Exterior

Reviews of Extended Stay America Suites Nashville Brentwood South

2.5 out of 5

Reviews

5.4
Rating 10 - Excellent. 99 out of 1003 reviews" "
Rating 8 - Good. 184 out of 1003 reviews" "
Rating 6 - Okay. 232 out of 1003 reviews" "
Rating 4 - Poor. 224 out of 1003 reviews" "
Rating 2 - Terrible. 264 out of 1003 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Jena

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced, sparse, and a smell.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Dear Jena, Thank you for sharing your review. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

8/10 Good

FiOntay

Stayed 4 nights in Mar 2024

2/10 Terrible

Richard

Stayed 2 nights in Dec 2023

4/10 Poor

Deron

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not impressed
Beds were absolutely AWEFUL. Very old rooms. There was nothing in the kitchen, I guess you have to ask for pots, pans, utensils, soap???? We got in late so it was not worth the trouble. Walls have nothing to insulate sound so expect to hear every door slam from neighbors and tv and talking from rooms next to you. Listing showed free breakfast, which was one reason we booked there… turns out it was packaged muffins and instant oatmeal, That’s it. If you want real food for breakfast go elsewhere. I barely slept and wish I’d paid more for a place with a mattress that’s not an antique.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Dear Deron, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
Batteries dead in remote OR television on the blink. To late in evening to troubleshoot. Drain in shower had to be kept open with wash cloth wouldn’t drain properly. Obviously there had been pet of some sort in the room prior to my visit.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Michael, Thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

4/10 Poor

Kevin

I did not stay because no mattress pad or cover was on the bed. Since Expedia has a no refund policy, I also lost my money. Very disappointing.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 19, 2023
Dear Kevin, We are truly sorry to hear about your disappointment and the inconvenience you faced. Your feedback is valuable, and we will address the issue with our team to ensure that proper bedding is provided for future guests. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We hope you will consider staying with us in the future as we continuously work to improve our services. Thank you for sharing your concerns with us.Sincerely,Hotel Management

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Sherri

Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled, next door was loud. I had to call front desk 3 times
Stayed 2 nights in Aug 2023
Response from Hotel Management on Sep 2, 2023
Dear Sherri, Thank you for choosing us for your recent visit. We sincerely apologize for the cleanliness and noise concerns during your stay and their impact on your comfort. We regret if we did not address them promptly. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the city, so we may have the opportunity to better your experience. Sincerely,Hotel Management

4/10 Poor

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Randy

Traveled with partner
Liked: Staff & service
W
Stayed 1 night in Jul 2023

2/10 Terrible

Sara

Stayed 1 night in Jul 2023

6/10 Okay

Tremayne L

Liked: Cleanliness, staff & service, property conditions & facilities
It was a functional room with a large refrigerator and 2 burner stove. For the price it didn’t disappoint.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 29, 2023
Dear Tremayne, Thank you for your feedback. We appreciate you taking the time to write a review about your stay with us. It's great to hear you enjoyed your comfortable suite with a fully equipped kitchen. Our team works hard to ensure our guests have a comfortable and memorable stay with us; therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We hope to see you again soon!Sincerely,Hotel Management

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the room was very clean! Thank you!
Stayed 5 nights in Jun 2023
Response from Hotel Management on Jun 28, 2023
Dear Aimee, Thank you for sharing your excellent experience with us at Extended Stay America. It is always great to read how pleased our guests are with their accommodations. We strive to provide comfortable bedding, clean and quiet rooms, along with many valued amenities. Our housekeeping team is passionate about what they do, and we will enjoy sharing your feedback with them. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management

