Ratings based on 449 Verified Reviews

3.8 out of 5
74% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Questionable and consistent with the price

Posted Oct 14, 2017
Location: 15 euro cab ride to downtown; 17 euro to airport.
Not as advertised. Web says new tram nearby -- not running. Web says free WiFi -- hit or miss even in lobby -- finally had second morning. Advertised lunch in hotel restaurant 12:30 - 2:30 -- closed. Beautifully appointed insides. Relatively rough looking neighborhood although did not feel unsafe on 5 minutes walk to nearest restaurant.
3 out of 5
Recommended
for Everyone
by A verified traveler from vancouver bc canada

Business hotel: poor wifi?!

Posted Oct 4, 2017
Le Cheminee, a “business hotel” 3 km from the Napoli airport, advertises a “free shuttle” which turns out to be a 17€ cab ride, if you call them from the airport. Otherwise, taxi sharks will quote you up to 38€ for a short ride. Desk clerks not overly helpful and thought we should know there'd be no wifi on the 2nd floor, just in the lobby bar. The hotel seems safe enough with a locked lobby door 24-7 and is on a public bus line. Not inexpensive for the inconveniences.
Comment from Hotel Management
Oct 6, 2017 by Staff, Hotel Management
Gentile cliente,siamo a 3km dall'Aeroporto di Capodichino e abbiamo un servizio di navetta gratuito su disponibilità e prenotazione.Al suo arrivo non era disponibile perchè su altra tratta, Le abbiamo consigliato il Taxi ad una buona tariffa.Non ci sembra aver fatto nulla di male per meritare una valutazione così bassa.Come ha potuto notare siamo un palazzo storico e il segnale in alcuni punti è debole.Nelle aree comuni(Bar.Hall.Ristorante,Giardino e Sale Meeting) è possibile utilizzare questo servizio, inoltre abbiamo a disposizione nella hall un pc portatile per gli ospiti.Saluti
3 out of 5
by A verified traveler from missouri

Not close to anything

Posted Sep 29, 2017
Out in nowhere, this hotel offers very little. It's not as close to airport as you may think. Getting there is windy turns streets through heavy traffic and neighborhood is kind of sketchy. I wouldn't take a family or be alone. Restaurant was not desirable. Not too much to pick from and unusual dishes. No American food or normal menu. All odd dishes. No shuttle. They say they have shuttle but I had to take a taxi both ways.
Comment from Hotel Management
Oct 1, 2017 by Staff, Hotel Management
Gentile Barbara,ci dispiace per questa recensione. Siamo a 4 km dall'aeroporto e la nostra location è molto tranquilla, inoltre siamo ben collegati,di fronte all'ingresso dell'hotel c'é la fermata dell' autobus che porta alla stazione e/o al centro storico..Purtroppo la navetta è soggetta a disponibilità e prenotazione(segnalato su Expedia) e quando non disponibile abbiamo una convenzione con i taxi di 17 € a tratta per l'aeroporto.Il nostro ristorante ha una cucina italiana e tradizionale partenopea. Per i piatti è una questione di gusto.Il nostro obiettivo resta sempre quello di offrire un servizio di qualità Saluti
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Great Hotel

Posted Sep 28, 2017
Hotel was very good, food in restaurant excellent and the checkin staff (Giussepie) was a great help and very nice. Short taxi ride to the terminal (17€ hotel rate) was ok but shuttle runs only 9-5 which was a bit disappointing. But overall, yes I would stay there again.
Comment from Hotel Management
Sep 29, 2017 by Staff, Hotel Management
Dear CJ, we thank you for choosing Le Cheminèe for your stay in Naples and for the great review. We are pleased to have been able to appreciate our restaurant and the proximity to the Airport. we are happy that you have appreciated the quality of our services and staff ...;-) We hope to welcome you back in our hotel for your next stay Greetings
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Close to Airport

Posted Sep 28, 2017
We stayed here for 1 night before leaving Italy. It is located close to Naples Airport. They arranged to have a driver bring us there in the morning. Nice room, good breakfast and they offered dinner in their restaurant, which we found to be good too
Comment from Hotel Management
Sep 29, 2017 by Staff, Hotel Management
Dear John, we thank you for choosing Le Cheminèe for your stay in Naples and for the great review. We are pleased to have been able to appreciate our restaurant and the proximity to the Airport. We are happy that you have appreciated the quality of our services.We hope to welcome you back in our hotel for your next stay Greetings
3 out of 5
by A verified traveler

