Ratings based on 313 Verified Reviews

4.1 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Thanks

Posted Jul 11, 2017
Was having a nice weekend with my family, I've stayed at this hotel most every year for 20 years. They could not find my reservation or name. Turns out Crowne plaza or Expedia messed up my name, they used my middle name and my Jr as a last name. Finally got it straightened out, The Clerk at the desk thought it was funny, and quickly told me they were sold out. they told me they have no control, I went through Expedia, Then I found out room service is not available anymore on Sundays. Im not sure who to blame, they acted like they knew nothing. Great facility great room service monday through saturday, They just don't know how to run the place. I will never stay here again.
3 out of 5
by A verified traveler from Delaware

An Average Hotel

Posted Jul 11, 2017
Cons: Rooms need to be updated. The shower, aside from being clogged, felt cheap and flimsy. More people working at the front desk would be helpful.
The hotel room was small, and beds were uncomfortable. The room was also really close to the elevator, so I heard people talking a lot. The shower was clogged the first night I was there, but I let the staff know and it was fixed for my second night. The staff was pleasant and ready to help.
Comment from Hotel Management
Aug 15, 2017 by Front Office Manager , Hotel Management
Thank you for taking the time to give us feedback about your stay. I do apologize the room didn't satisfy your needs, we are planning a renovation to start later this year that will include redoing everything in our guests rooms. I'm glad to hear our staff upheld our high levels of service and we'll be happy to welcome you back next time your travels bring you to Southern New Hampshire. -Angela Jackson
4 out of 5
Recommended
for Couples
by A verified traveler from New York

Close to my family

Posted Jul 10, 2017
Pros: Clean rooms
Cons: The mattress was higher on the end than in the middle causing some discomfort in bed for both of us.
Location: Nashua has a lot of wonderful restaurants
Went to Nashua for a family get together as it was my brother and sister-in-law's 35th anniversary. The hotel was very clean and the room comfortable. Would definitely stay here again.
Comment from Hotel Management
Aug 15, 2017 by Front Office Manager , Hotel Management
Thank you for taking the time to give us feedback about your stay. We're glad to hear you enjoyed your room and we'll be happy to welcome you back next time your travels bring you to Southern New Hampshire. -Angela Jackson
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

very nice pepper propery, staff very informative.

Posted May 20, 2017
Checked in at 3pm, food in corridors til after 7pm, vomit stains on chair in room. Beat up and dented mini fridge.. The amenities closed at 10pm and opened@5am, (kind of inconvenient for travelers) Who are up at evening hours, from visiting elsewhere during the day. The bed was maybe the best part, aside from the stale smell in the blankets, luckily there was aromatherapy complimentary scents to cover the previous occupant..
Comment from Hotel Management
Aug 15, 2017 by Front Office Manager , Hotel Management
Thank you for taking the time to give us feedback about your stay. I do apologize that your stay didn't meet our high cleanliness standards. I will be sure to pass your feedback on to the appropriate managers. We'd love a chance to make it up to you next time your travels bring you to Southern New Hampshire. -Angela Jackson
4 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017
Thank you for taking the time to give us feedback about your stay. We're glad to hear you enjoyed your room and we'll be happy to welcome you back next time your travels bring you to Southern New Hampshire. -Angela Jackson
4 out of 5
by Jessica

Convenient clean comfortable excellent service!

Posted May 14, 2017 on Hotels
Restaurant and check out service were absolutely outstanding!!!
Comment from Hotel Management
Aug 15, 2017
Thank you for taking the time to give us feedback about your stay. We're glad to hear you enjoyed your room and we'll be happy to welcome you back next time your travels bring you to Southern New Hampshire. -Angela Jackson
2 out of 5
by A verified traveler from Nashua NH

Disappointed

Posted May 13, 2017
They did not explain the process to get the breakfast for 2 that was supposed to be included in my reservation, so we did not get it, and they were rude when I asked about it.
Comment from Hotel Management
May 17, 2017 by PHARDING, Hotel Management
Thank you for taking the time to provide your feedback regarding your stay with us. First I want to apologize that you were not properly informed on how to utilize your breakfast coupons that were included in you stay. We strive to make this process easy and seamless for all and I'm sorry this was not the case for you.
3 out of 5
by Lori

not impressed

Posted May 1, 2017 on Hotels
Although staff was helpful, the hotel needs improvement. I was in the bathroom and heard the guy next door-not only heard his conversation but also using the bathroom. Walls very thin!! We had a conference there on Saturday and Sunday and had limited space to eat on Saturday and Sunday cafe was closed for a quick bite to eat. Very disappointed.
Comment from Hotel Management
May 17, 2017 by Patty, Hotel Management
Thank you for taking the time to provide us your feedback regarding your stay with us. I apologize for the inconveniences you encountered during your stay. We will use your feedback to coach our team and for possible changes to provide better service in the future.
5 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by Patty, Hotel Management
Thank you for taking the time to review our hotel
5 out of 5
by David

This traveler left a rating score only Posted Mar 23, 2017 on Hotels