Indoor pool, outdoor pool, sun loungers

Reviews of DoubleTree by Hilton Murfreesboro

4 out of 5
DoubleTree by Hilton Murfreesboro
1850 Old Fort Pkwy, Murfreesboro, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 482 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price I was expecting something 5 star when the place was so outdated it was more like a 1 star. There were stains on the wall from old pictures and the place just needs a huge update. We stayed there because our high school was staying there for basketball tournament but there were nicer motels in the area for half the price of what we paid
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We regret that your stay was not as satisfactory as expected due to the overall condition of the property; its looks and feel. It is our hope that once a renovation is completed you would give us another opportunity to serve you better. Thank you for your business and for choosing us the competition.

10/10 Excellent

Cassie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

6/10 Okay

Janie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated. Gym not open due to refurbishment; however, not told prior to booking.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We regret that your stay was not as satisfactory due to the overall condition of the property; its looks and feel. Also not having our fitness center open due to construction. We did have our local Planet Fitness available for our guests, which is located next to the hotel. Once again, our apologies. Thak you for your business and for choosing us over the competition.

4/10 Poor

Gary

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The one good thing I can say is the desk help were very friendly and helpful. The hotel is dated and in need of an overhaul. Sanitizer trays outside of elevators need a good scrubbing, caked on dirt. Restaurant was very slow for hamburgers and fries, food was good surprisingly considering the lack of customers in restaurant. Carpet needs to be pulled up and redone. I would not recommend anyone staying there. It is in a good location to get to things, so you should consdiering updating. Oh and ladybugs in the bathroom. Weird.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Valued GuestOur sincere apologies that your stay was not as satisfactory as expected due to the overall condition of the property; its looks and feel. It is our hope that once we finish our renovation you would give us the opportunity to serve you better. Thank you for your business and for choosing us over the competition.

2/10 Terrible

James

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We regret your stay was not as satisfactory as expected based on the score you gave us. We wish you had giving us more details of your stay so that we could address any issues you encountered and prevent another guest form a similar experience. Thank you for your business and for choosing us over the competition.

8/10 Good

Ira

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great plqlace but old and needs updating. Not easy to get in or out of the area
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We are delighted that you enjoyed our services. We regret that the product is dated, but we are in the process of a renovation. It is our hope that once completed you would give us the opportunity to serve you better. Thank you for your business and for choosing us over the competition.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Damon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dera Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for your feedback. we are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

6/10 Okay

Ionel

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Valued guest:Thank you for your recent stay at the DoubleTree hotel Murfreesboro and for taking the time to give us your feedback. We noticed that you had given us a 3 out of 5. We wish you could have given us some feedback as well so that we could address any issue that you might have experience and prevent another guest from a similar experience. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Madison

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Guest:Thank you for your recent stay at the Doubletree by Hilton Murfreesboro and taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

4/10 Poor

amber

Stayed 2 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for taking the time to give us your feedback. Based on the scores you gave us, it seems that your stay was not as satisfactory as expected. We wish you would have given us some written feedback so that we can address any issues you might have encountered and prevent another guest form a similar experience. Our sincere apologies for any inconvenience you might have endured. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Carl D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Service and Support!!!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice & only wish it wasn't raining and cold.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

2/10 Terrible

Dana

Traveled with partner
Charged me way more than my reservation stated, very upset
Stayed 1 night in Nov 2023
Response from General Manager on Dec 4, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. First and foremost, our sincere apologies that your reservation did not reflect what you were quoted. It's a bit puzzling for us to hear that and it would assist us if you were to provide us with more information about this situation. It is very unlikely that a rate change would occur from the time of making the reservation to the actual stay. Our sincere apologies. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Nikita

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff wasn’t to friendly but overall the it was nice. I would stay there again
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 3, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

6/10 Okay

Judith

Liked: Room comfort
Hmm, no
Hotel is older and dated. It was clean but not well dusted in the old nooks and crannies. Restaurant on site but ran out of food for dinner. Hotel charges for breakfast so we went out for coffee. Good news is Starbucks and Panera each a block away. For $200 for one night it is not convenient or a very good deal.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We were delighted to have you as our guest. Our sincere apologies that your stay was not as satisfactory as expected due to the overall condition of the property; its looks and feel plus breakfast not being included. We are in the process of a renovation, and we do offer different rate plans where breakfast is included. Please accept our apologies for any dissatisfaction. Thank you for your business and for choosing us over the competition.

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from General Manager on Nov 27, 2023
Dear Valued Guest:Thank you for taking the time t give us your feedback. we are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

4/10 Poor

Tracy

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 27, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. Based on your scores, we regret that your stay was not as satisfactory as expected. We hope to being able to serve you better in the future. Thank you for your business and for choosing us over the competition.

6/10 Okay

Derek

Stayed 1 night in Oct 2023
Response from General Manager on Nov 27, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. Based on your scores, we regret that your stay was not as satisfactory as expected. We hope to being able to serve you better in the future. Thank you for your business and for choosing us over the competition.

10/10 Excellent

april

Liked: Cleanliness, staff & service, property conditions & facilities
Very Pleasant Stay!
Front desk needs to learn to make eye contact and definitely need to learn phone skills, person in question may have been in training I hope. Room was clean and very comfortable. All other staff was very friendly. With the price of the rooms, feel breakfast bar should be included.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for allowing us the opportunity to serve you. First and foremost, our sincere apologies that you had this experience at the front desk. I will share your comments with our Guest Services Manager to address this issue and prevent another guest from a similar experience. We are delighted that you enjoyed all other aspects of your stay; our product and services. Thank you for your business and for choosing us over the competition.

