Ratings based on 382 Verified Reviews

2.7 out of 5
34% of guests recommend
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 19, 2017
No TV remote. No soap. Warm refrigerator. No parking, had to park quite a distance away. Poorly marked rooms. Had to get out of the car to get close enough to see the numbers.
Comment from Hotel Management
Jan 24, 2017 by Manager, Hotel Management
Your review recently caught our attention. It is disappointing to read you did not receive convenience during your stay and that you were missing some of the basic amenities in your room. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
1 out of 5
by A verified traveler

Nashville Visit

Posted Jan 9, 2017
Pros: Location
Cons: Cleanliness, smell and physical condition of the room. There was no weather stripping around the door. Had to use the bedspread to keep the cold out
I thought this would be a relatively safe property since I'm very familiar with the Nashville/Brentwood/Franklin Tennessee area, but this property was disgusting. The place smelled of smoke, the floors were dirty and there was trash everywhere. I am very disappointed that I used Expedia on this trip. I feel let down.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was okit

Posted Dec 27, 2016
It was an ok stay was mostly out. It was nice an quite ever night. No apparent problems.
Comment from Hotel Management
Jan 3, 2017 by GM, Hotel Management
I appreciate you bringing your experience to our attention. In response to your feedback, I am actively working with staff to improve our guest experience. I am grateful for the feedback you provided so we are able to continually improve our hotel.
2 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
I appreciate you bringing your experience to our attention. In response to your feedback, I am actively working with staff to improve our guest experience. I am grateful for the feedback you provided so we are able to continually improve our hotel.
2 out of 5
by A verified traveler

Dont expect much ... but it serves the basics well

Posted Nov 16, 2016 on Hotels
We've stayed here in the past and basically knew what to expect. Just some of the usual small issues - no pillo cases or was clothes. Toilet had to be plunged. Dont forget to bring your own pillows. We didn't use the heat because no one else had yet and the heating element smelled bad. But the room served its purpose for the price.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
I appreciate you bringing your experience to our attention. In response to your feedback, I am actively working with staff to improve our guest experience. I am grateful for the feedback you provided so we are able to continually improve our hotel.
3 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Room was not very clean. Used wash cloth hanging up in the shower.
3 out of 5
by A verified traveler

Very frugal hotel

Posted Nov 8, 2016 on Hotels
The location wasn't far from the event we needed to attend. The hotel was extremely frugal. we were told no housekeeping because we were only there 2 nights. We had 4 towels for 3 people, no wash cloths, hair dryer, nothing for the kitchenette, no coffee maker, disposable cups. There weren't even hangers in the closet. If we wanted to exchange towels we could bring them to the front desk. Breakfast was prepackaged muffins. Not at all what we expected. It was clean enough and quiet, but probably wouldn't stay again.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
I appreciate you bringing your experience to our attention. In response to your feedback, I am actively working with staff to improve our guest experience. I am grateful for the feedback you provided so we are able to continually improve our hotel.
2 out of 5
by A verified traveler

Nasty hotel

Posted Nov 5, 2016 on Hotels
My room was dirty and switched rooms and it was dirty also.
2 out of 5
by A verified traveler

Would never stay there again. Run down condition

Posted Oct 31, 2016 on Hotels
The good things were the working refrigerator and microwave.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2016 on Hotels