Ratings based on 394 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
by A verified traveler
Not up to the standard of most Mariott owned hotelPosted Oct 5, 2015
Pros: The sheets were clean.
Cons: The customer experience. I felt the hotel environment was more like a Comfort Inn than a Mariott hotel.
Location: Location was very good. Any activity required the use of a car.
1. Television is room was poor quality and remote was only barely functional 2. Room was in need of redo. Bathroom especially bad. 3. No microwave 4. Refrigerator not cold 5. No free amenities such as fresh coffee in the lobby area. The in-room coffee maker did not make palatable coffee.
for Everyoneby A verified traveler
Posted Oct 3, 2015
The only negative is there needs to be additional mirror in cabin area....otherwise perfect. Great easy parking and location.
for Everyoneby A verified traveler
Posted Aug 26, 2015
Excellent if you want to be in a tranquil area; not much to do nearby. Mostly chain restaurants. Small bedroom community. Easy access to interstate.
for Everyoneby A verified traveler from 🇬🇧
🇬🇧🇬🇧🇬🇧🇬🇧Posted Aug 16, 2015
for Everyoneby A verified traveler from ohio
Location was close to highway and commerce.Posted Aug 2, 2015
Great staff, room and locale. We enjoyed our night. One piece of advice is if someone mentions taking Uber to Arrington Vineyards, they should arrange for a return taxi. No uber to bring us back from Arrington to Cool Springs
for Everyoneby A verified traveler from Louisiana
Nice placePosted Jul 13, 2015
Pros: Lobby is great for lounging with friends in the evening to get out of the room a bit. Plush sofas and set up like a huge living area.
Cons: The pool is indoors, extremely small and not very inviting so if you are going with kids in hopes to swim I would not recommend.
Location: location was great and plenty of parking even with our hotel being booked up
We didn't have our room cleaned because there is no safe in the room but when I needed new towels and garbage taken out the staff had someone meet me at my room. Staff was great and friendly.
for Familiesby humberto from Palatine I'll
Posted Jul 7, 2015 on Hotels
for Couplesby A verified traveler
Posted Jul 6, 2015 on Hotels
Everything was ok, except housekeeping came in room at 9:14pm while I was still in bed, that was good!
for Everyoneby A verified traveler from Hendersonville, NC
Not for early riser'sPosted Jul 6, 2015
Pros: Very convenient location
Cons: Open Bistro earlier and/or have coffee and continental breakfast in lobby
Location: Close to everything and to interstate. Tons of restaurants and shops very close by.
Hotel is located in great spot, nice room and GREAT staff, BUT I am early riser and up and out early and they don't have coffee in lobby and/or the Bistro to get Starbucks coffee and breakfast to grab and go doesn't open until late so had to go somewhere else. Never had that before, every hotel I ever stayed in atleast had coffee in lobby with 1/2 & 1/2 instead of powder milk. There is a coffee maker in room so if that is ok, then this is great hotel for you.
for Business Travelersby Danielle from Bartlett
Going above and beyond :)Posted Jul 3, 2015 on Hotels
This hotel was fabulous. Located in the quaint area of Cool Springs, surrounded by greenery, restaurants and commerce. Only a short drive across the freeway from several more restaurants and pubs. Everything located within a 2-3 mile radius. Staff was very warm and welcoming. The Bistro/Bar was inviting and again, staff is very personable. Housekeeping sets the standard for their rooms - spotless and they even turn your tissue into a paper flower! It's the little touches that make a trip memorable...Can't wait to visit again! KUDO'S to the entire staff!