No lift. Stairs steep. Steps in corridors unmarked. Low ceiling on stairs (I hit my head). No fire escape notice in room; cupboards dusty. No shelf in bathroom. Missing plug in shower, just a hole with sharp points to hurt feet where cover should have been. Shower weak, drips because joints leaked, Too few power sockets to charge items. Nowhere to put suitcases to unpack them. No bedside lights or bedside switches for main lights. Noisy (woken by guests arriving 2.30am). Aircraft noise. Staff could not find our booking on arrival because they had us listed under corrupted first names not surnames! But they did allow us to leave bags in reception after checking out.