A dying beauty...
Posted Sep 24, 2016
Once upon a time there was a beautiful, well-planned swinger hotel. Now there is a sad, poorly staffed fading beauty with lies on Expedia. #1 - the site said only 2 rooms left. So we 2 couples expected a fun time with others. We were the only people there. #2 - I paid Expedia, non-refundable evidently, online. When we got there, the hotel staff (who spoke no English) had no paperwork from Expedia. The computer equipment was archaic; I'd left my laptop at home to go off grid for a break. They wanted my conf.# which I've never needed anywhere in the world. To keep it short, after several phone calls with the less-than-gracious owner, I had to pay a second time if I wanted to stay. #3 - will Expedia refund my payment??? #4 - the room was fine, but the public areas were musty. #5 - I did take a dip in the pool, which was kinda nice, like swimming in a pond. I didn't miss the chlorine and the algae was minimal. #6 - the poor lady working there dealt with my anger at the screwed-up situation & fixed us a tasty chicken dinner.
Will I go back? I have 15 years experience in the hospitality industry. Had the owner told me (the first time on the phone) that we would sort it out in the morning & wished me a pleasant stay, I would've given him 11 out of 10 stars for good management. And I would have sent him business. However, he totally put me off. I expect the ghostly emptiness of the place will only get worse.