All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Guys at Valet parking went above and beyond. The gentleman that check me in had no personality, was not friendly and I went out of my way to try and get him to smile. I wasted my time.
Mark
Stayed 1 night in Feb 2024
Response from Hassaan on Feb 29, 2024
I am very sorry that your check in experience was not in accordance with our standards. We will investigate and address this comment with the staff member who checked you in.
Thank you, Nikki, for taking the time to rate your stay with us. We are always seeking ways to improve guest experiences, so we will work hard to ensure your next visit with us goes from a 4 to 5!
The room was very inconsistent temperature wise. The tv remote didn’t work.
Leigh Ann
Stayed 1 night in Feb 2024
Response from Hassaan on Feb 29, 2024
I am sorry your room temperature was inconsistent and the tv remote didn't work. We will have our engineering team address these issues in the room you stayed in.
6/10 Okay
Ashley
Feb 12, 2024
Liked: Staff & service
Ashley
Stayed 3 nights in Feb 2024
Response from Shannon on Feb 15, 2024
Thank you for your feedback regarding your stay with us. We hope to see you on your next visit to Nashville.
Good location away from the noise. Easy walk for those in shape not if you are older and have a hard time walking.
Scott
Stayed 6 nights in Jan 2024
Response from Shannon on Mar 6, 2024
Hello Scott! Thank you for sharing about your time with us. I agree - one of my favorite things about our location is that it's close enough to walk to so many great places but far enough away that you don't hear the noise when it's time to rest. We hope to see you again on your next visit to Nashville!
6/10 Okay
Dwight
Business traveler, Traveled with partner
Feb 4, 2024
Liked: Staff & service
Felt the cost of stay did not match accommodations. Small rooms small bathroom. General areas were average.
Dwight
Stayed 2 nights in Jan 2024
Response from Hassaan on Feb 5, 2024
Thank you for your review. We learn from your review and will do our best to improve our guest experience.
We had 2 rooms booked. One room was very musty smelling and had paint chipping off the ceiling. Window sills had black under the paint you could see (appeared to be mold?). Also, we were not informed we needed to request towels or housekeeping but we found out at 12pm when we returned to our messy room from earlier in the day. Just very disappointing and not Hilton standards.
Kristi
Stayed 2 nights in Jan 2024
Response from Shannon on Jan 8, 2024
Thank you, Krisit, for your feedback regarding your stay with us. I am sorry to hear of the issues you faced. I will look into your reservation and locate the rooms you were in to ensure the condition issues are addressed. We hope you will consider staying with us again on your next visit to Nashville.
Everything was clean and staff were polite and friendly.
Lisa Lee
Stayed 3 nights in Jan 2024
Response from Shannon on Jan 8, 2024
Thank you, Lisa, for sharing about your experience at our hotel. I'm happy to see that it was a good one! We hope to see you again on your next visit to Nashville!
Very nice facility, well maintained, conveniently located BUT very pricey, especially considering that rooms are only cleaned IF the guest requests - otherwise, beds are not changed and room is not cleaned daily. Likewise, the price of valet parking ($55/day) was way too high.
Rodney
Stayed 2 nights in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Rodney, for your feedback regarding your stay with us. This will help as we seek to continue to elevate guest experience at our hotel. We hope to see you again on your next visit to Nashville!
10/10 Excellent
Abby
Dec 30, 2023
Abby
Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Abby, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!
Thank you, Jennie, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!
10/10 Excellent
Andrew
Dec 30, 2023
Andrew
Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Andrew, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!
Thank you, Edward, for your feedback regarding your stay with us. I am happy to hear you had a great experience! We hope to see you again on your next visit to Nashville!
Hello Mr. Culbert. I am happy to see that you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!
10/10 Excellent
thomas
Dec 16, 2023
thomas
Stayed 1 night in Dec 2023
Response from Shannon on Jan 8, 2024
Thank you, Thomas, for sharing about your experience at our hotel. I'm happy to see that it was a good one! We hope to see you again on your next visit to Nashville!
Hello Edward. I am happy to see that you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!
10/10 Excellent
Randy
Dec 11, 2023
Randy
Stayed 3 nights in Dec 2023
Response from Shannon on Dec 14, 2023
Thank you, Randy, for taking the time to rate your experience with us. I am happy to see that it was a good one. We hope to see you again on your next visit to Nashville!
10/10 Excellent
Kenji
Dec 10, 2023
Kenji
Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Kenji, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!
everything i needed was provided......location was perfect....booking was easy through EXPEDIA would stay at this property again
Doug
Stayed 2 nights in Dec 2023
Response from Shannon on Dec 10, 2023
Thank you for your feedback regarding your stay with us. I am happy to see you had a great experience. We hope to see you again on your next visit to Nashville!
The property was nice. It seemed a little old but clean enough. Didn't like getting a wheelchair capacity room and shower. Didn't like being adjacent to the cleaning staff elevator. Very noisy early am and late night. Didn't like that parking was so very expensive per night at $55.00 instead of the usual $30 - $39 per night at most places. Didn't like the breakfast was so expensive. Location is really good. Cookies are really good. Elevators were very quick.
Jeffrey
Stayed 2 nights in Nov 2023
Response from Shannon on Dec 10, 2023
Thank you for your feedback regarding your stay with us. Your comments will help as we are always seeking ways to create great experiences for our guests.
Thank you for your feedback regarding your stay. We are happy to see that it was a great one. We look forward to welcoming you back on your next visit to Nashville!
