Individually decorated, individually furnished, desk, laptop workspace

Reviews of Brentwood Studio Plus

2.5 out of 5
Brentwood Studio Plus
9025 Church St E, Brentwood, TN

Reviews

7.2

Good

Rating 10 - Excellent. 16 out of 50 reviews" "
Rating 8 - Good. 13 out of 50 reviews" "
Rating 6 - Okay. 10 out of 50 reviews" "
Rating 4 - Poor. 5 out of 50 reviews" "
Rating 2 - Terrible. 6 out of 50 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Tricia

Traveled with partner
Disliked: Amenities, property conditions & facilities
The older white man working at the desk when we checked in was on the rude side. He ignored us for about 4 min, looked annnoyed when I said we needed to check in, and then pawned us off on someone else. The room wasn’t dirty, but it didn’t feel super clean either. The hallways smelled horrible. The place was very outdated. The breakfast was coffee and tea, granola bars and packets of microwave oatmeal. This was fine for one night since we were literally only sleeping there. The price was right considering the price of other hotels, but still not worth what we paid considering the condition of the hotel.
Stayed 1 night in Apr 2024
Response from p on Apr 22, 2024
We understand your concerns and assure you that we're taking steps to address them. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

dahlteresa

Business traveler
Liked: Cleanliness
Disliked: Amenities
Property is in a very upscale area, so it’s safe and clean. But the building is pretty old and needs updating. It’s only 2- maybe 3 floors but no elevator. It’s a studio with kitchenette but had no dishes or silverware. The bed was very comfortable and shower was updated and nice. I asked for a late checkout but could only get an extension of 30 minutes. I decided to extend my stay and was told to book online, which I did. I took a long nap and was awakened about 2 hours later with management and housekeeping pounding on my door. They insisted that I show them my reso immediately or they would call the police. It was a very aggressive way to wake up. As I used the bathroom with 2 employees standing guard with my door unlatched, I looked for the reservation. I felt so pressured and attacked and unable to even use the bathroom peacefully, so I pleaded with them to be patient as I went through booking process. I assumed I didnt hit complete on site. My email didn’t have a reso so I quckly booked and told them through the door that I had completed it. They left to check their system when I realized It was under a different name to an email address I don’t typically use. Had I been given time to look, I could have explained and not purchased another night I didn’t need and couldn’t really afford. Since I had two reservations for the same night, they at least approved one transferred to a different date, although I had to call third party instead of simply putting a note in their
Stayed 1 night in Apr 2024
Response from p on Apr 22, 2024
Your feedback is crucial in helping us improve our service and ensure a more comfortable experience for all guests. Rest assured, we will address the issues you've raised with our staff and take immediate steps to prevent such situations from occurring in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

4/10 Poor

Margaret

Liked: Staff & service
Disliked: Cleanliness
It's close to the highway, if you're traveling and need a stop for one night. Other than that it's dirty and unpleasant. I don't know where the good reviews are coming from.
Stayed 1 night in Apr 2024
Response from p on Apr 19, 2024
We're truly sorry to hear about your disappointing experience. Maintaining cleanliness and providing a pleasant environment are top priorities for us, and we regret that we fell short during your stay. Your feedback is valuable, and we'll take immediate action to address any cleanliness issues to ensure a better experience for future.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and affordable. 15 minutes from Nashville. Full kitchen. Comfortable bed. The only odd thing was there were no garbage cans anywhere in the room. Not the bathroom or main space.
Stayed 2 nights in Apr 2024
Response from p on Apr 19, 2024
We're thrilled that you found our accommodations spacious, affordable, and conveniently located near Nashville. Providing a full kitchen and comfortable bed are just a couple of ways we strive to make your stay enjoyable. Thank you for bringing lack of garbage cane they put trash cane underneath the kitchen sink. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Sonexay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice, spacious place. Very quiet.
Stayed 4 nights in Feb 2024
Response from p on Apr 19, 2024
We're delighted to hear that you're enjoying the spaciousness and tranquility of your stay. Providing a comfortable and peaceful environment is our priority, and we're thrilled that you're having a positive experience.

10/10 Excellent

Meghan

Traveled with family
For the price, huge space, amazingly comfortable bed, and full kitchen, and nice bathroom, it is definitely worth it to not judge the hotel by the lobby. Would stay again!
Stayed 1 night in Apr 2024
Response from p on Apr 18, 2024
Thank you for your positive feedback! We're thrilled you enjoyed the spaciousness, comfort, and amenities of your room. We appreciate your feedback and looking forward to welcoming you back for another enjoyable stay!

6/10 Okay

Antony, Kingwood

Business traveler
Disliked: Staff & service, amenities
Not keen on this property. Room unfortunately had lingering odor of someone having just gone to the bathroom. Dark in halls. Bed comfortable and clean linens, and TV worked as did shower. No front desk service. Price only redeeming feature. Not for families or vacation stay.
Stayed 2 nights in Apr 2024
Response from p on Apr 18, 2024
Thank you for your feedback.We'll strive to improve for a better experience next time.

8/10 Good

dahlteresa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from p on Apr 18, 2024
Thank you for your rating, we truly appreciate it!

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had no issues. We were happy.
Stayed 2 nights in Apr 2024
Response from p on Apr 15, 2024
Your feedback is valuable Thank you.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from p on Apr 15, 2024
Thank you for your rating!

6/10 Okay

Nongnuch, Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included basically variety flavored package of oatmeal and hot water to put in the to go cup
Stayed 1 night in Apr 2024
Response from p on Apr 10, 2024
We'll review our options to ensure a more diverse and satisfying selection for our guests in the future. We appreciate your input.

