Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free rollaway beds, free WiFi

Reviews of Extended Stay America Suites Nashville Franklin Cool Springs

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 155 out of 959 reviews" "
Rating 8 - Good. 219 out of 959 reviews" "
Rating 6 - Okay. 167 out of 959 reviews" "
Rating 4 - Poor. 177 out of 959 reviews" "
Rating 2 - Terrible. 241 out of 959 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Stayed 6 nights in Dec 2023

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Luis

Liked: Staff & service
It was right of the freeway. Kinda of hard to get to because it is hidden.
Stayed 1 night in Oct 2023

6/10 Okay

patrick

Disliked: Cleanliness, property conditions & facilities
too much for too little and people need to pick up
outside trash everywhere-bottle caps all over-room phone was not working-i had to go to the front desk to pick up my kitchen utensils (they didnt have pots and pans for cooking), i was not offered any discount off my price for the extra work of myself doing what i was paying for. i chose this place specifically because of the in room kitchen.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear Patrick, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. Sincerely,Hotel Management

2/10 Terrible

Toe Wai, Gadsden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and run down rooms, toilet won’t flush properly, the fridge provided is rusty
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Dear Toe Wai, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 Poor

Rebecca

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
For $100.00 + not worth the money I
Checked in at 1:00am. Was told coffee maker in room. No coffee make, no trash can in room at all. Mattress was terrible (lumpy) on right side.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 1, 2023
Dear Rebecca, Thank you for choosing our hotel for your stay. We sincerely apologize for the issues that affected your experience during your stay. We never intend to disappoint our guests in any way, and we appreciate you taking the time to bring these concerns to our attention. Our top priority is to take care of our guests, and we will investigate these matters and take appropriate action to ensure that every guest has a wonderful experience at our hotel. We hope you will give us another chance to provide an excellent experience. Sincerely,Hotel Management

6/10 Okay

Dana

Business traveler
Liked: Staff & service, amenities
I liked the staff. They were great. The only problem I had was the kitchen and bathroom floors were sticky and dirty. I recleaned the floors and the white towels i used had black goop all over them. Not sure why they didnt clean them because they jad obviously cleaned the room.
Stayed 5 nights in Sep 2023
Response from Hotel Management on Sep 17, 2023
Dear Dana, Thank you for being our guest. It is glad that you were pleased with the exceptional service shown by one of our front desk team's associates. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you found cleanliness issues in the room is another sad thing that should not have happened. Please let us discuss this with the housekeeping team and ensure this act is never repeated. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Martha Sue

Traveled with group
Liked: Property conditions & facilities, room comfort
A+++++ Rating Without A Doubt.
Highly recommended by me, thats for suuuuuure! Extremely friendly staff, super clean rooms, everything you could possibly ask for in comfortable hotel stay. Thankyou so much, Extended Stay America….. I will definitely be back again.
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 28, 2023
Dear Martha Sue, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. We enjoyed serving you at Extended Stay America and hope to see you again soon. Sincerely,Hotel Management

6/10 Okay

Robert

Stayed 2 nights in Aug 2023

8/10 Good

Chuck

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Carlee

Stayed 1 night in Jul 2023

4/10 Poor

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not very clean, carpet was filthy & stained. Bathroom floor was dirty. There are no amenities... no blow dryer. No shampoo or conditioner. Had to make a target run. There was soap. No elevator so carrying heavy lugguge up 2 flights of stairs was unbearable.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Tonya, Thank you for being our guest and sharing your candid review. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and upkeep, and we are sorry this was not your experience. Moreover, we regret your suite did not have the amenities you desired. We will discuss your concerns with the concerned teams to see what went wrong and ensure future guests are not similarly impacted. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you the seamless stay you should always expect from us.Sincerely,Hotel Management

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail needed
We are return customers. This stay was comfortable; however, the floor was quite dirty. I spilled some water and when I wiped it up, the rag was black. Everything else was comfortable and quiet.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 10, 2023
Dear Lisa, Thank you for choosing Extended Stay America and for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

8/10 Good

Joan

Stayed 1 night in Jun 2023

4/10 Poor

Briana

Disliked: Cleanliness, property conditions & facilities, room comfort
The room wasn’t in the best confusion. The bathroom was not the cleanest. The bed was very hard. The door was super thin and felt unsafe at times. Area around the hotel was nice.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 6, 2023
Dear Briana, Thank you for choosing us. Providing a smooth hotel experience is always our priority. We are sorry for the inconvenience caused to you in your bathroom. Your concern is shared with our housekeeping team and is addressed on a priority basis. Also, we regret the uncomfortable bed which affected your sleep; while we are sharing this with our management team to improve, please connect with our front desk team, who is there to help you to enhance your stay. Please consider this an isolated incident and return for another flawless stay at your favorite location.Sincerely,Hotel Management

2/10 Terrible

MURAD V.

