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Reviews of Hotel Nikko Nara

4 out of 5
Hotel Nikko Nara
8-1 Sanjo-hommachi, Nara, Nara-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1001 reviews" "
Rating 8 - Good. 374 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet supper and breakfast. Good value and quality.
Stayed 1 night in Apr 2024

10/10 Excellent

John, Fort Collins

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, and the included breakfast was incredible. You can pick between Japanese and American food, including fresh fruits and green salad.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Nikko Nara was very closed to the thr JR Nara Station whivh made it easy for us to go out in about. The staff was very friendly, kind and respectful. The breakfast was amazing!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 9, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Really enjoyed the area.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 5, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

2/10 Terrible

Ingrid

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have nothing yo say. This hotel is just so bizarre. It has no customer service. I understand the no cancellation policy, which to me means that the reservation is non refundable however they refused to cancel the reservation as a whole. It’s just weird.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 9, 2024
Dear Mr./Ms. IngridEven though you chose our hotel from among many hotels in Nara for your recent visit, we are very sorry that your stay did not meet your expectations when the staff failed to respond to your request for cancellation policy. We will share your valuable opinions and evaluations with the relevant departments to provide a more comfortable space for our guests.We will do our best to improve our service so that this kind of incident does not happen in the future.Please take care of yourself during this season.All the staff are looking forward to seeing you again.Thank you for your contribution.Front office manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Convenient to station. Staff excellent, friendly and competent.
Stayed 1 night in Mar 2024
Response from Hotel Nikko Nara - Front Office on Mar 20, 2024
Dear Mr. MichaelThank you for using our hotel during your recent visit to Nara.We are delighted to see that you have given our hotel a high evaluation.The valuable words that you posted about our staff's response will be a good encouragement to the personnel involved.We will continue to strive to provide a comfortable space for everyone who visits us.All the staff are looking forward to seeing you again.Thank you for your contribution.

6/10 Okay

Claudia Alejandra

Traveled with partner
Liked: Amenities, property conditions & facilities
Good not great
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Nara - Front Office on Apr 2, 2024
Dear Ms. Claudia AlejandraThank you for using our hotel during your recent visit to Nara.Thank you for your kind evaluation. We will strive to improve our hotel so that you can be even more satisfied, so please enjoy it next time.All the staff are looking forward to seeing you again.Thank you for your contribution.

10/10 Excellent

Paull

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 支配人 on Jan 22, 2024
先日はホテル日航奈良をご利用いただきまして誠にありがとうございました。これからも皆様にご満足いただけるホテルであり続ける様精進してまいります。次回のご来館をスタッフ一同お待ち申し上げております。

10/10 Excellent

Jason, Richmond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to the transportation. Shopping mall nearby and many restaurants selection.
Stayed 2 nights in Dec 2023
Response from Front office manager on Feb 18, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

Hazel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, clean, efficient staff. Tiny bathroom. The listing says it has a gym but it’s really just 2 exercise bikes and a cross trainer in a corner on the 6th floor. Not a gym in any sense. Apart from that, a good hotel to discover Nara from
Stayed 2 nights in Jan 2024
Response from Front office manager on Feb 18, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Kim

Stayed 2 nights in Dec 2023
Response from 支配人 on Jan 1, 2024
先日はホテル日航奈良をご利用いただきまして誠にありがとうございました。これからも皆様にご満足いただけるホテルであり続ける様精進してまいります。次回のご来館もスタッフ一同お待ち申し上げております。

8/10 Good

NGHI

Traveled with family
Liked: Cleanliness, staff & service, amenities
I like the hotel location. The room is clean but it needs some update in term of new lighting, and new carpet. The room looks old and has unpleasant smell.
Stayed 2 nights in Oct 2023
Response from Front office manager on Feb 18, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and comfortable .the Nespresso pods every day were a nice touch along with free coffee in the lobby every morning. Bath house was relaxing and the easy access to the station made this a wonderful stay.The only down side was the lack of laundry facilities for guests as we were told that the laundry room was "under construction". That said , this hotel was excellent value for money in a really convenient location .
Stayed 7 nights in Dec 2023
Response from Front office manager on Feb 18, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Right near the station, kind staff who speak pretty decent English, clean rooms. A bit dated, though.
Stayed 2 nights in Dec 2023
Response from Front office manager on Feb 18, 2024
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from 支配人 on Dec 23, 2023
先日はホテル日航奈良をご利用いただきまして誠にありがとうございました。いただいた高い評価は大変励みとなります。これからも皆様にご満足いただけるホテルであり続ける様精進してまいります。次回のご来館をスタッフ一同お待ち申し上げております。ご投稿ありがとうございました。

