Lobby

Reviews of Best Western Plus Music Row

3.5 out of 5
Best Western Plus Music Row
1407 Division Street, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 1246 out of 1974 reviews" "
Rating 8 - Good. 461 out of 1974 reviews" "
Rating 6 - Okay. 137 out of 1974 reviews" "
Rating 4 - Poor. 59 out of 1974 reviews" "
Rating 2 - Terrible. 71 out of 1974 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good! More than I expected for the price.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 24, 2024
Hi Russell,Thank you for your feedback. We're thrilled to hear that you had a positive experience during your stay with us and that our offerings exceeded your expectations, especially considering the price. Ensuring that our guests receive excellent value and service is important to us, and we're delighted that you found everything to be very good. We appreciate your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service by Sammy !
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 24, 2024
Hi Ruben,Thank you for your feedback. We're thrilled to hear that Sammy provided you with great customer service during your stay. Ensuring that our guests receive exceptional service is our top priority, and we're delighted that Sammy went above and beyond to make your experience memorable. We will be sure to pass along your kind words to Sammy and the rest of our team. Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. We value your patronage and hope to have the pleasure of welcoming you back for another stay.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 23, 2024
Hi Sue,Thank you for your kind feedback regarding our staff. We're delighted to hear that you had a positive interaction with our team during your stay. Ensuring excellent customer service and hospitality is a priority for us, and we appreciate your recognition of our staff's efforts. We value your patronage and look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Gabrial

Liked: Cleanliness, staff & service
Was okay.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 22, 2024
Hi Gabrial,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Ty,We are thrilled to hear that you enjoyed the service and breakfast during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great! All the staff friendly and helpful.
Stayed 6 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Linda,We appreciate your positive feedback on our breakfast and our staff's friendliness. It's wonderful to hear you had a pleasant experience during your stay. Should you have any future needs or concerns, please feel free to contact our management directly.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Linda,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 Excellent

Johnelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 19, 2024
Hi Johnelle,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

8/10 Good

SUZANNE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BWPlus was affordable and convenient. We didn't have a car so cannot speak to parking, however, its location is 2 blocks from The Gulch which is an upscale section of Nashville with some fancy shops & restaurants, and the nearest Old Town Trolley stop. Broadway was about a mile from the hotel or a short Uber ride. The mattresses were new firm Temperpedic which I like and pillows better than other places I've stayed. They cleaned the room everyday which I liked--and put in fresh linens and made the beds. Lots of options for breakfast; omelets, sausage, potatoes, biscuits, bagels, muffins, toast, a variety of cereals, yogurt, granola, Nutella and juices, tea and coffee. Plus bananas and oranges. I had a tough couple phone interactions w/front desk ppl, but when I arrived it was totally different and they were accommodating and nice. We took an Uber to the Grand Ole Opry--was about 15 minutes. Most Ubers arrived within 5-10 minutes and had no issues finding the property. The hotel is on Music row which has rows of recording studios. So if you want to grab a bit closely just walk a couple of blocks to the Gulch. There was a pub on the corner that looked really good but we never had the opportunity to try it out. Neighborhood seemed pretty safe to me. It is on a main drag and party busses pass by on Sat night. Next time, I would select a room on the backside of the hotel. Most noise stopped before mid-night. Comfortable stay. I would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Guest Relation Management on Apr 18, 2024
Hi Suzanne,We're pleased to hear that you liked the location, especially being close to The Gulch and other attractions like Broadway and the Grand Ole Opry. We're glad that you found the new firm Temperpedic mattresses and pillows to your liking and that our housekeeping team kept your room clean and comfortable throughout your stay. It's also great to know that you enjoyed the variety of options available at breakfast. Thank you for choosing our hotel, and we look forward to welcoming you back for another memorable stay in the future!

