Ratings based on 516 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Denver and New York City

Nashville Business Trip

Posted Sep 29, 2016
Pros: See above
Cons: I'd always like lower rates, as would anyone.
Location: See above.
I get to Nashville often, though this was my first stay at the West End Hotel. The location was perfect for easy access to meeting locations, great restaurants, and the downtown music scene. Hotel staff (particularly the person who checked me in and the valet attendants) were great. I'm heading back to Nashville soon and will stay here again.
5 out of 5
by A verified traveler from Seattle, WA

Plumbing leak and had to move rooms

Posted Sep 20, 2016
Pros: quiet location closer to Vanderbilt
Cons: hours of the lounge.
Location: There are numerous "hole in the wall bars, cafe's, clubs, restaraunts, etc all within walking distance. We ended up spending more time near the Hotel
and they were so professional and accommodating. I moved rooms and they were very thankful and apologetic that I had to be disturbed but in my mind it wasn't an inconvenience at all.
Comment from Hotel Management
Sep 20, 2016 by Hotel Management, Hotel Management
Thank you for staying with us! We apologize again for having to move rooms, but appreciate your understanding again, we hate when things like that happen and have to disturb our guests! We are very glad that you had a great time with us and look forward to seeing you again soon!
5 out of 5
by A verified traveler from boston MA

One mile from downtown

Posted Sep 19, 2016
Hotel offers a free shuttle to and from town. Nice rooftop pool great place to chill and get ready for the day
Comment from Hotel Management
Sep 20, 2016 by Hotel Management, Hotel Management
Thank you for staying with us! Got to love that rooftop pool, one of the best pool decks in town! We are glad that you enjoyed your stay with us and hope to see you again when you are back in Music City!
3 out of 5
by A verified traveler

OK hotel the view sucked

Posted Sep 15, 2016
The rooms not what I expected for the price. The view was not good at all. Would've been better if had a poolside room.
Comment from Hotel Management
Sep 16, 2016 by Hotel Management, Hotel Management
Thank you for staying with us on your recent trip to Music City! We apologize that we couldn't get you a pool view room, when making reservations let us know that you request a pool view room and we will try to honor that request, unfortunately we cannot always guarantee all requests but will do the best we can, being in the downtown/Midtown area and that we have other buildings surrounding us not all rooms have views, but the location sure cant be beat! We look forward to seeing you again soon!
2 out of 5
by A verified traveler from Texas

Posted Sep 6, 2016
Pros: It was clean and staff were courteous.
Cons: See above.
Location: I was there for a wedding, so I was in and out.
Room was clean and the bed was comfortable. However, some things could have been changed to make staying easier. The wash cloths and bath soap were in the dressing area instead of the bathroom. So, when you went in to take a bath, you had to get out and hunt the soap and wash cloth. Following directions, I called the front desk to place an order with the Bistro. I was told that the front desk person would place a call for me. The phone rang 15 times and no one answered. Finally, I went down. The Bistro was full, but there were only two people working, one was cooking and one was preparing drinks. More staff was definitely needed. Then, the clock in the room was not correct, and I left a note for the maid to set it. When I returned late in the evening, it had not been done. I needed to set the alarm for an early flight but couldn't since the time was incorrect. In addition, I as not told that I would have to pay $30 a night to park my car. That was a surprise. All in all it was not a pleasant stay.
Comment from Hotel Management
Sep 8, 2016 by Hotel Management, Hotel Management
Dear Kay, We appreciate your feedback in regards to your recent stay at the Courtyard Nashville Vanderbilt/West End. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay with us. We have shared your feedback with the Bistro team about the staffing levels to ensure that this was an isolated issue that is corrected moving forward. I am very sorry that you were not aware of the parking fee; we will revisit all our booking channels to make sure that this is clearly communicated in advance. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Nashville.
3 out of 5
by A verified traveler