10/10 Excellent

Clarita

Traveled with partner, Traveled with family
Staff are friendly, very good amenities, very near to shops and train station
Stayed 1 night in Nov 2023
Response from manager on Dec 8, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you.

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
A 3-Star hotel with a great location
This is not a 4-star hotel. I would rate it as 3 stars. It is rather aged and offers limited amenities. On the positive, it has a great location right next to the train station. You can catch a local bus right outside to take you to the major sightseeing locations. There are also 3-4 restaurants at the building where the hotel is located
Stayed 1 night in Nov 2023
Response from Hotel Nikko Nara - Front Office on Dec 8, 2023
Dear Mr. MarkEven though you chose our hotel from among many hotels in Nara for your recent visit, we are sorry that we did not meet your expectations. We want to apologize about the older feel of our hotel spaces. Renovation works are currently under study. We will do our best to provide a better atmosphere in the future. On the other hand, we are pleased to know that our location near the JR Station has made your travels to Nara’s attractions and the nearby facilities more comfortable.Please take care of yourself during this season.All the staff are looking forward to seeing you again.Thank you for your contribution.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Next to jr station but very outdated.
Stayed 1 night in Nov 2023
Response from manager on Dec 8, 2023
Dear costomer,Thank you for staying at Hotel Nikko Nara during your visit to Nara.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, competent and eager to help, even by Japanese standards. They went out of their way to make me feel comfortable and at home. I would gladly stay there again.
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

LESLEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently positioned right next to the train station, which also had a supermarket and a cafe for breakfast
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

2/10 Terrible

Steve

Stayed 1 night in Oct 2023
Response from 支配人 on Dec 6, 2023
Steve様先日は数あるホテルの中からホテル日航奈良をご利用いただきましたにもかかわらず、ご満足いただける滞在を提供できなかったこと、大変申し訳ございませんでした。いただきました評価は真摯に受け止め、皆様にご満足いただけるよう精進してまいります。またのご来館をお待ち申し上げております。

10/10 Excellent

Jon

Traveled with family
Liked: Amenities
It is at the JR Nara station so great for foreigners with JR Passes going to Nara. Great afternoon reception room with refreshments. Walking distance to Nara Park and most sightseeing destinations in Nara.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

Ichiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful overall. I only wish there was a English language channel like CNN
Stayed 1 night in Oct 2023

10/10 Excellent

Hiromi, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities
A great hotel for your stay in Nara as it is very central and within walking distance of most attractions.
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Peter

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wish that we had more time to stay at this beautiful, conveniently located gem. Amenities were plentiful, breakfast was good, and staff were friendly and professional. We regret not having time to visit the onsen. (There is a visitor center right next door that offers information and maps in many languages.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much, family friendly kind and understanding.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

SEUNGWON, Pittsburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The advantage is that the accommodation is close to the train station, and a bus stop that is convenient for traveling to other tourist destinations is also nearby. The staff responded kindly, and the cleanliness of the accommodation was satisfactory. If I come to Nara again, I would like to stay at this hotel again.
Response from Front Office Manager on Nov 13, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

2/10 Terrible

Emi

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was very scary when the TV suddenly turned on middle of night and alarm suddenly rang in the early morning.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from 支配人 on Sep 1, 2023
先日はホテル日航奈良をご利用いただき誠にありがとうございました。これからも引き続き皆様にご満足いただけるホテルであり続けるよう精進して参ります。毎日猛暑が続いております。時節柄どうかご自愛いただき、またお目にかかれる事をスタッフ一同楽しみにお待ちしております。ご投稿ありがとうございました。

10/10 Excellent

Euridice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommened
Excellent check-in service. Value for money
Stayed 1 night in Aug 2023
Response from manager on Sep 1, 2023
Thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you.

