on Jan 28, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mark

Stayed 4 nights in Jan 2021
Response from Resv. Dept on Jan 25, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020
Response from Resv. Dept. on Jan 11, 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

William D, Chicago, Illinois

Traveled with family
Disliked: Staff & service, property conditions & facilities
We entered the room on a Sunday evening after a long day of traveling. The room was not as expected. The feel and theme of the resort is “Classic Florida” or “traditional Florida” which I now have to come realize means “we haven’t decorated or changed anything in the rooms since 1986.” Not what we were expecting, especially for the price.
Stayed 6 nights in Dec 2020
Response from Reservation Dept. on Jan 4, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Stayed 6 nights in Dec 2020
Response from Resv. Dept. NBH on Jan 4, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

magdalena

Stayed 2 nights in Dec 2020
Response from Resv. Dept. on Jan 11, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Antonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020
Response from Resv. Dept. NBH on Dec 30, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Relaxed atmosphere other than the corona fear. Great to walk to beach. Bar and beach service were very nice. Room was fun with good view.
Stayed 2 nights in Dec 2020
Response from Resv. Dept. NBH on Dec 28, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 8 nights in Dec 2020
Response from Resv. Dept. on Dec 16, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DebC, NJ

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property is lovely. When we arrived front desk staff was very accommodating with room change to ocean view at no additional charge. Staff is very friendly and the resort is very clean. Food was excellent!
Stayed 4 nights in Dec 2020
Response from Resv. Dept. NBH on Dec 9, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

william

Stayed 5 nights in Nov 2020
Response from Resv. Dept. on Dec 16, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joelson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020
Response from Resv. Dept. NBH on Dec 1, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christine, Columbus, Ohio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the price was a bit high for the level of the room accommodations, the facility and private beach access were excellent overall. The hotel charges extra to use chairs and cabanas and everything else, which with the cost of the room was irritating. We really enjoyed the breakfasts at the on-site restaurant, but dinner left something to be desired when compared to options.
Stayed 2 nights in Nov 2020
Response from Resv. Dept. NBH on Nov 30, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gateway to relax!
Friendly staff, comfy beds, clean, spacious, love the vanity area. The hotel is very pretty. Beach front, white sand, and the pool area are beautiful. We really enjoyed the sunset.
Sunset
Stayed 3 nights in Nov 2020
Response from Resv. Dept. NBH on Nov 23, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

DJ, Las Vegas

Liked: Cleanliness, staff & service
Location was great and staff was very pleasant. But hotel is dated and needs a makeover. Didn’t like that the pool and jacuzzi closed at 6 and also didn’t like the store closing at 3. Initially they had us in a room where the A/C or the hot water didn’t work but quickly moved us to a new room.
Stayed 3 nights in Nov 2020
Response from Resv. Dept. on Nov 19, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from Resv. Dept. NBH on Nov 19, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christy, OH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sunsets. Clean room with great view. Beach is very clean as are pools. Love this place.
Stayed 3 nights in Nov 2020
Response from Resv. Dept on Nov 9, 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jose

Stayed 2 nights in Oct 2020
Response from Resv. Dept on Nov 6, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Stayed 5 nights in Oct 2020
Response from Resv. Dept on Oct 26, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2020
Response from Resv. Dept on Oct 26, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goodnight
Whether was great place was excellent
Stayed 1 night in Oct 2020
Response from Resv. Dept. on Oct 20, 2020
Thanks for staying with us. We appreciate your feedback! Great Photo too!