Exterior

Reviews of DoubleTree by Hilton Hotel Nashville Downtown

4 out of 5
DoubleTree by Hilton Hotel Nashville Downtown
315 4th Avenue N, Nashville, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 77 out of 165 reviews" "
Rating 8 - Good. 40 out of 165 reviews" "
Rating 6 - Okay. 22 out of 165 reviews" "
Rating 4 - Poor. 15 out of 165 reviews" "
Rating 2 - Terrible. 11 out of 165 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walking distance to attractions and dining. I would stay here again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Brittlei

Stayed 1 night in Feb 2024
Response from Shannon on Mar 24, 2024
Hello Brittlei! Thank you for choosing the DoubleTree during your time in Nashville! We hope to see you again next time you visit Music City!

10/10 Excellent

Susan

Stayed 4 nights in Feb 2024
Response from Shannon on Mar 24, 2024
Hello Susan! Thank you for staying with us during your time in Music City! I am happy to see you enjoyed your stay. We hope to see you again!

10/10 Excellent

tisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice, 🍪 were delicious 😋 close to the venue for our concert. Staff was nice. No complaints. Would stay again.
Stayed 2 nights in Feb 2024
Response from Hassaan on Feb 29, 2024
I am glad that you enjoyed your stay with us in Nashville! Your comments will aid us in further motivating our staff to deliver exceptional service!

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Guys at Valet parking went above and beyond. The gentleman that check me in had no personality, was not friendly and I went out of my way to try and get him to smile. I wasted my time.
Stayed 1 night in Feb 2024
Response from Hassaan on Feb 29, 2024
I am very sorry that your check in experience was not in accordance with our standards. We will investigate and address this comment with the staff member who checked you in.

8/10 Good

NIKKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shannon on Mar 4, 2024
Thank you, Nikki, for taking the time to rate your stay with us. We are always seeking ways to improve guest experiences, so we will work hard to ensure your next visit with us goes from a 4 to 5!

8/10 Good

Leigh Ann

Liked: Staff & service, property conditions & facilities
The room was very inconsistent temperature wise. The tv remote didn’t work.
Stayed 1 night in Feb 2024
Response from Hassaan on Feb 29, 2024
I am sorry your room temperature was inconsistent and the tv remote didn't work. We will have our engineering team address these issues in the room you stayed in.

6/10 Okay

Ashley

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Shannon on Feb 15, 2024
Thank you for your feedback regarding your stay with us. We hope to see you on your next visit to Nashville.

10/10 Excellent

Scott, Cherryville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location away from the noise. Easy walk for those in shape not if you are older and have a hard time walking.
Stayed 6 nights in Jan 2024
Response from Shannon on Mar 6, 2024
Hello Scott! Thank you for sharing about your time with us. I agree - one of my favorite things about our location is that it's close enough to walk to so many great places but far enough away that you don't hear the noise when it's time to rest. We hope to see you again on your next visit to Nashville!

6/10 Okay

Dwight

Business traveler, Traveled with partner
Liked: Staff & service
Felt the cost of stay did not match accommodations. Small rooms small bathroom. General areas were average.
Stayed 2 nights in Jan 2024
Response from Hassaan on Feb 5, 2024
Thank you for your review. We learn from your review and will do our best to improve our guest experience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hassaan on Feb 5, 2024
Thank you for an amazing review!

4/10 Poor

Kristi

Traveled with group
We had 2 rooms booked. One room was very musty smelling and had paint chipping off the ceiling. Window sills had black under the paint you could see (appeared to be mold?). Also, we were not informed we needed to request towels or housekeeping but we found out at 12pm when we returned to our messy room from earlier in the day. Just very disappointing and not Hilton standards.
Stayed 2 nights in Jan 2024
Response from Shannon on Jan 8, 2024
Thank you, Krisit, for your feedback regarding your stay with us. I am sorry to hear of the issues you faced. I will look into your reservation and locate the rooms you were in to ensure the condition issues are addressed. We hope you will consider staying with us again on your next visit to Nashville.

10/10 Excellent

Lisa Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and staff were polite and friendly.
Stayed 3 nights in Jan 2024
Response from Shannon on Jan 8, 2024
Thank you, Lisa, for sharing about your experience at our hotel. I'm happy to see that it was a good one! We hope to see you again on your next visit to Nashville!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Theresa Doubletree Nashville on Jan 4, 2024
Thank you Richard for your 5 out of 5 Review and we hope to see you again soon!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Theresa Doubletree Nashville on Jan 4, 2024
Thank you Kristen for your 5 out of 5 review and we hope your travels bring you this way again soon!

