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Reviews of Comfort Suites Smyrna

2.5 out of 5
Comfort Suites Smyrna
3001 Highwood Blvd, Smyrna, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 93 out of 206 reviews" "
Rating 8 - Good. 66 out of 206 reviews" "
Rating 6 - Okay. 29 out of 206 reviews" "
Rating 4 - Poor. 12 out of 206 reviews" "
Rating 2 - Terrible. 6 out of 206 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jose on Apr 4, 2024
Thank you and safe travels

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
It was great amd affordable.
Stayed 1 night in Mar 2024
Response from jose on Mar 25, 2024
Thank you. safe travels

10/10 Excellent

Rachel

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from jose on Mar 24, 2024
Safe travels

8/10 Good

Rhonda

Stayed 1 night in Mar 2024
Response from jose on Mar 31, 2024
Thank you for your stay. safe travels

10/10 Excellent

Mayli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from jim on Mar 6, 2024
safe travels

10/10 Excellent

JOSE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
VERY LITTLE TRAFFIC GREAT BREAKFAST EVERY MORNING NOTHING I DIDN'T LIKE THANK YOU VERY MUCH :)
Stayed 4 nights in Jun 2023
Response from jim on Mar 6, 2024
safe travels

8/10 Good

Ronald, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Wife
Good

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent place for the money.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel
The hotel was great the rooms lobby and pool were very clean!! The night person that worked the desk was very rude and not very helpful. Other than the rude night staff person my stay was great!
Response from john on Apr 20, 2016
Thank you for your review. After reading your comments we have communicated with the night clerk and taken preemptive steps. We hope to see you again. Other than that, we are glad that you enjoyed the hotel stay.

4/10 Poor

John, Nevada

Disliked: Cleanliness, property conditions & facilities
Very Disappointing
The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.
Response from John on Apr 20, 2016
I sincerely apologize for your bad experience at our hotel. Since reading your comments, Hotel has taken a very huge steps in fixing problems. I hope you can visit us again to see our improvements. Thank you and have a good day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Evelyn, Birmingham, AL

Liked: Cleanliness, property conditions & facilities
Good location, close to numerous restaurants.
The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.
Response from John on Feb 29, 2016
We are happy to hear that you found our lobby,room very clean. We are sorry that you faced inconvenience with the heater unit not properly heating the room. Since your feedback and after we looked into the matter, we found that the temperature is set to guest standard. I hope that you will consider us again.

10/10 Excellent

Betty, Douglasville, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay.
Overall great stay. Patricia was very friendly and a great help while we were there.
Response from comfort suites sales on Jan 20, 2016
Thank you and looking forward to seeing you again

2/10 Terrible

dennis, Kankakee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad odors in room
There was a bad smell in the room the whole time we were there. Smelled like urine and seemed to be coming from the air conditioner. Would not stay there again.
Response from comfort suites sales on Jan 10, 2016
WE are so sorry about the odor in the room. Our hotel recently cleaned out all the coils in the air conditioner (part of annual cleanup). This clean-up is necessary for all air conditioners whether residence or hotels to be able to breathe clean air. We are so sorry that your stay fell between these time periods. We hope that you can give us another try.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay there again and hope to in the near futur .
Response from john on Jan 10, 2016
perfect. See you soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from comfort suites sales on Jan 10, 2016
Thanks for your online review.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jeffrey, Wisconsin

Liked: Room comfort
OK for one night
Just stayed one night. Reception was adequate but not friendly. Elevator was a bit dirty on a Sunday night. One light wasn't plugged in. A previous guests clothes were still in one of the dresser drawers. So housekeeping needs to be improved. The room was large and comfortable and quiet and the breakfast was good.
Response from comfort suites sales on Dec 15, 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great value
Newer hotel that is well maintained.Staff was not very nice or helpful
Response from comfort suites sales on Nov 13, 2015
Perfect see you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay.
Everything was great except the "hot" breakfast was cold. Eggs, gravy, biscuits, etc.
Response from comfort suites sales on Nov 13, 2015
We sincerely apologize about the breakfast being cold. Unfortunately our warmer went out. One of those electronics. It is now back in service. We hope you can try us again.

6/10 Okay

Not Provided

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
The room was filthy. The cleaners don't have time to properly clean the place. The management is disappointing. It's a typical foreign owned scenario .

10/10 Excellent

donna, Rienzi Mississippi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Everything was very clean and nice
Response from comfort suites sales on Nov 13, 2015
Perfect see you soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
With 2 exceptions. Prefer sink and mirror to be seperate from shower and toilet. That way two people can "get ready" at the same time. We were in symrna for a family wedding and had 5 rooms with 4 in some rooms. Parents and adult kids. It was a lot of waiting on shower and sink both when you only needed one. 2- no towel bars to hang hand towel etc except shower bar.

