Posted Mar 10, 2017
Before I booked this room, I called the hotel to ensure that I could have a balcony room. I was told to book it, then call them back and they would make sure of it. Then, as I was on the road and my mother booked the room, she was repeatedly talked down to and hung up on by the hotel staff when trying to guarantee my balcony room.
After being hung up on twice by the hotel staff, she gave up. I then called and was told it was not a problem, come on in and they will make sure I had what I asked for. I arrived, was told I was being given a balcony room, and I WAS NOT. I let it go, as I had meeting s to focus on.
As I was checking out, I informed them I was not please and said it was BS. At that time a manager informed me that I was obviously uneducated and I needed to leave. And, I may have given them ammo for their assumptions when I lost my composure and told them verbatim, "CURSE WORD". I am by no means a person that has a problem with anyone coming from another country. I have many close friends that have moved from Mexico and Russia....but, I will not be called uneducated by someone who barely speaks the English language.
I then called what I was told by staff was the owner of the location, who then began to berate me, saying it was entirely my fault and he did not appreciate me cursing in the hotel.
I will NEVER use this hotel, again. By the way, in their account, it was Expedia's fault for booking the room incorrectly, in the first place.
Comment from Hotel Management
Mar 12, 2017 by guest relations, Hotel Management
Thank you for sharing a review about your visit to our hotel. It is clear from your comments that service was lacking when you stayed with us. Please accept our apologies for the mistake with your reservation, and know that we are working as a team to prevent future instances from occurring. Unfortunately when booking with a third party site such as Expedia, room types are not guaranteed, but we do try our best to accomodate requests. We appreciate your patronage and hope to have an opportunity to serve you again in the future.