Indoor pool

Reviews of Palazzo Caracciolo Naples

4 out of 5
Palazzo Caracciolo Naples
Via Carbonara 112, Naples, NA

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1002 reviews" "
Rating 8 - Good. 381 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Leila

Traveled with partner
Liked: Cleanliness, staff & service
The staff were very professional and welcoming. The hotel is nice but the rooms are small and old, though not uncomfortable for a couple of nights stay. It’s walkable to the historic downtown as well as the train station (Napoli Centrale), which is a rough area with respect to theft and crime. We had a good stay overall, and chose the streets we walked on carefully.
Stayed 1 night in Mar 2024

10/10 Excellent

Johanna, Dedham

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for our pirposes
Stayed 3 nights in Mar 2024

10/10 Excellent

Laith, Framingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people there and the hotel is perfect from everything
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, would definitely stay here again
Stayed 3 nights in Mar 2024

8/10 Good

Yigal

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly and helpful staff for any needs. Restaurant and bar convenient dining options if tired after a tour. Rooms clean and spacious. Plenty of areas to sit and relax outside of room.
Stayed 7 nights in Feb 2024

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Wonderful accommodating staff. Rooms are spacious and clean with amenities. Easy walking to old town. Stop in Lollo Cafe for coffee and pasteries
Stayed 5 nights in Jan 2024

10/10 Excellent

Timothy Lawrence

Traveled with family
Liked: Amenities, property conditions & facilities
The staff was so welcoming and helpful with everything. We came from the airport and to find this clean and friendly place was a great way to start our vacation!
Stayed 4 nights in Nov 2023

6/10 Okay

MICHELE

Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Eugene, Oregon City

Stayed 1 night in Sep 2023

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Beautiful property with a Great Breakfast. Easy to get around. Not my favorite neighborhood but very easy to get cabs.
Stayed 2 nights in Sep 2023

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, property conditions & facilities
Area between train station and the hotel , not pretty,
Stayed 1 night in Sep 2023

6/10 Okay

Teresa

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Birthday break
Super quiet rooms at night. Found the rooms extremely basic with furniture for the cost we paid. Toiletries not replenished daily or crockery or glasses. We had to rinse these out our selves. Not impressed that you had to pay extra to use the spa as a resident. Though the breakfasts every morning were amazing!
Stayed 4 nights in Sep 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Beautiful hotel. Great restaurant
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor outdated. Room very basic Does not live up to expectations and decor for an Accor property. No orientation to room and hotel amenities on check-in. Staff at reception not very welcoming and receptive to inquiries. Would not recommend for 1st time visitors to Naples.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elise

Stayed 1 night in Aug 2023

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Travis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Stayed 2 nights in Aug 2023

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This really looks like a luxury hotel at an affordable price. Parking super easy with valet, and helpful front desk. The room was so nice and big with a lovely balcony. 1 thing I found not good was that I asked for ice and they didnt have any. Told me to go to the bar and it was closed. This is a simple thing to have. There is also a restaurant there and its very expensive. Not that many amenities included. But in a very bustling area, it’s a nice and comfortable stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant accommodations. Very clean and very friendly staff.
Stayed 1 night in Jul 2023
Response from Barbara Brunelli - GM on Aug 4, 2023
Dear Andrea, Thank you for choosing Palazzo Caracciolo - MGallery for your stay in Naples. Palazzo Caracciolo wishes to offer its guests an unforgettable experience in the joyful city of Naples. The opinion of our guests is an important spur for us to pursue the road of hotel excellence with passion and dedication. We are delighted to read your positive review of our hotel, our rooms and our staff. Palazzo Caracciolo stands majestically in the vibrant heart of the city of Naples, the historic centre, a privileged choice for those who wish to fully experience the Neapolitan spirit. Thank you once again for your appreciation and, hoping to welcome you in the near future to Palazzo Caracciolo, we send you our warmest regards.Barbara BrunelliGeneral Manager

8/10 Good

Hamidreza

Stayed 1 night in Jul 2023

10/10 Excellent

abdullah

Stayed 1 night in Jul 2023
Response from Barbara Brunelli - GM on Jul 20, 2023
Dear Abdullah,Thank you very much for sharing such a positive feedback on your recent stay at Palazzo Caracciolo – MGallery.We are really pleased to learn you enjoyed your experience with us. Palazzo Caracciolo - MGallery wants to offer its guests unforgettable emotions and is committed daily to respecting this will, guaranteeing the satisfaction of guests and providing them with a service up to their standards.We are very glad to read we succeeded in our mission; it is a great source of pride for us and an incentive indeed to continue to pursue excellence in hospitality.The whole team joins me in thanking you sincerely for your generous assessment.Hoping to welcome you again in the very near future, we send you our best regards.Barbara BrunelliGeneral Manager