8/10 Good

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, well maintained, conveniently located BUT very pricey, especially considering that rooms are only cleaned IF the guest requests - otherwise, beds are not changed and room is not cleaned daily. Likewise, the price of valet parking ($55/day) was way too high.
Stayed 2 nights in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Rodney, for your feedback regarding your stay with us. This will help as we seek to continue to elevate guest experience at our hotel. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Abby

Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Abby, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!

10/10 Excellent

Jennie, Amory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Jennie, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Andrew, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!

10/10 Excellent

edward

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon on Dec 25, 2023
Thank you, Edward, for your feedback regarding your stay with us. I am happy to hear you had a great experience! We hope to see you again on your next visit to Nashville!

10/10 Excellent

Gregory Culbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Shannon on Dec 17, 2023
Hello Mr. Culbert. I am happy to see that you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!

10/10 Excellent

thomas

Stayed 1 night in Dec 2023
Response from Shannon on Jan 8, 2024
Thank you, Thomas, for sharing about your experience at our hotel. I'm happy to see that it was a good one! We hope to see you again on your next visit to Nashville!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shannon on Dec 17, 2023
I am happy to see that you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Edward, Houston

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shannon on Dec 17, 2023
Hello Edward. I am happy to see that you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Randy

Stayed 3 nights in Dec 2023
Response from Shannon on Dec 14, 2023
Thank you, Randy, for taking the time to rate your experience with us. I am happy to see that it was a good one. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Kenji

Stayed 1 night in Dec 2023
Response from Shannon on Dec 31, 2023
Thank you, Kenji, for your feedback regarding your stay with us. We are happy to hear you had a great experience. We look forward to seeing you on your next visit to Nashville!

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything i needed was provided......location was perfect....booking was easy through EXPEDIA would stay at this property again
Stayed 2 nights in Dec 2023
Response from Shannon on Dec 10, 2023
Thank you for your feedback regarding your stay with us. I am happy to see you had a great experience. We hope to see you again on your next visit to Nashville!

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It seemed a little old but clean enough. Didn't like getting a wheelchair capacity room and shower. Didn't like being adjacent to the cleaning staff elevator. Very noisy early am and late night. Didn't like that parking was so very expensive per night at $55.00 instead of the usual $30 - $39 per night at most places. Didn't like the breakfast was so expensive. Location is really good. Cookies are really good. Elevators were very quick.
Stayed 2 nights in Nov 2023
Response from Shannon on Dec 10, 2023
Thank you for your feedback regarding your stay with us. Your comments will help as we are always seeking ways to create great experiences for our guests.

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean!
Stayed 4 nights in Nov 2023
Response from Shannon on Dec 9, 2023
Thank you for sharing about your experience with us. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shannon on Dec 9, 2023
Thank you for your feedback regarding your stay. We are happy to see that it was a great one. We look forward to welcoming you back on your next visit to Nashville!

10/10 Excellent

Cleo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shannon on Nov 26, 2023
Thank you for your feedback regarding your stay with us. I'm happy to see you had a great experience at our hotel. We look forward to seeing you on your next visit to Nashville!

8/10 Good

Douglas Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk, restaurant and valet staff were excellent. Very helpful, courteous and accommodating. Rooms a little old school as far as lay-out. Bathroom a little tight but room nice size. Ordered in one night, the pizza and cheeseburger delivered to the room were excellent. Location perfect. Not too close to Broadway (thankfully) but centrally located to many other attractions. Used a car service and arrived at most places in 10 minutes or less from hotel. Many others within walking distance. Would stay again.
Stayed 4 nights in Nov 2023
Response from Shannon on Nov 26, 2023
Thank you for your feedback regarding your stay with us. We look forward to seeing you on your next visit to Nashville!

2/10 Terrible

Brooke

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We paid for a king room that was extremely small. You could barely walk around the bed. The smallest king room I have ever stayed in. Floor was not clean. Room service was fast. TV not a smart TV and was very outdated. Valet was AWFUL! We wanted an hour at 8am both my husband and I were late for our obligations. I will not be staying here again. We have stayed many places in Nashville and much better service! Never have I ever waited that long for my car with the price we paid.
Stayed 1 night in Nov 2023
Response from Hassaan on Nov 17, 2023
Hello,I am very sorry to hear that you had a bad experience during your stay at our hotel. We ae continually invested in improving our guest experience and your comments will help us to create the necessary changes to improve the issues you experienced during your stay.

2/10 Terrible

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Shannon on Nov 14, 2023
Hello.. I am sorry to see that you had a negative experience at our hotel. We are always seeking ways to improve guest experience. If you don't mind, please reach out to the hotel directly so we can learn more, so we know how we can improve moving forward.