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from 支配人 on Aug 22, 2023
Robert様先日は当ホテルをご利用いただきまして誠にありがとうございました。これからも引き続き皆様にご満足いただけるホテルであり続けるよう精進して参ります。毎日猛暑が続いております。時節柄どうかご自愛いただき、またお目にかかれる事をスタッフ一同楽しみにお待ちしております。ご投稿ありがとうございました。

8/10 Good

Lorrena

Stayed 1 night in Jul 2023

10/10 Excellent

Hector

Liked: Staff & service, property conditions & facilities
Great for the price I paid
Stayed 1 night in Jul 2023
Response from Front Office Manager on Aug 7, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alvin

Stayed 1 night in Jul 2023

8/10 Good

Adriana

Liked: Staff & service, property conditions & facilities
The hotel is located in a convenient area, we had a wonderful weekend there, the property is old but clean and rhe staff are awsome!
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 22, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

VINCENT J O

Traveled with family
Liked: Staff & service
a 50/50
just a few steps away from the train and bus station. excellent staff. the room had a musty smell that wont go away despite in room filter. the smell of the room will prevent me from booking again
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Jul 22, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

8/10 Good

Ching Szuen

Traveled with family and small children
Liked: Cleanliness, staff & service
Location was excellent - 1 min to the train station. Property was slightly dated. Doesn't have laundry facilities in the hotel and had to use a 24hr coin laundry nearby. Room was quite small.
Stayed 2 nights in Jun 2023
Response from Front Office Manager on Aug 7, 2023
Dear Customer,thank you for staying at Hotel Nikko during your visit to Nara.We are pleased to see that you have found our hotel to your liking.We do our best to guarantee our guests cleanliness and quiet and we are happy to know that we have met your expectations.If you ever visit Nara again, don't hesitate to stay at our hotel again. We are waiting for you."Front Office Manager

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nikko Nara is super conveniently located next to the train station and is a short walk from Sanjodori and Naramachi. It's an old hotel but well managed, well maintained and comfortable. The hot spring-fed public bath is wonderful and we used it every chance we had. The staff are polite, helpful and welcoming. The hotel breakfast spread is generous and a great way to try different Japanese dishes.
Stayed 2 nights in Jun 2023
Response from Front office manager on Jul 22, 2023
Dear MarkThank you for using our hotel during your recent visit to Nara.We are delighted to see that you have given our hotel a high evaluation.Regarding the breakfast that you enjoyed, we serve mainly local ingredients under the concept of "breakfast in Nara".We will continue to improve the menu so that you can be even more satisfied, so please enjoy it next time.Please take care of yourself during this season.All the staff are looking forward to seeing you again.Thank you for your contribution.Front office manager

10/10 Excellent

Howard, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our short stay at this hotel This was my second stay there and would stay again.
Stayed 2 nights in May 2023
Response from Hotel Nikko Nara on Jun 8, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Michael

Stayed 2 nights in Apr 2023
Response from Hotel Nikko Nara on May 25, 2023
Thank you for using Hotel Nikko Nara the other day.I am delighted to read that you gave us a high evaluation.We are looking forward to seeing you again.Thank you for posting your review.

10/10 Excellent

Ignacio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and well located.
Stayed 2 nights in Apr 2023
Response from ホテル日航奈良 on May 25, 2023
過日はホテル日航奈良をご利用いただき誠にありがとうございます。高い評価を頂戴しまして嬉しく拝読いたしました。ぜひまたのご来館をスタッフ一同心よりお待ちしております。クチコミのご投稿ありがとうございました。

10/10 Excellent

Wolf-Dietrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Hotel Nikko Nara on May 25, 2023
Thank you for using Hotel Nikko Nara the other day.I am delighted to read that you gave us a high evaluation.We are looking forward to seeing you again.Thank you for posting your review.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel
Stayed 1 night in Apr 2023
Response from Hotel Nikko Nara on Jun 8, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Michelle

Stayed 3 nights in Apr 2023

8/10 Good

Margaret W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location next to the train station and the breakfast was excellent.
Stayed 1 night in Mar 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Chris

Liked: Staff & service
Booked on short notice. Staff were great but needed to use translation apps a few times. Room was great but hotel restaurants were only open for dinner from 5-7:30
Stayed 1 night in Mar 2023