Ratings based on 4,273 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Second time we've stayed there and everyone super nice and rooms very clean. Breakfast is decent also.
Comment from Hotel Management
Mar 28, 2017 by Deci, Hotel Management
Dear Guest, I am glad to hear that you are a repeat guest and that you have enjoyed your stay. Since you like our breakfast, I just want to let you know that we have opened our Restaurant/bar and I believe you will love it. Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight near Nashville

Posted Mar 26, 2017
The room was huge. The bathroom even bigger. Plenty of room for family of 5. The pull out couch was horrible though. They need to get some padding
Comment from Hotel Management
Mar 27, 2017 by Deci, Hotel Management
Dear Guest, It sounds like you enjoyed your stay! We love our oversized rooms and our bathrooms as well. I am sorry about the pull out couch. There is nothing like a pillowtop bed compared to those sleepers. I hope that we will see you again when you return to the area. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a convenient location.

Posted Mar 26, 2017
A quiet and comfortable room with great Internet access.
Comment from Hotel Management
Mar 27, 2017 by Deci, Hotel Management
Dear Janet, I am glad that you enjoyed your stay and was able to get a good nights rest with our quiet and comfortable rooms. We have just recently upgraded our internet so great to hear you were able to get access. Hope to see you again when you return to our area. Best Regards, Deci
2 out of 5
by A verified traveler

Not impressive...

Posted Mar 23, 2017
Pros: It was located very close to where my business meeting was scheduled...
Cons: Install exhaust fans in the bathrooms. Install proper sound isolation between the rooms and floors.
Location: Anything that you would need is located nearby... (food, pharmacy, fuel, etc.)
Check in took a long time, regardless that we'd reserved and paid online. The staff wasn't terribly friendly....The bathroom had hair stuck on the wall (yuck) and has no exhaust fan, so expect to have to open the bathroom door to chill and expose yourself if you want to see yourself in the mirror after your bath/shower.. You can also expect to hear those above and beside you at all times of day because there is apparently no sound insulation. We were awakened by neighboring guests on 4 separate occasions over the two days that we stayed here. (we are NOT light sleepers)... We made reservations here due to others high ratings, but we won't be staying here again. My expectations are simple: friendly, helpful staff, clean, private, safe, quiet, comfortable, w/basic working facilities... This hotel did not meet those simple expectations...
Comment from Hotel Management
Mar 27, 2017 by Deci, Hotel Management
Dear Guest, I do apologize that we did not meet your expectations during your stay. Based on numerous other traveler reviews, your comments regarding our staff and cleanliness do not correspond to the normal Brentwood Suites experience. All of our bathrooms are set up on a central ventilation system so we will have our maintenance department check to make sure that it is working properly. I do apologize for the noise disturbance you experienced while sleeping and wish you had notified us so that we could have tried to get it under control. I do hope that you will stop by the next time you are in town and give us another chance. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
Very clean rooms and friendly staff that were very hospitable.
Comment from Hotel Management
Mar 24, 2017 by Deci, Hotel Management
Dear Guest, Thank you for your nice comments about the staff here at Brentwood Suites. I will be sure to pass that along to them. We take great pride in our clean rooms, as we know how important that is to our guests. I hope that we will see you again when you are in the area. Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler from nashville

Posted Mar 22, 2017
Pros: Quiet area
Location: Not a whole lot of shopping, but that was ok as well
We had no problems. Everything was clean and staff were very friendly and helpful
Comment from Hotel Management
Mar 23, 2017 by Deci, Hotel Management
Dear Doug, I am glad to hear that your room was clean and the staff took care of you. We pride ourselves in saying that we are close enough to Nashville for the attractions and honky tonks, but far enough away to get a good nights sleep. I hope that you will return the next time you are in the area. Best Regards, Deci
5 out of 5
Recommended
for Everyone
by A verified traveler

Good price for near downtown

Posted Mar 21, 2017
Less then 7 miles from downtown. Nice hotel, nice breakfast. A little confusing getting there from downtown . Have to exit highway go up around , down a couple blocks then back under highway. Overall nice- but wish it had a pool
Comment from Hotel Management
Mar 22, 2017 by Deci, Hotel Management
Dear Friend, You are right about the distance from downtown. We are just minutes from all the music and attractions. To get to our hotel you will want to Exit 74B, turn left onto Franklin Road, turn left onto Church Street, and we are on your left. I hope that we will see you again when you are in the area. Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler from Mt. Pleasant, MI

Nice place to stay!

Posted Mar 20, 2017
Staff was excellent! Very friendly and helpful! Breakfast was very good. Could use one more waffle maker. Room was very clean. We would stay again.
Comment from Hotel Management
Mar 20, 2017 by Deci, Hotel Management
Becky and Gary, Thank you for the kind words about our staff! I will make sure they are aware of your comments. We are working on our breakfast bar area to find some room for that extra waffle maker. Glad everything was to your satisfaction and can't wait to see you again when you return to the area. Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler from DeKalb

Nice Suite Hotel in Brentwood

Posted Mar 19, 2017
Pros: Very quiet, good parking, easy to find.
Cons: The room size is just too small for the suites-configuration.
Location: We were headed out to the Natchez Trace.
My wife and I stayed there this past week. The Brentwood Suites is a nice suites-style hotel, although the room size is small for the class. It's on par with most standard hotel rooms. The staff was very friendly and helpful, the room itself was very clean. The HVAC system required service while we were there -- nothing serious, just a small electrical problem. The breakfast was very nice, plenty of good selections. The biscuits and gravy were very good.
Comment from Hotel Management
Mar 20, 2017 by Deci, Hotel Management
Dear Mac, I am happy to hear that the staff met your expectations as well as the cleanliness of the room and our breakfast. I do apologize that you felt our rooms were too small as they are quite a bit larger than most hotel rooms. I hope that you enjoyed your visit to Natchez Trace and hope to see you again when you are in the area. Best Regards, Deci
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Short trip

Posted Mar 18, 2017
Friendly staff and clean but in need of an upgrade. Looks very dated and dark.
Comment from Hotel Management
Mar 20, 2017 by Deci, Hotel Management
Dear KF, Thank you for your suggestions. We updated everything in our rooms just two years ago, but thank you for your opinion, as we may need to do some things a little different. All suggestions are greatly appreciated. Best Regards, Deci