2/10 Terrible

Mary

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were in a hurry and I forgot to check reviews! Place looked nice from the outside but inside the room it was dark tones and wall lamp didnt work. Worst of all all drains were clogged. I dont see how housekeepers couldve cleaned the tub or sink. No hair dryer in room. We wouldve left had it been so late. Staff was nice, brought Drano 10pm but we didnt want to step in shower that obviously had not been cleaned. Always check reviews!
Stayed 1 night in May 2023
Response from Hotel Management on Jun 3, 2023
Dear Mary, We appreciate you staying with us and providing your feedback. We are sorry to know your disappointment with your room's maintenance issues and cleanliness. We try to create a home away from the home atmosphere by maintaining clean and comfortable accommodations and providing the best service. Please accept our apologies that this was not what you experienced. We will address the concern appropriately, so no guests should share this again. We hope you will revisit us for the exceptional stay you deserve on this visit.Sincerely,Hotel Management

8/10 Good

aundra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Linda

Stayed 4 nights in May 2023

2/10 Terrible

Sarah, Englightown

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was one of the worst hotels that I have ever stayed in. I booked this hotel for a late check in and really early check out with my 12 year old post a concert in the area. This hotel was a one star, at best. The staff, I have to say, was very kind and helpful. It was the property that was actually scary. This property is not only outdated, but scary. Lighting in the parking lot is lacking. The lobby is not open 24/7. All of the doors face the outside vs walking into a building. It was in a sketchy area with nothing around. The sheets were clean, but the rest of the room, including the carpet was old and dirty. I wouldnt take my shoes off. This compared to a hotel in a scary horror movie. The cost of the room was over $200, which was absolutely egregious. It should have been $30. I did not sleep because I was scared to, especially with my son there. I considered leaving and sleeping in the rental car. The room had old lighting. The sink did not drain. This is like a hotel that you go to for 1 hour and leave. Do not go here. Especially with a family.
Stayed 1 night in May 2023
Response from Hotel Management on May 9, 2023
Dear Sarah, Thank you for choosing our hotel on your recent visit to the area. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We take your feedback seriously and will review the areas you mentioned. Thank you again for your feedback.Sincerely,Hotel Management

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities
Mold in the bathroom. Burnt out light bulb. No safety handle in the tub. Hot water was scolding hot.
Stayed 2 nights in Apr 2023
Response from Hotel Management on May 6, 2023
Dear Thomas, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for the inconvenience caused. We have taken note of your comments and will ensure this is appropriately addressed. We look forward to your next visit.Sincerely,Hotel Management

2/10 Terrible

Eileen

Business traveler
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Dennis

Traveled with family
they didn't have my reservation. hotel was fully booked. had to sleep on the floor in family members room.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 25, 2023
Dear Dennis, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

6/10 Okay

Tiffany

Stayed 1 night in Mar 2023

6/10 Okay

Michael

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Alfred

Stayed 7 nights in Feb 2023

8/10 Good

Jean

Stayed 1 night in Mar 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and friendly staff
Stayed 7 nights in Feb 2023
Response from Hotel Management on Mar 20, 2023
Dear Alfred, It is always a pleasure to read our guests enjoyed their visit. Our goal is to provide seamless service and exceptional accommodations to every guest. Therefore, we are so happy our staff is the highlight of your stay, and we’ll be sure to share your compliments with the team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to welcome you back to Extended Stay America for another flawless stay.Sincerely,Hotel Management

4/10 Poor

Patricia

Stayed 3 nights in Nov 2022

2/10 Terrible

William

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No electronic keys available due to winter storm. We were OK with that as receptionist was very helpful. She was by herself as they were short staffed and she had to let us in the room. No shower curtain, had to get from lobby and put up myself and had to stand on edge of tub to do so. Not a good thing as I am 75 years old and short. Maid came in at 8:15 AM unannounced as we were getting dressed, just walked in. Stopper in sink would not release and had to pry up. Light on one night stand burned out bulb. Light on other night stand, plug was so loose light would flicker. Our first and last stay at Extended Stay America.
Response from Hotel Management on Jan 1, 2023
Dear William, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Terrible

mark j

Disliked: Cleanliness, amenities, property conditions & facilities
Door keys did not work
Response from Hotel Management on Jan 1, 2023
Dear mark, Thank you for staying with us and sharing your experience. We apologize for the issue with the door key. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret not being able to resolve this for you while you were still with us. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management