8/10 Good

Hamidreza

Stayed 1 night in Jul 2023

2/10 Terrible

Dan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Barbara Brunelli - GM on Jul 14, 2023
Dear Dan,Thank you for staying at Palazzo Caracciolo - MGallery and for sharing your recent experience. While we wish you the best experience in your stay, working daily with passion and dedication, we understand from your evaluation that we have further room for improvement. We are sorry that your MGallery experience did not live up to your expectations and apologise for any shortcomings. The opinions of our guests are extremely precious to us as they are the expected reward and stimulus to always and constantly strive for excellence in hospitality. We remain at your disposal if you wish to provide a more detailed description of your MGallery experience. In the meantime, we send you our sincerest regards.Barbara BrunelliGeneral Manager

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naples site seeing stay
Excellent stay, great location, friendly and helpful staff. Room was spacious and bed was excellent. Good variety at breakfast, only down point was coffee and bacon was not very hot on a couple of occasions.
Stayed 5 nights in Jun 2023
Response from Barbara Brunelli - GM on Jul 14, 2023
Dear John,Thank you for taking the time to tell us about your experience at Palazzo Caracciolo - MGallery. We are glad to discover you enjoyed the professionalism of our Staff: it is with great commitment that our staff dedicates the highest attention and care to details when welcoming and serving guests during their visits in order to provide hospitality excellence for every guest.The entire Team joins me in thanking you for your positive feedback.Moreover, we are extremely grateful for your appreciation for the proposals and the quality of the raw materials of the breakfast buffet, all served in the impressive and elegant Monumental cloister. The entire staff of La Cucina Restaurant chooses with care and attention to seasonality the delicacies to offer to our guests. Finally, it is our pleasure to thank you for emphasising the comfort of our rooms, each meticulously designed to meet the highest standards of hospitality, from the superior rooms to the suites, which represent the noblest soul of our Palazzo. We look forward to welcoming you back to Palazzo Caracciolo - MGallery very soon!Best regards,Barbara BrunelliGeneral Manager

6/10 Okay

Linda

Liked: Cleanliness
We went there just for one night on route to see Hermganium. Naples is a dirty pit, the hotel felt safe and clean and had a gorgeous dining hall. However the minute you walked outside you felt you could be shot or robbed
Stayed 1 night in Jul 2023
Response from Barbara Brunelli - GM on Jul 14, 2023
Dear Linda, Thank you for choosing Palazzo Caracciolo - MGallery for your Neapolitan stay and for emphasizing the professionalism and passion with which our Staff works daily in order to offer an impeccable stay. The entire Team is grateful for your appreciation. At the same time, it is a regret to learn that you did not fully appreciate the location of Palazzo Caracciolo - MGallery which is located in the authentic and beating heart of Naples, the Historic Center, a Unesco World Heritage Site since 1995. Palazzo Caracciolo represents a privileged choice for those who wish to explore the most authentic corners of the city on independently. Anyway, we do hope you can give us a second chance and come back to stay at Palazzo Caracciolo - MGallery.Sincerely,Barbara BrunelliGeneral Manager

10/10 Excellent

Tory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel, the room was really great with the most comfortable bed ever, the room was spacious as was the bathroom. Breakfast selection was fantastic with good service. The hotel’s location is on a lively street & can be noisy but it was perfectly positioned for visiting key sights. Would recommend this hotel
Stayed 2 nights in Jun 2023
Response from Barbara Brunelli - GM on Jul 14, 2023
Dear Tory,Thank you for your evaluation about your last experience at Palazzo Caracciolo – MGallery!The opinion of our guests is a key factor in our journey towards hotel excellence, for which we have total commitment and dedication.What a delight to hear you highly appreciated our the comfort of our rooms, all well-equipped with comfortable goose-down pillows and comfortable mattresses with high-quality toppers in order to guarantee an optimal rest.Furthemore, we are pleased to read you enjoyed our generous morning buffet, served in the majestic Monumental Cloister, with continental and typical Neapolitan breakfast specialities. Lastly, we couldn't not be pleased to hear you appreciated our team and our services. Our philosophy is to make our guests feel welcome and special. I shared your comments with all the team, who is grateful about your feedback. Looking forward to meeting you again at Palazzo Caracciolo -MGallery. With all the best regards,Barbara Brunelli General Manager