6/10 Okay

Romarto

Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Valued Guest:Thank you for your recent stay at the DoubleTree by Hilton Murfreesboro and for allowing us the opportunity to serve you. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Ed, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for my needs
Stayed 1 night in Sep 2023
Response from General Manager on Oct 12, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. It was indeed our pleasure to have you as our guest. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Requita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 7, 2023
Dear Valued guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

4/10 Poor

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Earwig in our Bed
We upped our budget from a Fairfield or Hampton expecting nicer accommodations and amenities in a DoubleTree. This property is very dated. The food and beverage services are disappointing. While relaxing in bed my wife was startled by something crawling across her body. She leapt out of bed and we found the offending insect, see photo. The night auditor handled it well and got us a similar room. We moved in the middle of the night. 0 stars, will never return to this property and the DoubleTree brand is forever tainted for us.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. Our sincere apologies that your stay was not as satisfactory due to the insect encounter and the overall look of the property; its looks and feel. we are in the planning process of a renovation. It is our hope once finish you would give us another opportunity to serve you better. Once again, our apologies. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Judy

Stayed 4 nights in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Valued guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Laiken

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

8/10 Good

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, cared for, little dated but not bad.bed wasnt the best comfort. the restaurant on property was very good.overall nice hotel
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

8/10 Good

Marian

Traveled with partner
Very quiet. Very centrally located. Room and other areas mostly clean. Had a cleaning agent smell in room that was there even after a week. Room furniture was a little shabby. No fan in bathroom so lots of steam after showers. Hair dryer was old and sticky from previous use. Pool area messy but not bad. Friendly staff but not overly helpful
Stayed 5 nights in Aug 2023
Response from General Manager on Sep 1, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. Forst and for most, our sincere apologies that your stay was not as satisfactory due t the items you brought to our attention. I am sharing your comments with our Executive Housekeeper to look into this and prevent another guest from a similar experience. Once again, our apologies. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Shalonda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just one night and everything was great.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love that you have GF cookies!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 15, 2023
Dear Valued Guest:Thank you for talking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant and clean room and building. The staff was friendly and helpful with questions. The overall experience was top notch !!
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 9, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

8/10 Good

Aimilia

Liked: Amenities
👍
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 4, 2023
Dear Guest:Thank you for taking the time to give us your feedback. we are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

8/10 Good

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 4, 2023
Dear Valued guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. thank you for your business and for choosing us over the competition.

10/10 Excellent

Salina

Stayed 1 night in Jul 2023
Response from General Manager on Aug 28, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Jai

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out entry and by the interstate
Stayed 1 night in Jul 2023
Response from General Manager on Jul 29, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from General Manager on Jul 26, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

NORBERT

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Enjoyable stay
Stayed 1 night in Jul 2023
Response from General Manager on Jul 17, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from General Manager on Aug 9, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Laurel Merrell GSM on Jul 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Laurel MerrellGuest Service ManagerDoubleTree by Hilton

6/10 Okay

Rupert

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I disliked the fact that the rooms are only cleaned every two to 3 days, the bathroom in room 136 was dirty with slight visibility of mold and the tub was clogged and needed room service to unclog it. This was the worst property I ever stayed at that had the Hilton brand. I personally will not stay at this property again.
Stayed 2 nights in Jun 2023
Response from Laurel Merrell GSM on Jul 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied.Sincerely,Laurel MerrellGuest Service ManagerDoubleTree by Hilton

10/10 Excellent

Natasha

Stayed 1 night in Jul 2023
Response from Laurel Merrell GSM on Jul 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Laurel MerrellGuest Service ManagerDoubleTree by Hilton

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Laurel Merrell GSM on Jul 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Laurel MerrellGuest Service ManagerDoubleTree by Hilton

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good place to stay!
Stayed 3 nights in Jun 2023
Response from Laurel Merrell GSM on Jul 9, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Laurel MerrellGuest Service ManagerDoubleTree by Hilton

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was very nice, but everyone seemed confused.
Stayed 1 night in Jun 2023
Response from Laurel Merrell GSM on Jul 9, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely,Laurel MerrellGuest Service ManagerDoubleTree by Hilton

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Excellent stay except for the 4 star breakfast costing $15. For a $300 room, breakfast should be included. I will use Comfort Inn next time.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 29, 2023
Dear Valued Guest:Thak you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. As it relates to breakfast being included in the rate; unfortunately, DoubleTree by Hilton do not include breakfast in their rates; except for Gold and Diamond Hilton Honors members. We do, however, have rate plans that include breakfast. Next time you book with us, please look into those rate plans and it will be included. Thank you for your business and for choosing us over the competition.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service
My family and I had a wonderful time during our stay at the Doubletree hotel.
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. We are delighted that you enjoyed our product and services. Thank you for your business and for choosing us over the competition.

8/10 Good

Carolyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Comfortable bed, nice workstation and tv area, nice stainless mini fridge. Great location, safe area. The Room itself could use a little sprucing up - the lighting was not good, seemed dim even with all the lights on. There is no towel hook in the bathroom at all or anywhere near the shower to hang a tower which seemed odd/annoying. I also was lacking a hairdryer in my room. Despite the small complaints I would certainly return if in the area again.
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Valued Guest:Thank you for taking the time to give us your feedback. we are delighted that you enjoyed your stay despite a few challenges and things that we could do better in your room. Thank you for your business and for choosing us over the competition.