Ratings based on 571 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Roberts annual fishing

Posted May 8, 2017
Pros: All was god 4th floor no good
Cons: Do not book 4th floor
Location: Snunk inn for dinner and fish Keith Thompson
Everything was great but 4th floor was horrible. The pent house walk could hear all the time and there noise. Not sure I will come again to the place I have booked for many many years unless I can be put on lower floors
Comment from Hotel Management
May 19, 2017 by Alex Cass, General Manager, Hotel Management
Dear Robert, I am so sorry that you were disturbed by noise on the penthouse level! I have never heard that complaint before. I will certainly investigate and see if there may have been something in particular that was amplifying the footsteps from above. The 4th floor is home to our nicest suites, and the most amazing views. This is the most in-demand room location, so I m very surprised to hear this. We can certainly put you on a lower floor next time; we had given you a complimentary upgrade to the 4th floor Deluxe Water View unit because you were a return guest, and those rooms are considered the best ones we have. The next time you stay with us, just call us and ask us to avoid the 4th floor and we will be happy to arrange a room on a different floor. Thanks so much for staying with us; please come back and see us soon! Best Regards, Alex Cass-General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Great for adults. Not a lot for kids on premises.

Posted Apr 16, 2017
Pros: These are two bedroom, two bath suites with kitchenette and dining area.
Location: The desk clerk can book you on all kinds of local cruises and activities.
Friendly staff, spacious accommodations and convenient location.
Comment from Hotel Management
Apr 19, 2017 by Alex Cass-General Manager, Hotel Management
Thanks so much for letting us know that you loved your stay! We work so hard to make sure out rooms are immaculately clean and well appointed. So glad you loved the extra space and were able to take on some of the great activities that are here on the island. Please come back and visit with us again soon! Sincerely, Alex Cass-General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Really enjoyed our stay. Very clean and friendly staff. If u can't get a beach property..olde Marco inn is next best thing!
Comment from Hotel Management
Apr 1, 2017 by Alex Cass-General Manager, Hotel Management
Thanks so much for coming to stay with us! The beach resorts at this time of year are so overcrowded. We get so many guests here that have checked out early to come stay with us, and they go to Tiger Tail Beach instead. We have a small team of the most friendly associates on the island, and we love taking care of our guests. We are also so fortunate to have full 2 bed/2 bath suites with full kitchens, living room, and dining rooms and large screened lanais. So much more space for families, and away from all of the chaos, yet still so close to the action. Come see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Marco inn and Suites

Posted Mar 19, 2017
Wonderful place. Only complaint is the 6 am trash pickup. French restaurant in hotel was great ! Especially the piano player. Lot of fun.
Comment from Hotel Management
Mar 22, 2017 by Alex Cass-General Manager, Hotel Management
Thanks so much for writing to us! I am so sorry that the trash pick up was disturbing. Usually they are very quiet, but I will certainly let them know that they were too loud to try and alleviate that for the future. So happy that you enjoyed the piano player; I will certainly let Bistro Soleil know. Come back and see us soon! Thanks again for reaching out to us!
5 out of 5
Recommended
for Everyone
by A verified traveler from weeki wachee, fl

Posted Mar 19, 2017
Staff was nice the room was beautiful bed was firmer than I would have liked and was quite pricey but well worth it.
Comment from Hotel Management
Mar 24, 2017 by Alex Cass, General Manager, Hotel Management
Dear Julie, We truly appreciate your feedback. If you can please let me know which unit you were in, we can take a look and investigate whether there is an issue with the bed. All of the beds are brand new as of one year ago, so we almost never get complaints, but we take all feedback very seriously, and want to ensure that other guests dont have the same issue. We feel that we are priced very affordably, as we are always priced lower than the beach front hotels that onyl offer a bed and a bathroom. To have a full kitchen and living and dining room, along with 2 bedrooms and 2 bathrooms, all for less than a crowded, cookie-cutter beach resort is one of the most attractive features of the hotel to many of our guests. Please reach out to us the next time you book so that we can ensure you are getting the best price, and the best room! Nonetheless, this is great feedback for us, and I am so happy you let us know. Please come back and see us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Noblesville Indiana

very nice place to stay on Marco

Posted Feb 25, 2017
Cons: shower curtain needs replaced
would rent again..........very close to everything except the beach
Comment from Hotel Management
Mar 1, 2017 by Alex Cass, General Manager, Hotel Management
Deat Terry, Thanks so much for staying with us. I am extremely sorry for not catching that the shower curtain needed to be replaced. We actually have just ordered brand new shower curtains, ones that are mold/mildew resistant. Your feedback is super valuable to us and I am glad you mentioned this issue. Come back and see us soon!
4 out of 5
by Dawn

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Dear Dawn, Thanks so much for coming to stay with us. Come back and visit with us soon!
3 out of 5
by A verified traveler

nice space

Posted Jan 30, 2017
Pros: separate bedrooms. large space
Location: close by restaurants however have to drive to beach.
Nice condo. We had stayed here about 4 years ago and liked so tried again. @ separate bedrooms and bath which was very nice as we took my elderly mother in law with us. However, this time our condo was right above the restaurants and on Fri - Sun they have music. I don't mind music but when it goes on from 230-1030 and you can't turn it off- you hear it loud and clear (and unfortunately it wasn't that good) on the screened deck, in the whole condo. The front door in not tight at all as you can see daylight through it thus not soundproof at all. Very disappointed this time.
Comment from Hotel Management
Mar 22, 2017 by Alex Cass, General Manager, Hotel Management
Thank you so much for letting us know about the music disturbing you. Please let us know the next time you come back that you would prefer to be away from the live music, and we will gladly assign a room in the other building. I agree, that not all music is liked by everyone, so I can certainly understand and appreciate the frustration. If you had let us know, we could have changed your room for you. Some guests really like being close to the action, yet some guests prefer to have maximum peace and quiet. I am so sorry that it disturbed you; I will certainly discuss this with the restaurant that put on the event, to make sure they are quieter and close down a bit earlier. This feedback is very valid and appreciated. Give us a call before you come next time, so we can be sure to accommodate all of your requests and concerns. Again, thanks so much for taking the time to let us know; I will address your concerns immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quite

Posted Jan 27, 2017
The personal in the reception was extremily helpfull and friendly
Comment from Hotel Management
Jan 30, 2017 by Alex Cass, General Manager, Hotel Management
Thanks so much for your feedback. Our #1 goal, above all else, is to make sure that our team is helpful and friendly. We can overcome all other challenges, but that one is non-negotiable. I hope you enjoyed your visit, and come back to see us soon! Best Wishes, Alex Cass-General Manager
4 out of 5
by Julio

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
Julio, Thanks so much for staying with us and leaving us a review. Come see us soon!