6/10 Okay

Anton

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok option but not worth the money
The hotel is ok but has a problem with noise as most rooms either back onto the road or the courtyard noisy in the morning and eve
Stayed 1 night in Jun 2023
Response from Barbara Brunelli - GM on Jul 4, 2023
Dear Anton, Thank you for taking the time to tell us about your experience at Palazzo Caracciolo - MGallery. While we wish to deliver the best experience to our guests, through your evaluation we are aware there is further room for improvement towards excellence.We regret to discover the soundproofing of our sixteenth-century building appeared unsatisfactory to you. Our building is naturally soundproofed thanks to the foundations of our monumental palace, characterised by ancient tufa stones, typical of the most buildings in the historic centre of Naples and whose peculiarity is precisely acoustic and thermal insulation.In any case, we apologise for any inconvenience caused to you and assure you that we are working to further increase the soundproofing of the common areas of the building.We do hope you will come back to Palazzo Caracciolo again, giving us a second chance.With all the best regards,Barbara BrunelliGeneral Manager

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Easy walk from the train station and close to everywhere we wanted to go. The hotel was clean, rooms were nice - all in all a great place and we would return.
Stayed 2 nights in Jun 2023
Response from Barbara Brunelli - GM on Jun 16, 2023
Dear Julie, what a pleasure to read such generous feedback!Your opinion is a source of pride for the entire team as well as the crowning achievement of our daily commitment to the full satisfaction of our Guests. We are delighted to learn you enjoyed our Palazzo, a few steps from the vibrant heart of the historic centre of Naples, from its architecture and 16th century elegance to the rigorous standards of cleanliness which characterise our structure. It was a real pleasure to welcome you at Palazzo Caracciolo - MGallery.Hoping to meet you soon, we send you our best regards.Barbara BrunelliGeneral Manager

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful property close to train station (Napoli Centrale and Gariabaldi).
Stayed 1 night in May 2023

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can walk to Archaeology Museum
This hotel is within 15 minute walking distance of the Naples Archaeology Museum, on the edge of the historic City Center. Our room was clean, and had a terrace. We had problems with transfers. The taxi from the Capri ferry to the hotel was a no-show, and it took many tries to get confirmation for our early airport transfer.
View from hotel room window
Hotel room
View from hotel room terrace
Stayed 1 night in May 2023

8/10 Good

Salah, SAFAT

Traveled with family
Liked: Cleanliness, staff & service
Unsafe in the surrounding area.
Stayed 1 night in May 2023
Response from Barbara Brunelli - GM on Jun 1, 2023
Dear Salah,Thank you for staying at Palazzo Caracciolo - MGallery and for sharing your recent experience. While we wish you the best experience in your stay, working daily with passion and dedication, we understand from your feedback that we have further room for improvement. We are extremely sorry to hear you did not appreciated our Renaissance building and its location. Our 16th-century residence is representative of a cultural and historical heritage that characterises the entire Decumani area. Palazzo Caracciolo is a strategic starting point from which to explore the beauties of the city of Naples: from the National Archaeological Museum, Naples Cathedral, San Domenico Maggiore to the Church of San Giovanni a Carbonara, Donnaregina Monumental Complex, passing through the streets of San Gregorio Armeno, known for the sale of shepherds. Anyway, we do hope you will allow us the chance to welcoming you back soon at MGallery Palazzo Caracciolo.Best regards, Barbara BrunelliGeneral Manager

8/10 Good

CAROL

Traveled with family
Liked: Cleanliness, staff & service
Property is a great historical building but the area is definitely sketchy. Husband was hit by a scooter and luckily he didnt get hurt.
Stayed 1 night in May 2023
Response from Barbara Brunelli - GM on Jun 1, 2023
Dear Carol,Thank you for your meticulous description of your experience at Palazzo Caracciolo - MGallery. The opinion of our guests is a key factor in our journey towards hotel excellence, for which we have total commitment and dedication. We are delighted to learn that our Renaissance structure was highly appreciated. Palazzo Caracciolo disposes of 145 rooms, different one from the other, able to satisfy all our guests preferences and requests.However, we regret you did not appreciate the centrality of our building. Palazzo Caracciolo is an important junction in the city, as it is not only close to the most important museum sites that make us world-famous, but it is also an area well served by public transport. I can assure you that the area is not dangerous and it does not provide any problems for our customers in terms of safety.Thank you for taking the time to tell us about your experience at Palazzo Caracciolo.We do hope to welcome you back to Palazzo Caracciolo-MGallery.With best regards,Barbara BrunelliGeneral Manager

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very clean
Stayed 1 night in May 2023
Response from Barbara Brunelli - GM on Jun 1, 2023
Dear Margaret,Thank you for choosing Palazzo Caracciolo - MGallery for your stay in Naples. The satisfaction of our guests is the most beautiful gratification for our staff who work constantly with passion and extreme dedication with the aim of providing the best stay experience in terms of hospitality, professionalism and quality of services. The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!Hoping to welcome you again for another memorable stay, I send you my best regards.Barbara BrunelliGeneral Manager

