Great if you love the smell of pot
Posted Jun 2, 2016 on Hotels
Upon arrival to the room, it reeked overwhelmingly of marijuana. We went down and asked at reception if there was another room available. There wasn't and the receptionist gave us some air freshener spray to try. I'm pretty sure the people in the room next door were smoking weed at the time, because even our attempts to air out the room did not help the smell at all. There was no way we could have slept if we'd stayed there, so we called around until we had found a room in another hotel. The night employee (night, May 27) was sympathetic, but was unable to find us another room or help us get a refund. She told us to come back by the next day and talk to "Nick" the manager for a refund. We made an extra trip back to the hotel the next morning to talk to him, and he was unbelievably unhelpful. He told us that it had already been refunded (total lie) and that they were not obligated to give us a refund anyway because we chose to leave after checking in. So we called hotels.com, and they negotiated with Nick for a bit and I think he was obstinate with them as well, because hotels.com came back to me and essentially said that they couldn't get anywhere with him so they would just give me a "one time exception" refund from their end. Yay for hotels.com for characteristically great customer service. Boo for econolodge Nashville airport for nonexistent customer service, for lying to your customers, and for hiring people who can't communicate with customers.
Comment from Hotel Management
Jun 26, 2016 by Econolodge, Hotel Management
Thank you for your Business and your time,We are very sorry, we will make sure your next stay be awesome, see you soon.