Posted Mar 23, 2017
Check in took a long time, regardless that we'd reserved and paid online. The staff wasn't terribly friendly....The bathroom had hair stuck on the wall (yuck) and has no exhaust fan, so expect to have to open the bathroom door to chill and expose yourself if you want to see yourself in the mirror after your bath/shower.. You can also expect to hear those above and beside you at all times of day because there is apparently no sound insulation. We were awakened by neighboring guests on 4 separate occasions over the two days that we stayed here. (we are NOT light sleepers)... We made reservations here due to others high ratings, but we won't be staying here again. My expectations are simple: friendly, helpful staff, clean, private, safe, quiet, comfortable, w/basic working facilities... This hotel did not meet those simple expectations...
Comment from Hotel Management
Mar 27, 2017 by Deci, Hotel Management
I do apologize that we did not meet your expectations during your stay. Based on numerous other traveler reviews, your comments regarding our staff and cleanliness do not correspond to the normal Brentwood Suites experience. All of our bathrooms are set up on a central ventilation system so we will have our maintenance department check to make sure that it is working properly. I do apologize for the noise disturbance you experienced while sleeping and wish you had notified us so that we could have tried to get it under control. I do hope that you will stop by the next time you are in town and give us another chance.