Posted Sep 6, 2016
Room was clean and the bed was comfortable. However, some things could have been changed to make staying easier. The wash cloths and bath soap were in the dressing area instead of the bathroom. So, when you went in to take a bath, you had to get out and hunt the soap and wash cloth.
Following directions, I called the front desk to place an order with the Bistro. I was told that the front desk person would place a call for me. The phone rang 15 times and no one answered. Finally, I went down. The Bistro was full, but there were only two people working, one was cooking and one was preparing drinks. More staff was definitely needed.
Then, the clock in the room was not correct, and I left a note for the maid to set it. When I returned late in the evening, it had not been done. I needed to set the alarm for an early flight but couldn't since the time was incorrect.
In addition, I as not told that I would have to pay $30 a night to park my car. That was a surprise. All in all it was not a pleasant stay.
Comment from Hotel Management
Sep 8, 2016 by Hotel Management, Hotel Management
We appreciate your feedback in regards to your recent stay at the Courtyard Nashville Vanderbilt/West End.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay with us. We have shared your feedback with the Bistro team about the staffing levels to ensure that this was an isolated issue that is corrected moving forward.
I am very sorry that you were not aware of the parking fee; we will revisit all our booking channels to make sure that this is clearly communicated in advance.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Nashville.