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The whole experience was excellent. The resort was clean, those who worked there friendly, and beach was beautiful. I didn’t like the small crowded pool. People would get there early and claim too many spots so we never were able to use the pool. Thankfully the Gulf is right there and nice to swim in
Verified traveler
Stayed 2 nights in Mar 2021
Response from Resv. Dept. on Apr 5, 2021
Thanks for staying with us. We appreciate your feedback!
The place was understaffed no Bellman no amenities the room was from 1970 the hallways were dirty it’s a joke that they got away with charging $850 a night.
stephen
Stayed 2 nights in Mar 2021
Response from Resv. Dept. on Apr 2, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
6/10 Okay
Verified traveler
Traveled with family
Mar 31, 2021
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s an older property and the public areas need to be cleaned better. The restaurant was fully booked the 3 nights we were there. It seems like the public can book reservations and leaves the guests to have to have to go off property to find a place to eat. The pool is small and you have to get up really early to get a beach chair and umbrella. The beach and ocean were great. Valet was great. I would probably tell others to research other properties first before booking this one.
Verified traveler
Stayed 3 nights in Mar 2021
Response from Resv. Dept. on Mar 31, 2021
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Verified traveler
Mar 31, 2021
Verified traveler
Stayed 1 night in Mar 2021
Response from Resv. Dept. NBH on Apr 26, 2021
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This is the best place! So clean.. great hospitality. Like summer camp! Such great staff and nice guests! Love this property and the surrounding areas..such a beautiful place!
Verified traveler
Stayed 3 nights in Mar 2021
Response from Resv. Dept. on Mar 18, 2021
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Friendly accommodating and clean. Hotel parking lot needs better lighting.
Dewayne
Stayed 2 nights in Feb 2021
Response from Resv. Dept. on Feb 16, 2021
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Verified traveler
Traveled with family
Feb 15, 2021
Disliked: Property conditions & facilities
Nice beach and the bar by the beach are the best part of the hotel, other than that is a very old hotel with poor maintenance, needs a huge upgrade in rooms and common areas.
Verified traveler
Stayed 1 night in Feb 2021
Response from Resv. Dept. on Feb 16, 2021
Thanks for staying with us. We appreciate your feedback!
Loved that everything on the property was so accessible. We had a gulf view that was beautiful to wake up to each morning. Our bed squeaked alot! Everytime you rolled over it was comical to how loud it was. The bathrooms need updating and there is no tub! The showers smelled super salty and toilet seats need replaced. The fridge was very nice to have as we traveled with two toddlers.
Verified traveler
Stayed 3 nights in Feb 2021
Response from Resv. Dept. on Feb 8, 2021
Thanks for staying with us. We appreciate your feedback!
For the amount of money that you pay at this resort stay elsewhere. Nobody is attentive. When I asked to extend my stay the first night, the male(who was a manager) at front desk told me my room was not available for 2 days. The next day when I went to go ask again my room was magically avalable. Hotel is outdated. Mildew in the shower tiles.
Servers at breakfast disappear and are not attentive, the food is okay, but honestly food is better at other restaurants.
thalia
Stayed 1 night in Jan 2021
Response from Resv. Dept. on Jan 21, 2021
We're sorry you were unhappy. I hope you enjoyed the view. Thanks for staying with us. We appreciate your feedback!
8/10 Good
Verified traveler
Jan 17, 2021
Verified traveler
Stayed 4 nights in Jan 2021
Response from Resv. Dept. on Jan 28, 2021
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Mark
Jan 14, 2021
Mark
Stayed 4 nights in Jan 2021
Response from Resv. Dept on Jan 25, 2021
Thanks for staying with us. We appreciate your feedback!
We entered the room on a Sunday evening after a long day of traveling. The room was not as expected. The feel and theme of the resort is “Classic Florida” or “traditional Florida” which I now have to come realize means “we haven’t decorated or changed anything in the rooms since 1986.”
Not what we were expecting, especially for the price.
William D
Stayed 6 nights in Dec 2020
Response from Reservation Dept. on Jan 4, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
2/10 Terrible
Verified traveler
Jan 3, 2021
Verified traveler
Stayed 6 nights in Dec 2020
Response from Resv. Dept. NBH on Jan 4, 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
10/10 Excellent
magdalena
Dec 31, 2020
magdalena
Stayed 2 nights in Dec 2020
Response from Resv. Dept. on Jan 11, 2021
Thanks for staying with us. We appreciate your feedback!
Property is lovely. When we arrived front desk staff was very accommodating with room change to ocean view at no additional charge. Staff is very friendly and the resort is very clean. Food was excellent!
DebC
Stayed 4 nights in Dec 2020
Response from Resv. Dept. NBH on Dec 9, 2020
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
william
Nov 30, 2020
william
Stayed 5 nights in Nov 2020
Response from Resv. Dept. on Dec 16, 2020
Thanks for staying with us. We appreciate your feedback!
While the price was a bit high for the level of the room accommodations, the facility and private beach access were excellent overall. The hotel charges extra to use chairs and cabanas and everything else, which with the cost of the room was irritating. We really enjoyed the breakfasts at the on-site restaurant, but dinner left something to be desired when compared to options.
Christine
Stayed 2 nights in Nov 2020
Response from Resv. Dept. NBH on Nov 30, 2020
Thanks for staying with us. We appreciate your feedback!
Friendly staff, comfy beds, clean, spacious, love the vanity area. The hotel is very pretty. Beach front, white sand, and the pool area are beautiful. We really enjoyed the sunset.
Diana
Stayed 3 nights in Nov 2020
Response from Resv. Dept. NBH on Nov 23, 2020
Thanks for staying with us. We appreciate your feedback!
8/10 Good
DJ, Las Vegas
Nov 19, 2020
Liked: Cleanliness, staff & service
Location was great and staff was very pleasant. But hotel is dated and needs a makeover. Didn’t like that the pool and jacuzzi closed at 6 and also didn’t like the store closing at 3. Initially they had us in a room where the A/C or the hot water didn’t work but quickly moved us to a new room.
DJ
Stayed 3 nights in Nov 2020
Response from Resv. Dept. on Nov 19, 2020
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Adrian
Nov 17, 2020
Liked: Staff & service
Disliked: Cleanliness, room comfort
Adrian
Stayed 1 night in Nov 2020
Response from Resv. Dept. NBH on Nov 19, 2020
Thanks for staying with us. We appreciate your feedback!