Thank you for taking a moment to leave a review, Robin. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see that our location earned your 2/5 score following your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Chelsey,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Fort Lauderdale fell far below your expectations. At Red Roof, we value your business and would like to assure you that this is not a reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concerns.We appreciate your business and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Dazzamine, We at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I are saddened to see your 1/5 score following your stay. It is feedback like this to let us know what we’re doing well and where we can improve. Your feedback is critical to Hometowne Studios as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Wendy BrayGeneral Manager

Dear Marque,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management

Hello Josue, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unsatisfactory room conditions, I can assure you that we are working diligently on the improved room conditions of the Hotel. Expedia had overbooked the room type you originally booked however we were trying to be as accommodating as possible It is feedback like yours that allows us to know what areas needs to be addressed for a great guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

Please accept our sincerest apology for not meeting your expectations and Thank you for bringing this to my attention. I have shared your review with my entire staff

Hello Andrea,I sincerely apologize that your stay at ourHometowne Studios Nashville - Airport/Briley Pkwy didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Tasha,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Nishaye Red Roof Management RediResponse Specialist

Dear Teacy,Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy. We are sorry you did not have a 100% satisfactory experience during your last visit with us, prompting your 2/10 rating. You indicated you had issues with the toilet flooding and the keys workings. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

Please accept our sincerest apologies for not exceeding your expectations. It is feedback like yours that let us know in what areas to improve.

Hello Jesus,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Thank you for your rating 5 of 5. It has been a pleasure serving you.

Hello Gregory,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We strive to provide our guest with a clean and comfortable stay. It's disheartening to hear that we weren't able to achieve this with you. The Indicated unclean room, insects and loud noise, isn't a standard of service that Red Roof stands for and will taken into consideration so that we may provide a much better service.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

Please accept our sincerest apologies for not exceeding your expectations

Thank you for your feedback. It is always pleasure when I see reviews like yours.

Please accept our sincerest apologies for not exceeding your expectations after further review I have returned your security deposit. I have taken the liberty of sharing your feedback with my entire staff.It is our goal to improve Guest experience.

Thank you for your feedback, it is always a pleasure seeing feedback like yours.

Hello Alisa,Your review of the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you for your feedback. I have taken the liberty in sharing your experience with the staff.

Please accept our sincerest apologies. It is never our intention on our guest leaving unsatisfied. I have taken the liberty in sharing your feedback with staff.

Dear Izzy,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I was saddened to read that your stay fell short of your expectations due to uncleanliness and bugs. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Please accept our sincerest apologies we are working on correcting the lock issues.

Please accept my sincerest apologies for not meeting your expectations, I am currently working diligently on improving guest satisfaction. I intend to share your experience with my staff. so they know what areas need to be improved.

Hello Patti, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Isabelle, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Kevin,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that the key sometimes don't work. This will be taken into consideration to improve guest experiences with us. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Donna, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Kelly,Thank you for your recent review of your stay at the HomeTowne Studios Nashville - Airport/ Briley Pkwy. I am disappointed your experience was less than ideal due to the double booked you encountered. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Christy, Everyone here at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy was proud to see your 5/5 score. I am happy that our peacefulness, nice rooms and the other highlights mentioned pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Christy, Everyone here at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy was proud to see your 5/5 score. Your kind words regarding our clean rooms, excellent staff and the other highlights mentioned are much appreciated. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Sanh. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Please accept our sincerest apologies for not meeting your expectations, we are currently working diligently on improving guest satisfaction

Dear Cassie, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

I am sorry for the inconvenience. Moving forward we would love the chance to make up dor this. Thank You and Our Apologies, HomeTowne Studios Nashville

Dear Fnu,Thank you for your review following your stay at HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell described, the noise mentioned and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Christian. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 1/5 score following your stay. You stated that they had to open the door with a flat bar because there was no key for the room, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Carla,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. It's great to hear that you found our front desk staff to be helpful, towels to be clean, bed to be comfortable and all the other positive features highlighted. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues highlighted which hindered your stay. I will be sharing your comments with the management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Johanne. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 1/5 score following your stay. You stated that we were overbooked, which resulted in you not staying. At Red Roof, it is our intention to prevent similar problems in the future, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, GabrielleRed Roof ManagementRediResponse Specialist

Hello Brenden, Thank you for taking a moment to complete our survey. At the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Keturah,Thank you for sharing your 5/5 rating with us. Our staff at the HomeTowne Studios By Red Roof Nashville - Airport/ Briley Pkwy was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share more.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you at our Red Roof again in the future.Appreciatively,XaoRediResponse Specialist

Thank you for taking a moment to leave a review, Chehalis. The staff and I at the HomeTowne Studios by Red Roof Nashville - Airport/ Briley Pkwy were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Kecalf,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. It’s great to hear that you found our property to be safe and secure. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

Dear Cassandra,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as issue relating to your reservation and not being able to access your room. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

Dear Brad,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. I was saddened to read that your stay fell short of your expectations due to the insects and other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Spencer, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. We’re sorry that we let you down. The issues you brought to our attention regarding the room having a odor, garbage in the room and uncleaned counters are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

I am sorry for the inconvenience. Moving forward we would love the chance to make up dor this. Thank You and Our Apologies, HomeTowne Studios Nashville

Hello Kimberlee,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS NASHVILLE - AIRPORT/ BRILEY PKWY. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. You indicated that the first room you stayed in was terrible, it had body odor, the sheets had not been clean or changed and had spots on them, you also stated that no vent was in the bathroom, just a huge hole in the ceiling and all the other concerns highlighted. However, I am happy that our staff was able to resolve the issues you had. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRediResponse Specialist