8/10 Good

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was awsome and the breakfast was wonderful; it had biscuits and gravy, sausage, yogurt, cereal, bagels, omelet, coffee, juices, fresh fruit😊 Everything was clean. They did charge $18.00 to park in the facility's parking lot. We were only here one night for doctor appointments the next morning. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 18, 2024
Hi Patricia,We're thrilled to hear that you enjoyed our awesome shower and wonderful breakfast during your stay! Providing a delightful experience, from our amenities to our dining options, is important to us, and we're delighted that we met your expectations. We appreciate your feedback regarding the parking charge. We understand that this additional cost may have been unexpected, and we'll take your comments into consideration as we strive to enhance our guest experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Dan,Thank you for your feedback! We're delighted to hear that everything was great during your stay with us. Your satisfaction is our priority, and we're thrilled that you had an enjoyable experience. We value your patronage and look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Michael,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on Apr 16, 2024
Hi Donna,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled that you enjoyed your experience with us and that everything met your expectations during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Terese

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beds super comfy staff was awesome! Definitely recommend
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Terese,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed our convenient location, comfortable beds, and exceptional staff. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Laura

Liked: Property conditions & facilities
Very clean rooms. Comfy beds
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Laura,We're pleased to hear that you found our rooms clean and our beds comfortable. Your feedback is important to us. If you have any further comments or suggestions for improvement, please feel free to contact our management team directly. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Bradley,We are delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive experience. Your feedback is truly appreciated. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice Was surprised to be charged for parking Seemed clean and everything worked as it should
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 12, 2024
Hi Michael,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We're pleased to hear that you found our property nice, clean, and well-maintained, and that everything worked as expected during your stay. We understand the importance of transparent pricing, and we appreciate your feedback on this matter. We will review our policies to ensure that parking charges are clearly communicated to our guests in advance. Thank you for staying with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Lorna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel served the best breakfast I have ever had at a hotel. It is well maintained, clean, comfortable and convenient. A very good price too.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 11, 2024
Hi Lorna,Thank you for your wonderful feedback about your recent stay with us. We're thrilled to hear that you enjoyed the best breakfast ever at our hotel! Providing delicious and satisfying breakfast options for our guests is a priority, and we're delighted that you had such a positive dining experience. We're also pleased that you found our hotel to be well maintained, clean, comfortable, and convenient. Ensuring a pleasant and enjoyable stay for our guests is our goal, and we're glad that we met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

tony

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was the best! Rooms were noisy: toilets flushing etc. Air conditioner was at full blast and fan couldnt be turned down. Tv channel surfing bizarre.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 10, 2024
Hi Tony,Thank you for sharing your feedback about your recent stay with us. We're delighted that you enjoyed our breakfast offerings and appreciate your positive comments in that regard. Please know that your concerns have been shared with our maintenance and housekeeping teams to address the air conditioner settings and noise levels in the rooms. We will also look into the TV channel surfing issue to ensure a smoother experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and convenient
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Johnny,Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that you found our pricing to be reasonable and our location convenient for your needs. Ensuring that our guests have a comfortable and enjoyable experience at a fair price is important to us, and we're glad that we met your expectations during your visit. Thank you once again for choosing our hotel. We look forward to welcoming you back for another pleasant visit in the future.

4/10 Poor

vickie

Traveled with partner
Disliked: Staff & service
Friday night was loud and kept up all night with slamming doors and loud young people. Multiple calls to the front desk
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Vickie,Ensuring a peaceful and comfortable environment for all our guests is our priority, and we regret that we fell short in this regard. Please rest assured that we take your feedback seriously, and we will address this issue with our team to ensure that appropriate measures are taken to prevent similar occurrences in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful stay during your next visit.

10/10 Excellent

Edward, Byron Center

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for four nights and found it to be a very nice place to stay. It was clean and the staff was very nice! We would stay there again for sure. I can't think of anything I did not like about our stay there. We walked downtown and all around each day and everything was convenient for us. We walked allot about 17 mikes each day. But if you do not like to walk or cannot they have a great parking situation and easy access to public transportation. Cab train Uber etc. We liked it!
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on Apr 8, 2024
Hi Edward,Thank you so much for choosing to stay with us and for taking the time to share such positive feedback about your recent four-night stay. We are thrilled to hear that you had a wonderful experience with us and that you found our hotel to be clean and our staff to be very nice. It's also fantastic to hear that our location was convenient for you to explore downtown and that you enjoyed walking around the area. We appreciate your mention of our parking options and accessibility to public transportation for guests who prefer other modes of travel. Thank you once again for choosing our hotel. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Jason

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 10, 2024
Hi Jason,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super hard but otherwise good stay. $20 to park there and breakfast included.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 8, 2024
Hi Caroline,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We are pleased to hear that you had a good stay overall and that you found our breakfast offering to be included in your stay. We understand that everyone has different preferences when it comes to mattress firmness, and we regret that ours did not meet your expectations. Your feedback is important to us, and we will certainly take it into consideration as we strive to improve our guests' comfort. Thank you once again for choosing our hotel. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 8, 2024
Hi Kelsey,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Excellent