2/10 Terrible

Michele

Traveled with family
Disliked: Staff & service, property conditions & facilities
Don’t stay here!
Beds and bath were clean but everything else was pretty disgusting. Carpet was stained in multiple places and held down with duct tape near the kitchenette linoleum. Kitchen area was beyond well used and old. Bath was extremely outdated. We were a party of three. We had two sets of towels. I went to the lobby to ask for more. They had none. This motel was not booked to capacity! I was told I could bring my towels to the lobby, they would wash them and I could pick them up in an hour. What?!? The motel was doing concrete work. This was not disclosed ahead of time. So we had to deal with jackhammers at 8am and concrete pebbles blowing in under our door. We had multiple stink bugs in the room over the four nights. They provided almost nothing in the room - like a hairdryer. I asked if there was one I could borrow from the front desk. I was told nope! Not anymore because people were stealing them. This motel is in Brentwood! Don’t let that fool you! Almost forgot- “breakfast included” means coffee and a basket of granola bars and pre packed muffins. Do yourself a favor and stay somewhere else! If I didn’t have a full schedule for the three days that we were in Nashville, I would’ve found another place to stay.
Stayed 4 nights in Nov 2022
Response from Hotel Management on Nov 18, 2022
Dear Michele, we genuinely care about ensuring the comfort of all our guests, so we apologize for falling short of expectations. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We appreciate you sharing these details and are very grateful for your patience.Sincerely,Hotel Management

2/10 Terrible

Quinton

Stayed 2 nights in Oct 2022

2/10 Terrible

Iben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go
Rude service and awful rooms
Stayed 2 nights in Oct 2022
Response from Hotel Management on Oct 27, 2022
Dear Iben, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
No ice machine and no available hair dryer foe my wife.
Stayed 2 nights in Oct 2022
Response from Hotel Management on Oct 25, 2022
Dear Michael, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with full-size refrigerators, including ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, the hair dryer is available at the front desk on request and is complimentary. Thank you again for being our guest and for your feedback. Sincerely,Hotel Management

6/10 Okay

Christine

Stayed 1 night in Oct 2022

2/10 Terrible

Cristal

Stayed 1 night in Oct 2022

8/10 Good

Noah

Business traveler
Liked: Staff & service, amenities
One night traveling on business
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 10, 2022
Dear Noah, thank you for choosing Extended Stay America and posting your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

Charles

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk lady was super nice! Bldg was dated, dirty, and worn out!! Room had cockroaches and stink bugs in it!
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 4, 2022
Dear Charles, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for mentioning our front desk staff. We hope to welcome you soon for a flawless stay.Sincerely,Hotel Management

4/10 Poor

Laura

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022

6/10 Okay

Michelle

Traveled with family
We were very disappointed in our stay. Bathroom only had a partial roll of toilet paper lots of hair and dirt in the corners. Beds only had 3 pillows each . The room smelled of old cigarettes. I could smell it thru my cpap. I’ve never left a bad review on Expedia. I used all my points for this stay .
Stayed 1 night in Sep 2022
Response from Hotel Management on Oct 8, 2022
Dear Michelle, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no glasses,dishes, bed spread stained floor dirty no ice, worst place i have ever stayed in
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 29, 2022
Dear Daniel, We appreciate your review, and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. Also, we have noted your cleanliness concern. We have shared your comments with our team for improvement. We hope to welcome you back for a flawless stay.Sincerely,Hotel Management

4/10 Poor

William

Disliked: Property conditions & facilities
Flooded inside
Stayed 1 night in Aug 2022
Response from Hotel Management on Sep 6, 2022
Dear William, thank you for choosing our hotel and sharing your experience. We are sorry for this unfortunate incident, and we apologize for any inconvenience you may have experienced while here with us. We have shared your feedback with our maintenance team; they have already worked on it. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit. Thank you!Sincerely,Hotel Management