10/10 Excellent

Rocco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel in very good location. Excellent service, rooms, food.
Stayed 3 nights in May 2023
Response from Barbara Brunelli - GM on Jun 1, 2023
Dear Roccowe are extremely pleased to learn you highly appreciated your stay at MGallery Palazzo Caracciolo.The entire staff joins me in thanking you sincerely for sharing your such generous comments and words of appreciation!Hoping to welcome you again for another memorable stay, I send you my warmest regards.Barbara BrunelliGeneral Manager

6/10 Okay

Brenda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overpriced menu and breakfast not included in room charges. Clean Helpful staff
Stayed 3 nights in May 2023

10/10 Excellent

Malka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room, hotel, and staff were all very nice. We were up on the fourth floor which required a lift to the third floor and then a flight of stairs, not a problem for us but might be for others.
Stayed 1 night in Apr 2023
Response from Barbara Brunelli - GM on May 3, 2023
Dear Malka,we would thank you for sharing us your feedback about your stay at Palazzo Caracciolo - MGallery. We are glad to discover you enjoyed the comfort that characterizes our 145 rooms. Palazzo Caracciolo wishes to offer the best stay experience in terms of comfort and quality of services, in order to meet fully the needs and expectations of our guests. We hope to see you again very soon at Palazzo Caracciolo - MGallery.Best regards,Barbara BrunelliGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

8/10 Good

Nachshon

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Barbara Brunelli - GM on Apr 11, 2023
Dear Nachshon,Thank you for the benevolent judgment following your stay at Palazzo Caracciolo – MGallery! Your evaluation is a source of pride for us as well as an awaited reward as we pursue with passion and dedication the satisfaction of our guests.Thanking you once again, we do hope we will have the chance to meet you again at Palazzo Caracciolo – MGallery.Sincerely,Barbara Brunelli

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping, food
Stayed 3 nights in Mar 2023
Response from Barbara Brunelli - GM on Mar 23, 2023
Dear Frank,what a joy for us to read your so benevolent feedback! Thank you for choosing Palazzo Caracciolo - MGallery for your Neapolitan stay. Palazzo Caracciolo is a Renaissance building very close to the main attractions of the old town, an open-air museum. Its strategic position allows our travelers to discover the city on their own, immersing themselves in the heart of the ancient city, a UNESCO World Heritage Site since 1995. Looking forward to the pleasure of welcoming you back, thank you once again for taking the time to score Palazzo Caracciolo - MGallery.Best regards,Barbara Brunelli General Manager

2/10 Terrible

Keith

Disliked: Staff & service
disappointing stay
My stay was disappointing. Two different people at reception both gave me wrong information about the travel time to the airport, reserving an appropriate sized taxi to the airport, and most importantly whether the taxi would take a credit card (which caused a huge problem). There were no restaurants close to the hotel. There were two restaurants about 15 minute walk away. The hotel was extremely loud (there was a function going on when we stayed there). There were very few outlets to charge our phones in the room (in order to charge our phones we had to unplug lamps). The room was small. I would not stay here again.
Stayed 1 night in Mar 2023

6/10 Okay

Mark

Traveled with partner
Liked: Staff & service
On the Sunday they really struggled with managing breakfast insufficient seating, slow service and lack of food. In general the hot food was warm not hot for this level of star rating and price I would expect a better breakfast service
Stayed 4 nights in Feb 2023

10/10 Excellent

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, received an upgrade and a bottle of fizz for us travelling for a special event which was great! Lovely hotel rooms with great service. Nice gym. Only fault was that the area wasn’t very nice, I’m sure it was safe but seemed unsafe which meant we didn’t want to venture out much on foot. Can’t fault the hotel at all though and would recommend! Thank you
Stayed 2 nights in Nov 2022

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was extremely run down. Except for the lobby area which is what is featured in the photos, the rooms are dated, beds old and uncomfortable, air cons loud and the showers leak all over the bathroom floor. The neighborhood is not safe at all for families with young children. I would
Stayed 3 nights in Nov 2022

8/10 Good

Vaughn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In old town. Lots of traffic but taxis very easy to get from the hotel. Great staff. Not walking distance to shopping.
Stayed 3 nights in Oct 2022

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Core of hotel was a unique former palace. outdoor former palace courtyards nicely covered with tents.
Stayed 1 night in Oct 2022

8/10 Good

Adela

Stayed 1 night in Sep 2022