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting Nashville for the first time with my 33 year old daughter. We both enjoyed our stay tremendously. Everyone at the hotel was very helpful and there was complimentary coffee all day long and the complimentary breakfast was wonderful. Something for everyone. Our plane was delayed so they even allowed us a slight later checkout time. I would definitely stay here again
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Apr 9, 2024
Hi Gretchen,Thank you for choosing to stay with us during your visit to Nashville and for sharing your wonderful feedback about your experience. We are delighted to hear that both you and your daughter enjoyed your stay tremendously. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we are thrilled that our team was helpful and accommodating during your visit. We are also pleased that you appreciated our complimentary coffee service throughout the day and enjoyed our breakfast offerings with something for everyone. Thank you once again for choosing our hotel. We look forward to welcoming you back for another wonderful stay in the future.

8/10 Good

Lisa

Traveled with group, Business traveler
Room was clean and recently updated. Breakfast was good with healthy options. Some issues with cleanliness in the breakfast area one of our days - dirty coffee cups, dirty tray they were on and a hair in the gravy. Other than that all was good and well cared for .
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Lisa, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the clean and updated room as well as the breakfast options. We appreciate your comments regarding the cleanliness in the breakfast area and will address this with our team to ensure a consistently positive experience for all guests.

6/10 Okay

Carrie

Traveled with family
Liked: Amenities
This hotel had a good breakfast option with custom omelets. Large breakfast seating area. Hotel room felt claustrophobic with the closet shelving. Suggest adding a mirror to bar area to allow it to double as a vanity. Didn't feel walkable to Broadway. But overall experience was good.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Carrie, We appreciate your detailed feedback on our breakfast and seating area. We value your suggestions for improvement regarding the in-room shelving and a mirror in the bar area. Your perspective on the desirability of our location is noted, and we're pleased you had a good overall experience with us.

6/10 Okay

Mohit

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Mohit, We appreciate you staying with us! If you have any feedback you'd like to share, please reach out to us so we can ensure a better experience for your next visit.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to what I wanted to see and do was convenient for me.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Dan,We are pleased to hear that our hotel's location was convenient for your activities. Your feedback is valuable to us as we strive to offer a memorable experience for all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.

2/10 Terrible

nathan

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t recommend this property to anyone it’s a dump bedding was dirty and stained towels were stained and dirty floor was sticky. Front desk is not helpful at all. We even checked out a day early and they would not give a refund for that night. STAY AWAY
Response from Manager on Apr 9, 2024
Hello nathan, We are sorry to hear about your recent experience at our property. Guest feedback is valuable to us, and we will address your concerns with the team. For any reservation-related queries, we recommend reaching out to our management directly for assistance. Thank you for bringing this to our attention, and we hope to better serve you in the future.

10/10 Excellent

Julia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly!
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 4, 2024
Hi Julia,We're delighted to hear that you had a positive experience with our staff! Providing helpful and friendly service is a top priority for us, and we're thrilled that our team members could make your stay enjoyable and memorable. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how we were able to check in early and the bed was extremely comfortable. Also the shower was heavenly 🙌 would stay here again. Great price and excellent location.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 4, 2024
Hi Brittany,We're thrilled to hear that you had a wonderful stay with us! Providing early check-in options and ensuring our guests' comfort are top priorities for us, and we're delighted that we could meet your expectations in these regards. It's fantastic to hear that you found the bed extremely comfortable and enjoyed the heavenly shower experience. Your comfort is important to us, and we're pleased that we could provide you with a relaxing and enjoyable stay. We're also glad that you found our location convenient and our prices competitive. Providing value and convenience to our guests is key, and we're delighted that we could meet your expectations in these areas. Thank you for your kind words, and we look forward to welcoming you back again soon!

2/10 Terrible

Georgia

Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 24, 2024
Hi Georgia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice staff. Quick check in
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 3, 2024
Hi Karen,Thank you for your positive feedback! We're thrilled to hear that you found our staff to be really nice and that you had a quick check-in experience. Providing excellent service and ensuring a smooth arrival process are our top priorities, and we're glad we could meet your expectations. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance to downtown.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on Apr 4, 2024
Hi Victor,We're pleased to hear that our hotel's location was convenient for you, being within walking distance to downtown. Providing easy access to attractions and amenities is important to us, and we're glad that we could meet your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Our go to place for visiting downtown Nashville
Stayed 1 night in Apr 2024
Response from Guest Relation Management on Apr 3, 2024
Hi Carmen,Thank you for sharing your feedback with us! We're thrilled to hear that our hotel has become your go-to place for visiting downtown Nashville. It's wonderful to know that you consistently enjoy your stays with us. We appreciate your continued patronage and look forward to welcoming you back for many more enjoyable visits to Nashville.