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

A little effort could make it better.
Fairly new hotel, but showing signs of wear and not being maintained. TV too small. Cheap furniture. Sleeper sofa is disfunctional, sits at an angle. Bed very comfortable. Poor shower head and water pressure. Funky toilet seat attachments. Kept coming lose. Business center had 1 computer and no printer. This is a $70/night hotel compared to other hotels.
Response from john on Apr 20, 2016
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Natalie, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
The room was very clean as we had a queen suite. only thing was the pull out couch didn't have any sheets or blankets and we had to call down to get them but they got they right to us! The staff was friendly and very pleasant! The breakfast was nice but if you wanted something other than the basics, waffles, cereal, bagels, muffins, biscuits and gravy, sausage and eggs, there as a cracker barrel right next door. My Friends and I enjoyed our room and our stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Baccam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From IA on July 30th and stop by stay on the way home to Fl. the room was big and nice and clean for the price.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
No RESPONSE
I have had no response from issues concerning my stay. Front desk help to gen'l mgr. non caring attitude. Where is my receipt for my stay that was promised

6/10 Okay

Debra, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable stay overall. But did have an issue with the key cards the second night . The key cards would not work and had to return to front desk to have them activated again. Never had this happen at any hotel in any city or state. Very unnerving.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Great new, clean hotel right on our way through. The suite was huge yet comfy. Highly recommend.

8/10 Good

Linda, Camdenton, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price! Friendly staff!
The hotel was Great for the price. Nice large rooms and breakfast was good too. Only thing that was an issue for my kids was the pool was very small. We ended up staying an extra night because we enjoyed the hotel. Good proximity to everything. Lots of restaurants near by.

10/10 Excellent

Jamie, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds & breakfast!
Even on a gluten free diet, their breakfast was very good for me - a huge & welcome surprise. The staff was very attentive with questions and met our needs wonderfully. The room had two queen beds that were more comfortable than many 5 star hotels I've stayed with in the past.

8/10 Good

Marie

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, spacious rooms
The hotel itself was very clean and spacious. The only issue was the complimentary breakfast ran out early and wasn't refilled. There were families upset they didn't have any hot choices.

4/10 Poor

Marcus

Disliked: Cleanliness, property conditions & facilities, room comfort
Room had stains. Internet didn't work.
Response from comfort suites sales on Jul 25, 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

10/10 Excellent

Norman, Marianna, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience with Comfort Suites
Very clean, comfortable room.Could not be more pleased with this stay.

2/10 Terrible

Sharon, Ft. Worth, Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you don't mind RUDE managers!
The manager was a total JERK!!! I had a family of 4 staying in a suite and ask for more than 3 towels and he acted as if I was asking for a million bucks. The sofa bed in the room did not have sheets nor pillows. When I asked about sheets and pillows another eye roll and and was told "You have 6 pillows in the room deal with it".
Response from comfort suites sales on Jul 25, 2015
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.

10/10 Excellent

Jacqueline, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
This hotel was one of the cleanest we have ever been to. My husband and I were so impressed with the guy at the counter who was new (2nd day on the job). We would definitely stay here again and again and again. Very nice.

8/10 Good

Penny, Lexington

Liked: Cleanliness, property conditions & facilities, room comfort
Time away with Mom
It was just one night but a great stay
Response from comfort suites sales on Jul 4, 2015
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
my room had bed bugs
i only stayed 4 hours i told the front desk about the bed bugs and they did not care they would not even let me change rooms so i spent the rest of the night in my truck

10/10 Excellent

Tianna, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Everyone thing was great. My only issue was the bathroom wasn't clean.

10/10 Excellent

travels a lot, Memphis, Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was clean, the pool area was clean, the hotel staff was very polite. They were very gracious.

4/10 Poor

Marilyn, Alaska

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I won't be returning
Key cards had to be re- set on a daily basis we eventually wound up carrying 4 keys just to keep one working. Large spider webs in ceiling, and two very large spiders during stay. Two desk employees were arguing loudly one morning. Several of the desk clerks were rude and had an uncaring attitude. Found moldy bread at continental breakfast. In fact, breakfast quality was poor, sausage cold, etc. On the other hand, the room was extremely comfortable and quiet, and in a great location. I spend a week or two per year in Smyrna. I won't be returning to this motel as the bad unfortunately outweighed the good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Megan, ILLINOIS

Liked: Staff & service, room comfort
GREAT PLACE TO STAY
Great hotel only problem was shower drain was broke and shower head was loose and broke and you couldn't adjust it. besides the bathroom the stay was great and breakfast in the morning was really good. staff was very nice to work with.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service & Friendly Staff!
The stay was great and the staff was super friendly and assisted with anything that I needed.