Hotel staffs tv playing all night
Posted Sep 4, 2016
The first problem occurred when we checked in. I told my wife we would be staying at this hotel 2 nights and she would be able to swim. Even though they claimed to be almost finished with construction, the Pool was CLOSED! This is not mentioned anywhere when you are booking. Almost half the parking is blocked by Shipping containers.
I wore earplugs the first night and slept ok, even though I could hear a tv playing all night. My wife got up grouchy, she said someones tv kept her awake most of the night.
The room has been recently remodeled, but the workmanship is well below average. The air conditioner had what appeared to be construction dust or mold in the screen.
The beds were good.
The next night we had to get up at 4am for our flight. No earplugs for me and not much sleep. Someone's tv noise played all night. There was a phone in the room that was not working. The alarm clock could not be set. I wasted a half hour with a very friendly staff trying to rectify this so I could be sure I would wake up. (It turned out that someone's tv noise was the TV in the breakfast room attached to OUR wall and turned on so the STAFF could watch tv!!)
I was going to let the night staff know about these problems, BUT, They had slipped our receipt under our door, and when we tried checking out, THEY were NOWHERE to be found.
I paid extra for this hotel to get a better night sleep.
It was room 106. DON'T get this room!
I would not go back, it seems the management/owner really doesn't care
Comment from Hotel Management
Sep 6, 2016 by Penney, Hotel Management
Dear Guest, I certainly do apologize for the problems you experienced during your stay. Thank for mentioning them so that the proper staff can be addressed and the issues resolved. I hope you will give us an opportunity to better serve you in the future.