8/10 Good

David, St Augusta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean rooms. Walkable to Ryman and other attractions.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi David,We're delighted to hear that you had an excellent experience with our staff and found our rooms to be clean during your stay! Providing exceptional service and maintaining a comfortable and tidy environment for our guests are top priorities for us, and we're thrilled that we met your expectations in these regards. We're also pleased to hear that our location was convenient for you, allowing you to walk to attractions like the Ryman Auditorium and other nearby points of interest. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I really wanted to give 5 stars all the way but couldn't its really hard when you have more than one person getting ready and everyone has to wait . There is only plugs and mirror in the bathroom only! So the place was wonderful beds were so comfortable just we had to wait one at a time to use the bathroom for mirtor and plugs .
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Apr 3, 2024
Hi Linda,Thank you for sharing your feedback with us! We're delighted to hear that you found our beds wonderfully comfortable and that you had an overall positive experience during your stay. We understand your concern regarding the limited availability of plugs and mirrors in the bathroom, which can be inconvenient, especially when multiple people need to get ready simultaneously. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our facilities and amenities. We appreciate your patronage and hope to have the opportunity to welcome you back for another pleasant stay in the future.

2/10 Terrible

Heather

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom in our room is so filthy I want to vomit. If we didn’t get here at 1 a.m. and unpack our stuff, I would leave. So.much.hair….all over in the bathroom. It makes me want to gag typing this. I would never recommend this place. So disappointing.
Response from Guest Relation Management on Apr 1, 2024
Hi Heather,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and hygienic environment is of utmost importance to us, and we take feedback like yours very seriously. Rest assured, we have immediately dispatched our housekeeping team to thoroughly clean and sanitize the bathroom in your room to ensure it meets our high standards of cleanliness. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

See

Nice , quiet and clean.
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 2, 2024
Hi See,We're thrilled to hear that you had a nice, quiet, and clean stay with us! Providing a peaceful and comfortable environment for our guests is a top priority, and we're delighted that we met your expectations in this regard. Thank you for your kind words and for choosing to stay with us. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Rooms updated and nice. Got some of the best sleep I have ever had on vacation on those beds and pillows Staff was friendly. Breakfast was really good!
Stayed 4 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello Helen,We're delighted to hear you enjoyed your stay with us and found our hotel clean and updated. It's wonderful to know you had a restful sleep and liked our friendly staff and breakfast offerings. Your satisfaction is our top priority, and we hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe close tonalot of great restaurants and bars
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Bob,We are pleased to hear that you found our hotel to be clean, safe, and conveniently located near various dining and entertainment options. Your feedback is valuable to us.

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Guest Relation Management on Apr 19, 2024
Hi Samantha,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Corazon

Traveled with family
.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Corazon,We appreciate your feedback and regret to hear about your experience. Your comments have been noted for further review by our team. If you have any more details to share, please feel free to contact our management directly. Thank you for bringing this to our attention.

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Nate,We appreciate you staying with us! If you have any further feedback to enhance your experience, please feel free to contact us directly. Safe travels!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet rooms. Breakfast was great with and omelet station.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hello Danielle,We are delighted to hear that you enjoyed our clean and quiet rooms as well as our breakfast with the omelet station. Your feedback is appreciated as we strive to provide a pleasant stay for all our guests. Thank you for taking the time to share your positive experience with us.

10/10 Excellent

Gregory, Asheville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Guest Relation Management on Mar 29, 2024
Hi Gregory,Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another excellent experience in the future.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and free breakfast were great. No complaints about the stay.
Stayed 3 nights in Mar 2024
Response from Guest Relation Management on Mar 27, 2024
Hi Jessica,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed your experience at our property and that you found our complimentary breakfast to be great. Providing a comfortable and enjoyable experience for our guests, including offering a delicious breakfast, is our top priority, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another great experience in the future.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on Mar 26, 2024
Hi Wayne,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.