Ratings based on 232 Verified Reviews

3.5 out of 5
59% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Location fine Hotel was fine Staff was helpful and friendly
Comment from Hotel Management
Nov 16, 2017 by Hotel Management, Hotel Management
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read you liked our outstanding service and that pour location was perfect for your needs. Thanks for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler from CA

Toxic Smell

Posted Oct 27, 2017
Cons: See above narrative.
The ok, but the toxic smell in the hallway was very bad. The staff offered no remedy for the problem, only an explanation that the carpets had just been installed. The smell was better the last day of our stay so the explanation was probably accurate. I wrote a personal email to the manager and again was only offered an explanation as to why there was a toxic smell on our floor. The room was ok or we would have had to leave and stay somewhere else. The explanation fell short of us being made whole. After I asked for a refund in my personal email to the manager, I never heard from him again. The interesting thing is, if he had at least tried to make a even a little happier, then in our planned 2/3 month yearly stay we may have considered staying there.
Comment from Hotel Management
Oct 31, 2017 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. We apologize for the upleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Hotel Management
2 out of 5
by A verified traveler

Foul odor throughout room and floor

Posted Oct 17, 2017
When we walked into the room, I was overwhelmed with a foul odor. The toilet kept running after one use. I opened the back of the toilet to see what was wrong and saw a TOWEL wrapped inside to soak up the water. This was the cause of the smell throughout the room. Completely unsanitary and unacceptable.
Comment from Hotel Management
Oct 19, 2017 by Hotel Management , Hotel Management
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from plymouth UK

Mix up by expedia

Posted Sep 28, 2017
Booked online through Expedia - arrived at motel but was told that they had overbooked and had moved us to another hotel 18 miles away... not something you need at 9pm...
Comment from Hotel Management
Sep 30, 2017 by Hotel Management, Hotel Management
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Hotel is fine, water pressure and temperature could not be controlled in the shower
Comment from Hotel Management
Sep 28, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America and for letting us know you had a pleasant stay. Your feedback is of utmost value to us, and we will share it with our maintenance team to fix the issue immediately. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2017
Quiet safe place to stay. Easy to fine right off the highway. A bunch of restaurants within a half a mile
Comment from Hotel Management
Sep 27, 2017 by Hotel Management, Hotel Management
Thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read you loved the convenience of our prime location and enjoyed your time here. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Sep 24, 2017
Waited 10 minutes at front desk to check in. I ended up phoning the reception. Phone was forwarded to receptionists phone whom joined me "right after I've finished my cigarette break"
Comment from Hotel Management
Sep 26, 2017 by Hotel Management, Hotel Management
We cannot apologize enough for the poor service you received from our front desk associate. Your comments have prompted our management team to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
We are delighted you had an excellent stay at Extended Stay America - Nashua - Manchester. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager
5 out of 5
by Alyssa

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Manager, Hotel Management
Alyssa, thank you for your five-star rating of Extended Stay America - Nashua - Manchester. Your positive review is greatly appreciated. We hope you will visit us again soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Quick Close to highway

Posted Aug 13, 2017 on Hotels
It was good. I was only there for one night and it fit what I needed.
Comment from Hotel Management
Aug 15, 2017 by Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America - Nashua - Manchester. We are happy our location was convenient for your needs and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager