Hotel from a Horror Movie
Posted Feb 23, 2017
Although the staff at Extended Stay America Nashville - Airport was courteous and pleasing, the experience inside the room was not. The first room I was assigned was supposedly a non-smoking room. I had to sign a waiver stating I would not smoke in the room. However, entering the room, the smell of smoke was overpowering. The bed was made with a dingy white comforter and what appeared to be a blood stain near the edge of the comforter. The bed itself had a sizable dip in the middle of the mattress indicting that it was well worm. After calling the front office to request a new room, the staff was quick to oblige and even came to my room to offer me new keys to an adjacent room. The second room was not much better than the first. Although the second room did not smell of smoke, it did, however, smell strongly of burnt sausage. The bed covering was the same dingy white, minus the blood stain. The lighting was poor. The overall experience was so displeasing that I stayed only long enough to change out of my work clothes. I left less than an hour after arriving and made plans to stay somewhere else.
I am not very particular about my hotel rooms. I only require cleanliness and safety in any room that I stay in. Extended Stay America Nashville - Airport, did not meet either of those requirements.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us.