Posted May 7, 2014 on Hotels
I should have read the other reviews more carefully before I booked. The reviewer who says that the rooms by reception get a lot of noise are completely correct. We were 2-3 doors down from the hall opening and it was still pretty noisy. The room was quite small (but I guess you get what you pay for). The kicker is that it took us over an hour and a half to get checked in (they were having technology problems). The poor guy who got there about a half hour before us gave up and left- we would have done the same, had the room not already been paid for. Speaking of, it's a good thing that we had already paid for it, because when we went to check out the next morning, their system problems had apparently continued and they were only taking cash. When we were waiting for check-in, the receptionist did offer coffee or water, but I was thinking it would have been wise to do something more, such as a room upgrade or a partial refund. Our only day in Naples got eaten up by this process. The bed was two singles put together, which is standard in Europe, but ordinarily, they strap or otherwise fix them together so they don't come apart in the night. This was not done, so by the time we got up in the morning (after a difficult sleep of falling in the crack), there was about a 6 inch gap. I wouldn't recommend this hotel. The bonus is they didn't complain when we opened a bottle of wine from our suitcase to drink in their breakfast area to pass the time during check-in.