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
my booking was cancelled and there was no option to say that ,so I had to say terrible there should have been a way to tell you guys, I was not able to go to the hotel so how can I rate my experience but it was terrible what expedia did to me 2 days before my departure i confirmed with expedia, but when I got to the hotel in the evening i was told by the hotel that expedia overbooked so i dont have a reservation then I had to call expedia they found holiday inn after about an hour i was waiting in my car with 2 small grandchildren in the night that was just horrible i will never use expedia for my booking ever
Stayed 4 nights in May 2023
Response from Hotel Management on Jun 1, 2023
Dear MURAD, Thank you for sharing your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Unfortunately, reservations made through a third-party booking site must be canceled by them. We appreciate your patience, and we hope we have the opportunity to make it up to you and your grandchildren on a future visit. Thank you again.Sincerely,Hotel Management

2/10 Terrible

TAMMY

Disliked: Cleanliness, staff & service, property conditions & facilities
Room not ready. Waited 1.5 hours to find old, dilapidated condition of smoked in “non-smoking” room. Old outlets and electrical cords. People hanging out in parking lot drinking alcohol. A portable grill set up in parking lot with an actual coyote checking for food. Desk clerk very unprofessional at check in. Place was so bad that we didn’t even stay after seeing room and driving through parking lot. Went back and requested refund. Refund was the best part! Do NOT recommend this place!
Stayed 3 nights in May 2023
Response from Hotel Management on May 24, 2023
Dear TAMMY, Thank you for sharing your reviews. We regret the delay in getting the rooms to you on arrival. Also, sorry that you were not satisfied with the cleanliness and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will note your comments as we monitor our progress. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

2/10 Terrible

Maria

Traveled with family
Poor customer care
Our flight was delayed, and they were extremely unhelpful and inflexible.
Stayed 6 nights in May 2023
Response from Hotel Management on May 18, 2023
Dear Maria, Thank you for reviewing our stay. We apologize for the behavior our team showed you, and we will address this not be repeated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

2/10 Terrible

Doug

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone didn’t work, toilet was clogged, shower didn’t work, no hair dryer, mattress was horrible. I will never stay at one of these properties again
Stayed 3 nights in May 2023
Response from Hotel Management on May 9, 2023
Dear Doug, Thank you for your review. We aim to provide every guest with a relaxing, clean, and comfortable stay. Therefore, we apologize for the several issues you described. We are working to remedy these issues, so your visit will be perfect next time. Thank you for choosing us and taking the time to leave your review.Sincerely,Hotel Management

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, room comfort
After settling down in bed a leak started in the bathroom ceiling, water covering the floor. Had to get up and pack our things and move to another room.
Stayed 1 night in Apr 2023
Response from Hotel Management on May 2, 2023
Dear Elizabeth, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Please know this is not usual for us, and we assure you we will look into the situation further and take measures to ensure this is not repeated. Thank you again.Sincerely,Hotel Management

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and secure.
Was what I expected. Room was secure, the whole area is surrounded by things to do. Cheap price, was there for sleeping only.
Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 23, 2023
Dear Jeffrey, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

2/10 Terrible

chad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check in says 3pm. Arrived at 6pm told room not ready yet. Waited another 2 1/2 hours to check in!
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 2, 2023
Dear Chad, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.SincerelyHotel Management

6/10 Okay

Seraiah

Traveled with family
Disliked: Cleanliness
Not the best stay, definitely won’t extend it here
I was delighted for the last minute availability. However, the room smelled like someone has smoked in it before. I have a baby and I hate cigarette smoke so this was a total negative. Also, the advertised “breakfast” was misleading. I would rather walk to the nearest grocery store and pay for food than to have relied on them for their idea of breakfast (granola bars, coffee, bananas).
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 25, 2023
Dear Seraiah, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for the price
Thank you Daryl for your friendliness and quick check in. Room was clean and everything worked as it should. Safe area with plenty of restaurants close by. Would stay again.
Stayed 3 nights in Mar 2023
Response from Hotel Management on Apr 11, 2023
Dear Lauren, We appreciate you choosing to stay at Extended Stay America and writing such an excellent review. It's great to know you had a wonderful stay and are satisfied with the value of our hotel. We try every possible means to accommodate our guests and meet their expectations. So we are pleased to know we have achieved that. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay Perfect Price
The check in was easy and the room was clean no complaints at all.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 23, 2023
Dear Jessica, We appreciate you choosing to stay at Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value! Thank you for your lovely comments. Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend Staying Here
The room was great! Definitely worth the $118 for the night we stayed there. The guy at the desk was super friendly. It was quiet and I felt safe in this area. They allowed us to check out a little later which was extremely helpful. Overall, it was a good experience and I recommend staying here.
Stayed 1 night in Feb 2023

