Ratings based on 456 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
great place, great location, great staff. i'd stay there again anytime i'm in naples
Comment from Hotel Management
Jul 17, 2017 by Luigi, Hotel Management
Dear guest, thank you so much for your kind words and for taking the time to share your experience at Palazzo Turchini with us! We are delighted to hear that you enjoyed our location and our helpful staff. We hope to welcome you again soon! Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel in a convenient location

Posted Jul 10, 2017
Pros: The location was convenient to many of the things we wanted to see and the staff were very pleasant and helpful.
Cons: Nothing we could identify
Location: Visit the churches, Teatro di San Carlo, Underground Naples, Pompeii, the Botanical gardens
We spent 3 nights in Naples as part of an extended trip. The hotel was in a good location only a short walk from Castel Nuovo, Piazza Plebiscito, the Royal Palace, Quartieri Spagnoli, Teatro di San Carlo, and Via Toledo. The hotel room and bathroom were small, but that was expected. The room was very clean and comfortable, the staff were very accommodating and helpful and we had no difficulty communicating in English. We would definitely stay there again.
Comment from Hotel Management
Jul 12, 2017 by Luigi, Hotel Management
Dear Wendy, thank you so much for giving us a perfect rating, we are very pleased to hear that your stay was pleasant and we're looking forward to welcoming you back here in Naples soon! Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
The Hotel did not disappoint. We enjoyed our stay.
Comment from Hotel Management
Jul 2, 2017 by Luigi, Hotel Management
Dear guest, thank you for sharing your feedback with us, we are glad to know that we exceeded your expectations and cannot wait to host you again in the future! Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester UK

Pleasant hotel

Posted Jun 23, 2017
Pleasant hotel very good location for sightseeing as so close to metro, hop on and off buses and for walking to many places. Room was clean and comfortable and the staff very pleasant and helpful. Breakfast had a limited selection but was more than adaquate for us. Only little bigger that the tea and coffee in communal areas as stated on sight didn't seem to be available and the bar was not open at all during our stay due to staffing issues. Having said that we ordered tea as room service a couple of times which we didn't pay for so they had compensated for it. Would definitely return.
Comment from Hotel Management
Jun 25, 2017 by Luigi, Hotel Management
Dear Tracy, thank you so much for your kind words and for taking the time to share your experience at Palazzo Turchini with us! We are delighted to hear that you enjoyed our location and our friendly and helpful staff. We hope to welcome you again soon! Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midwest USA

In the beating heart of Napoli

Posted May 30, 2017
Pros: Helpful staff. Nice view from the breakfast room. Has an elevator.
Location: Some say Napoli is dangerous. But we three women walked around this busy area up till about 11 PM and were quite safe. Use common sense.
We only had four days in Napoli but in the short time we stayed, we liked Turchini. A short walk to restaurants and shops (including a pharmacy) and Galeria Umberto and the sea front and several piazzas and (a somewhat longer walk) to Spaccanapoli. Hotel is 5-10 minutes away by taxi from the Archaeological Museum and Museo di Capodimonte. Near ATMs for when we needed euros. On a bus line. Traffic and people seem to go all night, but our room opened on a small courtyard so it was quiet. Yes, we liked Palazzo Turchini.
Comment from Hotel Management
May 31, 2017 by Luigi, Hotel Management
Dear Elisabeth, I am thrilled to hear that you enjoyed all aspects of your stay with us and appreciated the hotel's great location within the heart of our beautiful city. It is always a pleasure to know that our guests have valued the services that we offer, I will pass on your encouraging review to the staff as they all are working very hard to make every guest feel special. We hope to have you back here in Naples soon! Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Close to the ferry

Posted May 25, 2017
The hotel staff was very helpful. The breakfast was nice and offered options for everyone in my family.
Comment from Hotel Management
Jun 22, 2017 by Luigi, Hotel Management
Dear Kris, thank you for reviewing your most recent stay with us! It is my pleasure to share your positive feedback with the rest of our team, we are thrilled to hear that you enjoyed your stay. We hope to welcome you again soon! Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Very friendly and helpful staff!

Posted May 6, 2017
The front desk staff were super nice, accommodating, and helpful. The room was clean and comfortable, however the shower drained very, very slowly. We had to turn the water off while showering to avoid the stall from overflowing. Everything else otherwise was great!
Comment from Hotel Management
May 6, 2017 by Luigi, Hotel Management
Dear guest, thank you for your great review, it is my pleasure to share your positive feedback with the rest of our friendly and helpful staff! I hope your trip was memorable and look forward to see you back here at Palazzo Turchini! Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2017
The hotel was in a great location and had everything we needed. Staff were also friendly. The breakfast could definitely be better though, and start a little earlier. Our rooms also got very warm at night time (and it wasn't particularly warm weather), this may not bother everyone though.
Comment from Hotel Management
Apr 30, 2017 by Luigi, Hotel Management
Dear guest, thank you so much for your kind words and for taking the time to share your experience at Palazzo Turchini with us! We are delighted to hear that you enjoyed our location and our great staff! We hope to welcome you again soon! Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester U.K.

Very nice hotel, excellent location

Posted Apr 16, 2017
This hotel would have full marks if it had tea^coffee making facilities in the room. Very clean, comfortable modern hotel in a good location, just a short walk from the harbour and central attractions. I would definitely reccomend this hotel.
Comment from Hotel Management
Apr 19, 2017 by Luigi, Hotel Management
Dear Gary, thank you for your great review of your stay here at Palazzo Turchini and for your nice words! It is my pleasure to share your feedback with the rest of our team! We greatly appreciate your comments because our main priority is to be able to offer a very well-maintained and comfortable atmosphere for all of our guests. We look forward to welcoming you back here in Naples soon! Kind regards.
5 out of 5
by Roberto

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by Paolo, Hotel Management
Gentile Roberto, grazie a nome di tutto il personale di Palazzo Turchini per l'ottimo giudizio e per il massimo dei voti. La soddisfazione dei nostri ospiti è essenziale per chi, come noi, si occupa con passione, professionalità e dedizione del settore dell'accoglienza e del turismo. Grazie ancora per aver scelto la nostra struttura e per aver condiviso il Suo giudizio. Un cordiale saluto e a presto!