Comment from Hotel Management
Nov 16, 2016 by ., Hotel Management
Thank you for taking the time to give us your feedback. We apologize if there was any inconvenience due to your room type. Your reservation is a 3rd party reservation, we do not assign room types. We only give the room type the 3rd party reservation has guaranteed the guest, since your reservation said a non-smoking queen accessible room we could not change the room unless the guest specifically asks the hotel to, which at the point we would have been delighted to change your room upon availabilit of course. We thank you for being a valued guest.