10/10 Excellent

karen

Stayed 1 night in Nov 2023
Response from Shannon on Dec 4, 2023
Thank you, Karen, for your feedback regarding your stay with us. I am happy to see that you had a great experience. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Tami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was in a great place situated in downtown. It was easy to locate and conveniently located near the airport. The hotel was clean, nicely decorated and the restaurant served delicious food.
Stayed 1 night in Oct 2023
Response from Shannon on Nov 11, 2023
Thank you, Tami, for your feedback regarding your stay with us. I am happy to hear that it was a good one! We look forward to welcoming you back on your next visit to Nashville!

10/10 Excellent

nancy

Stayed 1 night in Nov 2023
Response from Shannon on Dec 4, 2023
Thank you, Nancy, for your feedback regarding your stay with us. I am happy to see that you had a great experience. We hope to see you again on your next visit to Nashville!

8/10 Good

Thomas, Burlingame

Stayed 3 nights in Nov 2023
Response from Shannon on Dec 4, 2023
Thank you, Thomas, for your feedback regarding your stay with us. I am happy to see that you had a good experience with us. We hope to see you again on your next visit to Nashville!

10/10 Excellent

Robert A.

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Will definitely go back
Stayed 2 nights in Nov 2023
Response from Shannon on Nov 11, 2023
Hello Robert! I am happy to hear that you had a great stay with us. We look forward to welcoming you back on your next visit to Nashville!

8/10 Good

Richard

Stayed 4 nights in Oct 2023
Response from Shannon on Nov 26, 2023
Thank you for your feedback regarding your stay with us. We look forward to seeing you on your next visit to Nashville!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shannon on Sep 30, 2023
Thank you for taking the time to rate your experience at our hotel. I am happy to see that it was a good one, and we will continue to work to create even better experiences in the future.

4/10 Poor

Nicole, Oakland

Disliked: Property conditions & facilities
Room is very outdated! Smells very musty and no vent in the bathroom. Could use a DEEP clean!
Stayed 1 night in Sep 2023
Response from Shannon on Sep 20, 2023
Thank you for your feedback regarding your stay with us. I am sorry to hear of the condition of your room. Our team will be sure to address the issues you faced to ensure better experiences in the future.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, friendly and a 10 minute walk from everything.
Stayed 3 nights in Sep 2023
Response from Shannon on Sep 20, 2023
I am happy to hear that you had a good stay at our hotel. We look forward to welcoming you back on your next visit to Nashville!

6/10 Okay

Latonia

Stayed 1 night in Sep 2023
Response from Shannon on Sep 17, 2023
Thank you for your feedback regarding your stay with us. Please let us know if there is anything specific we could have done to make the stay better as we are always seeking to elevate guest experiences.

2/10 Terrible

Aleshia

Stayed 1 night in Sep 2023
Response from Shannon on Oct 6, 2023
Hello Aleshia, I am sorry to hear that you did not have a good experience at our hotel. Please let us know what led to this as we are always seeking way to improve guest experiences.

4/10 Poor

Zach

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shannon on Sep 17, 2023
Thank you for taking the time to fill out the survey regarding your stay with us. Please let us know if there is anything we could have done to make the stay better as we are always seeking to elevate guest experiences.

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Shannon on Sep 14, 2023
Hello Katie, I am happy to hear you had a great experience at our hotel. We hope to see you again on your next visit to Nashville!

2/10 Terrible

Kaitlin Jones

Stayed 1 night in Sep 2023
Response from Shannon on Sep 30, 2023
Thank you for taking the time to rate your experience at our hotel. We are always looking for ways to improve guest experiences, so please let us know if there is anything we could have done to make this a better one for you.

4/10 Poor

Michelle

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
This is the third time I stay here, all three times in different rooms, bathroom door was broken Cmon guys… I’d like to take a sh*t without having a gap in the door. Laying peekaPoo… literally
Stayed 2 nights in Aug 2023
Response from Shannon on Sep 7, 2023
I am sorry to hear of the issues you have faced with the bathroom doors on this stay was well as previous stays with us. I will alert the engineering team to do a check on the rooms. If ever you have a maintenance issue while on property, please reach out to us so we can resolve during your stay to ensure it is a comfortable one.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in downtown
Wonderful service and location. Starbucks I’m lobby and nice bar area for a drink
Stayed 1 night in Sep 2023
Response from Shannon on Sep 6, 2023
Hello Kathy, I am happy to see that you had a great experience at our hotel. We look forward to welcoming you back on your next visit to Nashville!