Ratings based on 229 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

on the beach

Posted Mar 6, 2017
Pros: The staff were fantastic. Attentive, nice, always available. Positive, friendly and very well trained in customer service. Hand picked staff I guess
Cons: The food and menu could be improved a little, but overall it was good. The food service was great.
Location: On the beach, that is what we wanted. Neighborhood seemed safe, I walked around for exercise and felt comfortable. Nearby mall Mercato area is nice.
Great hotel in north Naples area. Staff were well trained and always available to help, assist or provide you with what you need or want. I don't think there are truly many 5 star hotels in the US, but this is definitely a 4+. The pools are nice. It was very windy so there were a few things blowing in the pool like leaves and stuff tourists leave laying around, The pool temperature was very good. The beach was beautiful, soft sand, and the gulf water was warm 72 degrees. The food was good, but not fantastic. That sounds like a typical critical AMerican tourist, but it was the only thing that I have to say that isn't very positive. We took Ubers out to eat at nite to the nearby Mercato area, but we did that to vary our scenery, not because the food wasn't good at the hotel. We ate lunch and breakfast at the hotel every day and enjoyed that. It was a nice relaxing place to stay, I would definitely go back again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Ritz Naples, Presidents Day Weejend

Posted Feb 22, 2017
Great hotel, but really busy weekend to visit. Had to wait for reservations for everything. Also, a little inconvenient to pay $1200/night for a room, then get charged $30 for a beach umbrella.
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class experience

Posted Dec 26, 2016
The Ritz Carlton Naples is a high quality resort. Convenience, good staff service(for example the Housekeeping staff), and attention to a lot of the little things (like providing free water bottles, newspapers). It has a great fitness center too.
5 out of 5
by A verified traveler

Luxurious and Grand location on the beach

Posted Oct 12, 2016 on Hotels
Excellent and great service. Little disappointed with the noise on the balcony but superb location, right on the beach, elegant style and good service!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 9, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 3, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Posted Sep 27, 2016
Pros: Cleanliness and staff were very friendly and accommodatimg
Cons: Can't think of anything
Location: Very nice atmosphere, just hung out at the pool and hotel, didn't go anywhere
Everything was super! Unbelievable service. Food was delicious at the Grill room.
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Excellent hotel! The service was outstanding! The only turn down is the size of the beds! We had 2 double beds, family of four, and were full size beds instead of queens, not to comfortable for a couple. The rest was fine, beautiful beach!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 5, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Sophisticated and comfortable.

Posted Aug 22, 2016
Easily the best hotel in Naples - classy and comfortable. You get what you pay for.