Ratings based on 404 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Reasonably priced hotel 1 mile from downtown

Posted Jan 23, 2017
Pros: reasonably priced; easy trip to get downtown. Hotel was kept clean. Although the hotel is older, it was well maintained and our room was very clean.
Cons: If you are really into brand new hotels, this may not be the location for you. But it was good for what we needed, as we weren't there much!
Location: 1 mile from downtown. Several bars and restaurants within walking distance.
Upon arrival on a Friday morning (9:30 am), we were pleasantly surprised to learn that our room was available. After going up to the room, we received a phone call from the front desk asking if all was okay with our room. This was much appreciated! The free breakfast was really pretty decent. Eggs, sausage, make-your-own pancake or waffle station, yogurt, cereal, various fruits, muffins, breads, and juices. Although the hotel is 1 mile from the downtown area, it was a quick, cheap and painless Uber ride ($5-$6). Or, you can walk it if you want to. We felt very safe walking back after a concert on Saturday night at 11:45 pm! There are several bars and restaurants nearby the hotel so if you don't feel like going downtown, there are certainly some things to do very nearby!
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Great bed!

Posted Jan 21, 2017
Pros: The bed.
Cons: Sheets, and breakfast.
Location: Very good location. Only 6$ to Uber to downtown.
Night manager, not very friendly. Bed was amazing!! Sheets not very clean.
2 out of 5
by A verified traveler from chicago

Not a great place to stay, but good location.

Posted Jan 14, 2017
The only thing good, was the location. This place smelled old and musty. Other quests partied in the hall from midnight til 3 am, so I didn't sleep, they don't serve breakfast til 6:30, and when I went to check it out at 6:00, the staff yelled at me. I couldn't even get a cup of decaf. We couldn't get out of there fast enough. Not recommended.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for Nashville at reasonable price!

Posted Jan 11, 2017
Passing through Nashville for one night only. Good price, great location! Very friendly staff.
Comment from Hotel Management
Jan 13, 2017 by Front Desk, Hotel Management
Thanks for the review! I appreciate you taking the time to highlight the amenities you took advantage of. Thanks for being our guest! We hope to welcome you home in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 8, 2017
Overall good stay. Friendly staff decent, decent breakfast
Comment from Hotel Management
Jan 15, 2017 by Front Desk, Hotel Management
We very much appreciate your comments regarding your stay at the best western plus music row
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay, close to downtown

Posted Dec 14, 2016
I enjoyed my stay but the hotel could use a pub. It's a friendly comfortable hotel and keep clean, close to the down town area
Comment from Hotel Management
Dec 16, 2016 by Front Desk, Hotel Management
Thanks for the positive feedback. We always enjoy hearing when our guests are pleased by the product we offer and the service we provide. We hope to see you again soon!
1 out of 5
by A verified traveler

Posted Dec 14, 2016
The hotel was in a good location. But we were placed in a room near a wedding party. The room reeked of cigarette smoke upon entering as if someone just finished smoking in it. The facility was not clean-the elevator looked in terrible repair--worn and dirty. I wouldn't stay here again if I didn't have to.
Comment from Hotel Management
Dec 16, 2016 by Front Desk, Hotel Management
Thank you for taking the time to review your experience. We truly learn a lot and are able to use your great feedback to improve what we do! We apologize for smell of smoke in the room. We will certainly take your advice into consideration! We look forward to having you back and know we will do a better job!
3 out of 5
by A verified traveler

Feel like we got ripped off by front desk lady

Posted Dec 13, 2016
Pros: It was ok will never stay there again.
Location: Not a good location for tourists.
Asked for CAB always got the same uber driver that was charging us more to give someone a cut.
Comment from Hotel Management
Dec 16, 2016 by Front Desk, Hotel Management
I cannot apologize enough about your recent stay and disappointment with our property. I hope you can consider us on your next visit to Nashville and please let me know if so, as I would love to make the experience extraordinary upon your return!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to downtown.

Posted Dec 12, 2016
Pros: Great price!
Cons: Vending machines
Location: Close to Music Row where there is great breakfast restaurants and great bars for the evening.
Nice hotel, older but kept up in pretty good shape. This was the best price compared to most of the hotels/motels nearby. Dont recommend the Comfort In accross the road.
Comment from Hotel Management
Dec 12, 2016 by Front Desk, Hotel Management
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

just okay

Posted Dec 9, 2016
Somewhat convenient location good price compared to others. Skip the breakfast! Staff not very customer friendly. Beds are very comfortable and room was very clean!
Comment from Hotel Management
Dec 12, 2016 by Front Desk, Hotel Management
Thank you again for sharing your experience