Posted Sep 4, 2016
Cons: $30.00 for parking??? The Holiday Inn down the street has free parking.
I was there for one night. Parking was too expensive to stay beyond that
Comment from Hotel Management
Sep 4, 2016 by Hotel Management, Hotel Management
Thank you for your staying with us and sharing your feedback about your trip. We do apologize about the parking fees, and we do completely agree with you, however, Downtown Nashville is growing very rapidly and with this parking in the downtown/midtown area comes at a premium. All hotels in the area do charge for parking as we offer our guests a covered parking garage, and our rates are very competitive for the area. With the Valet only option, which most of your downtown hotels are going to, you are allowed to take your vehicle out as many times as you wish as we do not charge for this, the parking charge is just a daily fee. The Holiday Inn that you are referencing is not considered in the Downtown/Midtown area and a parking fee is not reflected for this reason. We do hope this does not deter you from staying with us again in the future and look forward to seeing you again soon!
1 out of 5
by A verified traveler from South Carolina

I checked out, due to unprofessional staff.

Posted Sep 1, 2016
Cons: Staffing
I would not recommend staying here. When I checked in, I did not feel welcome. It felt like it was another day at the office to these people at the hotel. It seemed very understaffed. I was told valet parking was no option and I had to pay $30 a day. I came back several hours later and had to wait 15 minutes for the valet. Only one person working the valet. There was a line out to the street. Feeling frustrated after 7 hours of driving, I checked out and went to Fairfield Inn. A difference as night and day. I can't blame the Marriott establishment, it was this location.
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear JJ, Thank you for taking the time to share your recent experience at the Courtyard Nashville Vanderbilt/West End with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the issues with staffing you have experienced and the miscommunication in regards to valet parking. Rest assured we are taking steps to help ensure problems of this nature do not occur in the future. Once again thank you for your feedback.
2 out of 5
by A verified traveler

Great location, room had many flaws

Posted Aug 30, 2016
As we walk through the door there is dried throw up on the floor... we turned the air on and get ready and left for the night. We were here for a bachelorette party and came back to freshen up a few hours later and noticed the air was not cooling off. We were only there 20 mins and thought that since it was so hot outside it was having a hard time working so we just turned it lower hoping to get some relief for when we returned. Flash to 5am when we get back the room is 77° but set on 68°. It was so hot that after 3 hours of tossing and turning we left. At check out, the front desk worker asked why we didn't call maintenence. As if they would've been there at 5am and like we wanted to stay up to wait on them to resolve the issue in our condition. Very disappointed for the price we paid for basic amenities like air conditioning in August in Tennessee to not be working.
5 out of 5
by A verified traveler from Kentucky

Amazing stay.

Posted Aug 15, 2016
Pros: Everything!
Cons: Nothing
Location: Wonderful location. Only about 5 mins from the strip on Broadway.
We stayed here our second night in town after having a terrible experience at another hotel. The room was clean and comfortable and the staff was incredible. I would recommend this hotel to anyone wanting to experience Nashville. The hotel also includes a shuttle service that will take you to downtown Nashville at no cost.
Comment from Hotel Management
Aug 19, 2016 by Front Office Manager, Hotel Management
Thank you so much for staying with us! We are so happy to hear that we exceeded your expectations during your recent stay and that our staff took great care of you! We are glad that even though you had a bad expereince with another hotel we were able to turn your trip around for you! We hope to see you again soon when you are back in Nashville!
5 out of 5
by A verified traveler from Concinnati Oh

Close to downtown Nashville. Shuttle service handy

Posted Aug 8, 2016
Hotel was clean and close to where we wanted to go. Nice restaurant across street which one of the workers recommended. Pool wasn't as clean as i would of liked. Water wasn't very clear. I am always happy with Mariiott chain of hotels
Comment from Hotel Management
Aug 20, 2016 by Front Office Manager, Hotel Management
Thank you for sharing your comments about your recent stay with us! We are so glad to hear that you had an amazing stay with us, we are sorry to hear about the pool we have relayed these comments to the chief engineer who will look into what happened that day, is very odd as our water is always crystal clear, we will fix that right away! Look forward to seeing you again soon!