I loved the layout of the room itself and the front desk staff were great on check in. Pros: My mom forgot her toothbrush and I was able to get her a replacement for free-and it was not one of those cheap ones some hotels give you. The bartender was very nice and other staff we ran into were all great the night of check in. The shower water pressure was great and the room was very clean. Cons: it was very dark in the room, better lighting is needed. The tub was extremely slippery and my 73 year old mom almost fell while showering. The bedcomfort was so-so. On checkout, there were literally 3 luggage carts available for all the guests checking out and all were taken. We had a timeline and so couldn't wait more than ten minutes. I ended up having to hand carry a ton of luggage down to the front to check out. Then when I went to the desk to turn my keys in and stood there for over a minute, no one else in front of me, waiting for the staff to continue a conversation that had nothing to do with business. Then the woman behind the desk finally acknowledged I was standing there to say, it'll be a minute ma'am. Without making eye contact or giving me the chance to say a word. These last two things ruined my whole perception of the hotel.