8/10 Good

Brett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While the physical condition of the property is run down - unfortunately even the refurbished rooms are unclean (dirty wood floors and bath ceiling), and plumbing issues in more than one room for which our party was moved twice, we did appreciate the wonderful effort made by many members of the team - Sammy, Joshua (AGM) and Andrea (GM) to make this right.
Stayed 4 nights in Aug 2022

4/10 Poor

Sam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Just locay
Stayed 1 night in Jul 2022
Response from Hotel Management on Aug 5, 2022
Dear Sam, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management

2/10 Terrible

Marion

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nast Room
Room was dirty, first that hits you when you walk in was the smell. Bathroom sink was backed up with standing water, dirt rubs or some variation of smeared on the bed cover/sheets. The fridge was nasty and microwave just needs to be replaced.. you can see pics ive added and see for yourself. Could not get another room, front dest said they were fully booked. Manager next day advised they would refund my 2nd night which im still waiting via pending process. Still was charged for the first night which i did stay due to no other hotels around had any vacancies, but would have been nice for them to refund 1st night to make this right.
Bed cover
2nd bed cover
Standing water bathroom sink
Microwave
Stayed 2 nights in Jul 2022

6/10 Okay

Debra

Business traveler
Liked: Cleanliness, staff & service
I could tell it was a bit older building. The tub looked dirty, but when I tried to clean, couldn't get stain out. Piece of wood loose from the wall in kitchen area.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 25, 2022
Dear Debra, we appreciate you being our guest and sharing your observations. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Also, our housekeeping staff takes great pride in their services, and we regret any oversight. We have discussed these concerns with our team to ensure these issues are not repeated. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management

8/10 Good

James

Stayed 2 nights in Jul 2022

8/10 Good

Jon

Stayed 2 nights in Jul 2022

6/10 Okay

Denise

Liked: Staff & service
Disliked: Cleanliness
Just needs upkeep with cleanliness overall. Says no smoking but cigarette butts on walkways, stairways. Parking lot needed picked up. Stains on carpets and in bathtub.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 25, 2022
Dear Denise, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Also, we are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

4/10 Poor

Andrea, Bothell

Disliked: Cleanliness, amenities, property conditions & facilities
Worst Extended stay ever been to. Grounds - stairs walkways dirty - cigarette butts everywhere. Kitchen had ZERO things to cook or eat with. WHAT'S the point of having it? Would not recommend
Stayed 2 nights in Jul 2022
Response from Hotel Management on Jul 23, 2022
Dear Andrea, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

4/10 Poor

Tina

Traveled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
I was expecting a nice hotel, with breakfast and an elevator to use if you get a room on a higher level than ground level. Well, I find the breakfast is nothing more than coffee and muffins or snack bars. Then I was given a room on the third floor and was told that we were in the building across from the lobby. I go to the building where I was told and found there was no elevator. It was just my daughter, her baby and myself. We had to carry the baby and a 49 pound suite case up three flights of stairs. We get up to the third floor and could not find the room number we were given. I call the front desk and they had told me wrong. Our room was in that building....and again on the third floor with no elevator. Needless to say I was very upset and didn't know if I could carry everything down three flights of stairs and then back up three more flights of stairs. The lady in the lobby knew I was upset because she had told me wrong. She did come and help us get everything down the stairs and back up the stairs in the other building.
Stayed 1 night in Jul 2022
Response from Hotel Management on Jul 20, 2022
Dear Tina, thank you for staying with us. We are sorry for not meeting your expectations and for the inconveniences you encountered. Your feedback about the breakfast choices is shared with our Brand Leaders to help make any future selection changes. Also, we understand the frustration and inconvenience caused due to the lack of elevator service. We will be happy to provide you with a first-floor room when making your reservation in the future, depending upon the availability. Thank you once more for your valuable comments; we hope you and your daughter will revisit so we can give you a more satisfying visit. Sincerely Hotel Management