4/10 Poor

Camila

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The place is scary someone tried to get in our room in the middle of the night, neighbors were super loud doing drugs all night. The room was okay for the price
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 11, 2023
Dear Camila, Thank you for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Your feedback is shared with the concerned team for further improvement. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Over charged!
We were overcharged for our room, and there was trash in a drawer, on the windowsill and behind the bed ( which was pulled away from the wall) carpets were stained. Waiting for a call back on the overcharge
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 7, 2023
Dear Thomas, We were sorry to know you felt overcharged for your stay. We offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. If you are in doubt and would like to review your charges further, feel free to get in touch with our hotel directly. We also apologize for not living up to our commitment to clean, fresh accommodations. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

10/10 Excellent

Mara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was awesome. We loved the counter with 2 stools in which to sit, eat, do puzzles. The chair in the room was also so comfortable! I will look for Extended Stay America on all my future travels. Mara G. Berry
Stayed 1 night in Jan 2023
Response from Hotel Management on Jan 20, 2023
Dear Mara, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that we made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Corben

Stayed 2 nights in Jan 2023

6/10 Okay

Alicia

Traveled with partner, Traveled with pets
Disliked: Cleanliness
Our room wasn’t very clean - we found a sock from the previous guest under the bed. They also charged us an expensive nightly pet fee that wasn’t advertised when we booked the room. Also, no breakfast. And quite expensive for the location and quality.
Stayed 3 nights in Dec 2022
Response from Hotel Management on Jan 5, 2023
Dear Alicia, Thank you for choosing our hotel and for sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

6/10 Okay

David

Disliked: Property conditions & facilities
Fair price for what we got
The sofa back was filthy and in need of recover/replacement. The baths and floor were very clean. Very quiet too.
Stayed 2 nights in Nov 2022

6/10 Okay

Cassie

Stayed 1 night in Oct 2022

8/10 Good

Alexandra

Stayed 4 nights in Oct 2022

10/10 Excellent

Marvin

Stayed 1 night in Oct 2022

8/10 Good

John

Traveled with family
Liked: Staff & service, amenities
One thing wrong ... the toilet seat was loose, only one bolt holding it on
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Stayed 1 night in Sep 2022

2/10 Terrible

Craig

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Anthony

Traveled with family
Liked: Property conditions & facilities
Clean, reasonable priced stay
This is a decent place to stay. It was clean and the staff were friendly.
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 16, 2022
Dear Anthony, please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. It is nice to read that our hotel and friendly staff worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way. Sincerely, Hotel Management

8/10 Good

Kim

Business traveler
Liked: Property conditions & facilities
It was fine. Only thing I didn’t like was being on the backside upstairs. Front desk was excellent!
Stayed 2 nights in May 2022
Response from Hotel Management on May 16, 2022
Kim, thank you for visiting Extended Stay America and sharing your feedback. We are glad to know that you enjoyed your stay and were impressed with our courteous staff. It was a pleasure serving you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch staff and comfy room
The hotel was beautiful although I was unsure where the actual check in area was due to construction and the restaurant areas in the front. Beautiful and comfortable rooms and superior service. The front desk staff was some of the best I’ve ever experienced. Just friendly and offered information without rushing through the process.
Stayed 3 nights in Apr 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
No frills
Most reasonable price in the area. Plenty of options to dine. Good thing since this is considered an extended stay, you'll need to bring everything you would need to do so. And the free breakfast is prepackaged muffins. Bare bones place.
Stayed 1 night in Apr 2022
Response from Hotel Management on May 3, 2022
Thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall and that we were able to meet most of your expectations at a great price. However, we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management

8/10 Good

JEREMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Step up the breakfast game.
Check in was easy, front desk was nice. Breakfast was lacking in options. Coffee was good but the packaged muffins weren't the healthiest options. Recommend some fruit or something not prepackaged.
Stayed 1 night in Apr 2022
Response from Hotel Management on May 3, 2022
Jeremy, thank you for making Extended Stay America a part of your travel plans. We are glad you had a pleasant stay overall and that you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with our front desk team. However, we regret not meeting your expectations with the breakfast. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again. Sincerely, Hotel Management

2/10 Terrible

Jesse

Traveled with group, Business traveler
Disliked: Staff & service, amenities
I was charged twice for my stay. The staff wasn’t able to find my reservations from Expedia that I had already paid for. They said they couldn’t find my reservations so I had to pay for the rooms again. I’m still trying to get reimbursed for the money I spent. I even showed them the receipt for the reservations but they couldn’t figure it out.
Stayed 2 nights in Apr 2022
Response from Hotel Management on Apr 30, 2022
Jesse, thank you for bringing this to our attention. We take this matter seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management

2/10 Terrible

Bailey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Cathy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Area was great. I wasn’t told that the kitchen appliances or utensils were to be requested the day before
Stayed 3 nights in Apr 2022

2/10 Terrible

Jennifer

Stayed 1 night in Apr 2022