8/10 Good

Adina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff is not the most friendly, not the greatest when you first come in but the room itself is nice, also great location.
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
We appreciate your feedback. We'll strive to enhance our staff's friendliness and first impressions. Thank you for acknowledging the quality of our rooms and our prime location.

10/10 Excellent

Callie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
Thank you for your fantastic rating! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon for another excellent stay.

8/10 Good

J

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from p on Apr 8, 2024
appreciate your feedback.

4/10 Poor

Christopher

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not worth what I paid for the room. Confusing to get to and from my room to the lobby. Very noisy while trying to get to sleep. Sounded like someone was running on the floor above ours constantly. Check in guy was not friendly. Was threatened to pay a fee if we smoked in the building, we don’t. Immediately walking into the main hall off the lobby it smelled like someone was smoking weed every time I passed it.
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you raised to ensure a more pleasant experience for future guests.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from priya on Apr 1, 2024
Thank you for your kind words! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon for another memorable experience.

10/10 Excellent

Poonam

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from p on Apr 1, 2024
Thank you for your feedback.

6/10 Okay

John, Kalamazoo

No ice machines, no cups, kitchen but not utensils or dishware, smoke detector chirped intermittently … ok stay … supposed to be a “grab and go” breakfast but only coffee
Stayed 1 night in Mar 2024
Response from p on Mar 26, 2024
Your feedback is valuable, and we'll work to address these issues for a better experience.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dump
Stayed 1 night in Mar 2024
Response from p on Mar 26, 2024
We appreciate your feedback and will use it to make improvements.

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from p on Mar 24, 2024
Thank you for your feedback

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, and great surrounding area
Stayed 1 night in Mar 2024
Response from p on Mar 22, 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our clean and friendly environment, as well as the beautiful surroundings. We look forward to welcoming you back soon!

8/10 Good

Felix violin

Stayed 2 nights in Mar 2024
Response from p on Apr 10, 2024
Thank you for your rating.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed was there .
Stayed 1 night in Mar 2024
Response from p on Mar 21, 2024
Thank you for your kind words! We're thrilled to hear that you found everything you needed. We look forward to welcoming you again!

6/10 Okay

Sherri, Covington

Traveled with pets, Traveled with family
Nothing. Make copies of everyone staying in the rooms driver’s license. Old. Night staff not very friendly. Didn’t do breakfast since it was only like packs to make oatmeal. Did not use kitchen just didn’t feel clean enough. Microwave not work in one of our rooms. Bathroom had trash around commode base.
Stayed 2 nights in Mar 2024
Response from p on Mar 17, 2024
Thank for your feedback we checked microwave its working completely fine.

8/10 Good

Jamie

Traveled with group
Average low grade hotel.
Stayed 1 night in Mar 2024
Response from p on Mar 17, 2024
Thank you for your feedback.

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from p on Apr 4, 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable . Convenient .
Stayed 2 nights in Mar 2024
Response from p on Mar 13, 2024
Thank you for your kind feedback! We're thrilled to hear that you found our services both nice and affordable. Convenience is key for us, and we're delighted to have met your expectations. We look forward to serving you again soon!

2/10 Terrible

Darnnelle

Liked: Cleanliness
Disliked: Staff & service
Front desk person was prejudice. He was argumentative and very hostile when I asked questions.
Stayed 1 night in Mar 2024
Response from p on Mar 13, 2024
I'm truly sorry for your experience. Your comfort is our priority, and we value your feedback. Rest assured, we'll address this matter promptly to ensure every guest feels welcomed and respected.

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness
Nice place, check-in took 30 mins because it’s an extended stay facility so they needed identification and information from all 6 people in our party. Took forever to get entered into the computer. We were only staying one night.
Stayed 1 night in Feb 2024
Response from p on Mar 8, 2024
Sorry to hear about the delay at check-in. Hopefully, the rest of your stay goes smoothly and you're able to enjoy your time. Hope to see you soon in future!

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and quiet and clean. The eyes on the stove were a bit worn out but other than that everything was great .
Stayed 2 nights in Feb 2024
Response from pri on Feb 27, 2024
"Thank you for your feedback! We're delighted to hear that you found the room spacious, quiet, and clean those are qualities we strive to maintain for all our guests. We apologize for any inconvenience caused by the worn-out stove eyes; we'll make sure to address that promptly to ensure future guests have a flawless experience. Your satisfaction is our priority, and we appreciate your understanding. If there's anything else we can do to enhance your stay or if you require any assistance during your time with us, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay. Once again, thank you for choosing our establishment, and we hope you have a wonderful time here. We look forward to serving you again in the future!"

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok - cheap.
Stayed 1 night in Feb 2024
Response from p on Mar 4, 2024
Thank you for staying with us. and good review hope to see you soon in future.

2/10 Terrible

Nathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in some questionable hotels in my day but none compared to Brentwood studio plus. No trash can, no working shower, and smelled awful. Highly recommend staying as far away as possible. Almost forgot about the bugs in the bed and around the room
Stayed 3 nights in Feb 2024
Response from pri on Feb 20, 2024
thank you for staying with us. thank you for letting us know about all this we will be sure to work on this and sort this out as soon as possible.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Although this is an an older motel, everything is clean, quiet, and the rooms are especially spacious, more rhan the more modern hotels, without upgrading.
Stayed 1 night in Feb 2024
Response from pri on Feb 20, 2024
thank you, I really appreciate it. i really appreciate you taking the time to express that. hope to see you in future.

10/10 Excellent

GIANLUCA

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Apr 2024
Response from p on Apr 8, 2024
Thank you for taking the time to provide feedback.

8/10 Good

Lisy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dice que incluye desayuno y solo dan cafe y avena mejor no deberian de ofrecer algo que no dan
Stayed 1 night in Mar 2024
Response from p on Mar 17, 2024
we served breakfast only to go.