Thank you for your feedback regarding your stay with us. I'm happy to see you had a great experience at our hotel. We look forward to seeing you on your next visit to Nashville!
The front desk, restaurant and valet staff were excellent. Very helpful, courteous and accommodating. Rooms a little old school as far as lay-out. Bathroom a little tight but room nice size. Ordered in one night, the pizza and cheeseburger delivered to the room were excellent. Location perfect. Not too close to Broadway (thankfully) but centrally located to many other attractions. Used a car service and arrived at most places in 10 minutes or less from hotel. Many others within walking distance. Would stay again.
Douglas Alan
Stayed 4 nights in Nov 2023
Response from Shannon on Nov 26, 2023
Thank you for your feedback regarding your stay with us. We look forward to seeing you on your next visit to Nashville!
We paid for a king room that was extremely small. You could barely walk around the bed. The smallest king room I have ever stayed in. Floor was not clean. Room service was fast. TV not a smart TV and was very outdated. Valet was AWFUL! We wanted an hour at 8am both my husband and I were late for our obligations. I will not be staying here again. We have stayed many places in Nashville and much better service! Never have I ever waited that long for my car with the price we paid.
Brooke
Stayed 1 night in Nov 2023
Response from Hassaan on Nov 17, 2023
Hello,I am very sorry to hear that you had a bad experience during your stay at our hotel. We ae continually invested in improving our guest experience and your comments will help us to create the necessary changes to improve the issues you experienced during your stay.
Hello.. I am sorry to see that you had a negative experience at our hotel. We are always seeking ways to improve guest experience. If you don't mind, please reach out to the hotel directly so we can learn more, so we know how we can improve moving forward.
10/10 Excellent
karen
Nov 11, 2023
karen
Stayed 1 night in Nov 2023
Response from Shannon on Dec 4, 2023
Thank you, Karen, for your feedback regarding your stay with us. I am happy to see that you had a great experience. We hope to see you again on your next visit to Nashville!
This was in a great place situated in downtown. It was easy to locate and conveniently located near the airport. The hotel was clean, nicely decorated and the restaurant served delicious food.
Tami
Stayed 1 night in Oct 2023
Response from Shannon on Nov 11, 2023
Thank you, Tami, for your feedback regarding your stay with us. I am happy to hear that it was a good one! We look forward to welcoming you back on your next visit to Nashville!
10/10 Excellent
nancy
Nov 6, 2023
nancy
Stayed 1 night in Nov 2023
Response from Shannon on Dec 4, 2023
Thank you, Nancy, for your feedback regarding your stay with us. I am happy to see that you had a great experience. We hope to see you again on your next visit to Nashville!
8/10 Good
Thomas, Burlingame
Nov 6, 2023
Thomas
Stayed 3 nights in Nov 2023
Response from Shannon on Dec 4, 2023
Thank you, Thomas, for your feedback regarding your stay with us. I am happy to see that you had a good experience with us. We hope to see you again on your next visit to Nashville!
Thank you for taking the time to rate your experience at our hotel. I am happy to see that it was a good one, and we will continue to work to create even better experiences in the future.
4/10 Poor
Nicole, Oakland
Sep 18, 2023
Disliked: Property conditions & facilities
Room is very outdated! Smells very musty and no vent in the bathroom. Could use a DEEP clean!
Nicole
Stayed 1 night in Sep 2023
Response from Shannon on Sep 20, 2023
Thank you for your feedback regarding your stay with us. I am sorry to hear of the condition of your room. Our team will be sure to address the issues you faced to ensure better experiences in the future.
It was clean, friendly and a 10 minute walk from everything.
Angela
Stayed 3 nights in Sep 2023
Response from Shannon on Sep 20, 2023
I am happy to hear that you had a good stay at our hotel. We look forward to welcoming you back on your next visit to Nashville!
6/10 Okay
Latonia
Sep 15, 2023
Latonia
Stayed 1 night in Sep 2023
Response from Shannon on Sep 17, 2023
Thank you for your feedback regarding your stay with us. Please let us know if there is anything specific we could have done to make the stay better as we are always seeking to elevate guest experiences.
2/10 Terrible
Aleshia
Sep 15, 2023
Aleshia
Stayed 1 night in Sep 2023
Response from Shannon on Oct 6, 2023
Hello Aleshia, I am sorry to hear that you did not have a good experience at our hotel. Please let us know what led to this as we are always seeking way to improve guest experiences.
Thank you for taking the time to fill out the survey regarding your stay with us. Please let us know if there is anything we could have done to make the stay better as we are always seeking to elevate guest experiences.
Hello Katie, I am happy to hear you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!
2/10 Terrible
Kaitlin Jones
Sep 8, 2023
Kaitlin Jones
Stayed 1 night in Sep 2023
Response from Shannon on Sep 30, 2023
Thank you for taking the time to rate your experience at our hotel. We are always looking for ways to improve guest experiences, so please let us know if there is anything we could have done to make this a better one for you.
4/10 Poor
Michelle
Business traveler, Traveled with partner
Sep 6, 2023
Disliked: Property conditions & facilities
This is the third time I stay here, all three times in different rooms, bathroom door was broken
Cmon guys… I’d like to take a sh*t without having a gap in the door. Laying peekaPoo… literally
Michelle
Stayed 2 nights in Aug 2023
Response from Shannon on Sep 7, 2023
I am sorry to hear of the issues you have faced with the bathroom doors on this stay was well as previous stays with us. I will alert the engineering team to do a check on the rooms. If ever you have a maintenance issue while on property, please reach out to us so we can resolve during your stay to ensure it is a comfortable one.