Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved your hotel. Didn't eat there

Posted Aug 29, 2015
Nice hotel and great staff. Loved the beds and even the soap
3 out of 5
by A verified traveler from Boise, ID

Posted Aug 23, 2015
Cons: The bartender was gruff. The toilet stopped working (though was promptly fixed).
Location: It's out in big box store territory, which isn't clear from the pictures. Not a great location, unless you love big box shopping.
I've had good experiences at ALOFT hotels, but this one is not in a great location, and wasn't quite up to par.
Comment from EPC
Aug 25, 2015 by Calron, EPC
Thank you for your feedback! Safe Travels
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Retro

Posted Aug 23, 2015
Pros: Retro and comfy
Cons: Free breakfast is needed.
Location: Great location, near downtown Franklin, right by the mall, and conviently location to Nashville.
Our stay was very pleasant. The day staff is very nice and helpful. However not so much with the night staff. The room was great, very large and comfy. My only suggestion is to offer a free breakfast!!
Comment from Hotel Management
Aug 25, 2015 by Carlton, Hotel Management
Thank you for giving us feedback. While we are elated to hear that our daytime staff is "very nice and helpful, " we would actually love to hear why our evening staff didn't quite make that mark. Our brand offers many rates with breakfast included, however as a brand, Aloft does not offer complementary breakfast. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Bed was lumpy as were the pillows. The maid did not thoroughly clean the room while we were there. Otherwise it was a fairly good hotel, Close to where we wanted to be.
3 out of 5
by A verified traveler

Posted Aug 15, 2015
도로옆이라 조금 노이지! 청소가 대체로 느림 2개의 침실있는방. 어른둘이서 애들 데리고 있기는 좁음 화장실문이 따로없어 용변후 냄새남. 창문도 열수 없을뿐더러, 환기 시설이 안좋음 전체적으로 비추천
Comment from Hotel Management
Aug 21, 2015 by Carlton, Hotel Management
Thank you for taking the time to let us know your concerns. We appreciate guest feedback as it helps us coach our staff and enhance our guests experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, a little to edgy

Posted Aug 10, 2015
Pros: clean room, good air conditioning system
nice hotel, decor just a little over the top edgy, staff ok, it allows pets, room clean, trendy, but up to date on electronics would stay there again.
Comment from EPC
Aug 26, 2015 by Carlton, EPC
Thank you for your feedback, Hope to see you again soon!
2 out of 5
by A verified traveler from Illinois

Overpriced for the amenities you get

Posted Aug 10, 2015
While the hotel is very modern and trendy, it lacks comfort. Overall, Aloft didn't offer the amenities we've become accustomed to from hotels in this price range. Sadly, the best part was the American Girl drawing. Would recommend Embassy Suites for similar price.
Comment from Hotel Management
Aug 26, 2015 by Carlton, Hotel Management
Thank you for taking time to write a review! We appreciate how you found us modern and trendy. We are a specialty, select service property, which directly relates to the price point of our property, not the amenities. Even tho you will probably choose your recommendation for accommodations in the future, you are always welcome here at the Aloft. Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2015
Comfortable, convenient and very friendly staff make this an excellent hotel for business travel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice convenient to Brentwood and Franklin, TN.

Posted Aug 6, 2015
Pros: Clean and modern.
Cons: Rooms are a bit small.
Location: Cool Springs Mall is nearby.
Accommodations are clean, and location is convenient to Brentwood, TN. Numerous low to moderately priced restaurants are in the immediate area. Numerous tourist attractions and activities are available in nearby Nashville, TN.
3 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, Tennessee

Easy access from interstate in Franklin.

Posted Aug 3, 2015
Pros: Easy access from interstate in Franklin.
Cons: Restroom/shower more sound proof for privacy.
Location: There is a mall down the street and plenty of choices in restaurants.
A family of four (two adult children). It had 2 queen beds that were nicely situated in the room opposite of the flat screen. Lighting was great. The restroom/shower was off the sink and not at all sound proof.