Ratings based on 745 Verified Reviews

3.2 out of 5
62% of guests recommend
3.5 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Vanderbilt

Posted Jul 16, 2017
Are son just moved to Nashville Tennessee where he will b attending Vanderbilt university we need a night to stay so we choose stay America it was a nice choice.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Nashville - Vanderbilt. We are glad to know you found our location convenient for your needs and had a pleasant time here. We hope you will choose us the next time you are in the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from GA

Nice close to downtown

Posted Jul 9, 2017
Quiet hotel with excellent staff! Good price for a weekend.
Comment from Hotel Management
Jul 9, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Nashville - Vanderbilt. We are delighted to know our location was convenient for your needs and that our associates left you with a good impression of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Good stay for the money. Only cons was water never got hot hot and people was slamming door at 6am.
Comment from Hotel Management
Jul 5, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Nashville – Vanderbilt. We are delighted to know you were comfortable here and that you found us to be of a great value. I have shared your concern in regard to your room with my maintenance team to ensure it is fixed immediately. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Nice hotel and conveniently located in West End. Bathrooms recently remodeled.
Comment from Hotel Management
Jul 4, 2017 by General Manager, Hotel Management
We appreciate you being our guest at Extended Stay America - Nashville – Vanderbilt. It’s our pleasure knowing you loved our property and our location made your stay enjoyable. We hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from Clarksville, TN

Good Location

Posted Jul 2, 2017
It was a great location for our visit. However, the bedding had stains on it and the kitchen area was dirty. The bedding was minimal and the beds were stiff, pillows were flat. We had to request the additional amenities (utensils, plates, etc) and they were given to us in a small storage tub. Overall not worth the price. Would stay again for the location only and bringing comfort items from home.
Comment from Hotel Management
Jul 3, 2017 by General Manager , Hotel Management
Chantae, thank you for reviewing us. We are happy to know our location was perfect for your needs, but please accept our sincere apologies for the issues you came across while you were here. We strive to provide guests with all the comforts of home, so we are disappointed to know we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and look forward to serving you better in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 2, 2017
Cons: Overall cleanliness needed to be improved including the elevator More selection for breakfast items.Need to control the noise level of the guest
It was an okay hotel maybe better fit for young adults. Not as clean as I prefer.
Comment from Hotel Management
Jul 3, 2017 by General Manager , Hotel Management
Thank you for taking the time to evaluate your stay. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from BNA

location

Posted Jun 28, 2017
excellent location and plenty of parking. Near Interstate
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Joe, thank you for staying with us. We are glad to read you liked our convenient location and parking facility. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok

Posted Jun 23, 2017
Didn't have coffee maker.. guy at desk said it would do no good to call the desk for anything... so I didn't and just went without a wake up call or coffee.. other than that it was fine; not quite worth the $ spent though
Comment from Hotel Management
Jun 26, 2017 by General Manager , Hotel Management
Thank you for taking the time to post a constructive feedback. Although you were overall satisfied with your stay, we are sorry we didn't live up to your expectations. I will be sure to discuss your concerns with my entire staff in an effort to improve our customer service moving forward. We hope to have another opportunity to provide you with a much better experience. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from malaysia

All the staffs are very helpful and friendly

Posted May 11, 2017
Overall excelent services except for internet connection problem for 1 day during my stay. Other than that excelent'
Comment from Hotel Management
May 13, 2017 by General Manager, Hotel Management
Razi, thanks for the nice comments regarding your stay at Extended Stay America - Nashville - Vanderbilt. We are so happy to know you enjoyed your stay as well as the excellent service provided by our associates. It was a pleasure hosting you, and we hope you are already planning another trip our way. Sincerely, General Manager
3 out of 5
by A verified traveler

Convenient Stay, just needs to be cleaner

Posted Apr 19, 2017 on Hotels
Overall experience was fine, rooms need to be cleaner though, especially sheets and comforter.
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
Thank you for sharing your review of our hotel. We are glad your overall stay was a pleasant one. We appreciate your observation about the cleanliness in your room and ensure you that we will certainly step up our efforts moving forward. Thanks for the valuable feedback. We hope to see you again on your next trip to the area. Sincerely, General Manager