Posted Mar 13, 2017
We had to leave at 2:45 am due to bedbug infestation. When I took napkin with the bedbugs in it to the office, they simply said they had no more vacancies, like I wanted another room! Really? Expedia refunded my money, but a terrible experience. Have to dispose of suitcases and steam clean clothes to prevent contaminating my own house. THE BW IN BEST WESTERN MEANS "BEDBUGS WELCOME"
Comment from Hotel Management
Mar 15, 2017 by Nathan, Hotel Management
Thank you for bringing this up. We apologize for the inconvenience. WE have taken this issue up with our exterminator and have eleminated this issue in that room.
We hope to provide you with a better service and product in the future.