Nice hotel

Posted Sep 28, 2017
Nice hotel but bed was rock hard, we dien’t Sleep a wink.
Comment from Hotel Management
Sep 29, 2017 by Staff, Hotel Management
Dear Guest,Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! See you soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Nice safe hotel near airport. Staff assisted in arranging taxi for early morning pick up.
Comment from Hotel Management
Sep 29, 2017 by Staff, Hotel Management
Dear Guest,Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! See you soon
4 out of 5
by A verified traveler from cali

Crummy neighborhood

Posted Sep 21, 2017
The hotel was old and very beautiful. Everything about it was perfect except the neighborhood.
Comment from Hotel Management
Sep 24, 2017 by Staff, Hotel Management
Dear Cathie,, Thank you for choosing The Cheminèe for your stay in Naples. We hope to be able to welcome you again and thank you for your review Greetings
1 out of 5
by A verified traveler

Don't Stay Here

Posted Sep 15, 2017
Don't stay here if you want Free wifi, breakfast, or the free airport shuttle. None of those were available which is why we even chose this hotel. They wouldn't let us eat our own personal food in the courtyard at 6 even though the restaurant didnt open till 7:30. Very disappointing stay. Not worth the money.
Comment from Hotel Management
Sep 17, 2017 by Staff, Hotel Management
Gentile Ospite, crediamo che il tuo giudizio cos' scarso sia dovuto ad un momento di nervosismo. Ti è stato detto che il servizio navetta era disponibile in alcuni orari, è scritto anche su expedia.Nel momento in cui hai saputo della navetta non disponibile potevi cancellare la prenotazione.Non si può portare cibo da fuori non solo nel nostro hotel,il bar era aperto alle 17.00 quindi se avevi fame potevi chiedere al personale di sala.La tua recensione è passibile di denuncia in quanto quello che scrivi non è vero! Saluti
3 out of 5
by A verified traveler from Canada

Adequate but close to airport

Posted Sep 13, 2017
Pros: Clean rooms and close to the airport for morning flights.
Cons: Internet service that works in rooms. More practical shuttle service or don't say that you have one.
Location: Staff recommended not to leave the building - the front door is locked and customers buzz for entry. There is a small grocery store across street.
We selected Le Cheminee because it is close to the airport for an early flight. This is not a 4 star hotel - 3 star at most. The hotel is located in a run down section of Naples. Common areas and rooms were clean. Rooms were small and the shower was tiny. The included breakfast had a good selection. The bar opens at 5 and restaurant opens for dinner at 7:30. Dinners selection in the restaurant were reasonably priced but rather simple. Staff suggested that we do not walk the neighborhood so hotel facilities were the only alternative. On check-in we were informed that internet is only in common areas but we could not connect. Front desk staff indicated that the service was down - this seems to have gone on for many weeks according to other reviews. Shuttle service seems to be almost non-existent - only available at 9AM and was fully booked. Staff were friendly and spoke English which was good for our group. The evening staff arranged for a taxi to the airport since we were not able to use the shuttle. In summary, the hotel is okay for one night if you are going to the airport the next morning (what we needed it for). It does not provide services such as internet that are essential for a business hotel.
Comment from Hotel Management
Sep 16, 2017 by Staff, Hotel Management
Gentile Andre, ci dispiace per questo commento e ci permettiamo di replicare. Il giorno del tuo soggiorno avevamo un problema di linea telefonica che non dipende da Noi.Come hai potuto notare siamo un palazzo storico e il segnale in alcuni punti è debole.Nelle aree comuni( Hall,Bar,Ristorante e Giardino) è possibile utilizzare questo servizio gratuitamente, inoltre abbiamo a disposizione nella hall un pc portatile per gli ospiti.Il servizio navetta è disponibile su prenotazione e in determinati orari, come comunicato su Expedia.Non credo che meritiamo un giudizio negativo perchè qualcuno aveva prenotato il servizio tempo prima o nell' orario possibile.Per il ristorante abbiamo scelto una cucina semplice e tipica napoletana.Siamo in una zona commerciale(tranquilla rispetto ad altre), come hai visto c'erano negozi di vario tipo e ben 3 pizzerie.Ci sembra strano che al momento della prenotazione non hai fatto caso alla location, è ben specificato dove ci troviamo. Saluti