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Reviews of Fairfield Inn & Suites by Marriott Murfreesboro

2.5 out of 5
Fairfield Inn & Suites by Marriott Murfreesboro
175 Chaffin Pl, Murfreesboro, TN

Reviews

7.6

Good

Rating 10 - Excellent. 132 out of 338 reviews" "
Rating 8 - Good. 87 out of 338 reviews" "
Rating 6 - Okay. 50 out of 338 reviews" "
Rating 4 - Poor. 35 out of 338 reviews" "
Rating 2 - Terrible. 34 out of 338 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Fabian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets had a lot of stains and room in bad shape.
Stayed 7 nights in Feb 2024

2/10 Terrible

Gary

Still waiting for my rsvp to come into the hotel...
Stayed 1 night in Feb 2024

4/10 Poor

Christopher

Business traveler
Disliked: Amenities, property conditions & facilities
First, I could not get the thermostat, heating unit to operate. Second, the hot water never made it past lukewarm for shaving or for my shower. There was NO blanket in the room although temperature went to 35 degrees. For breakfast, the eggs were watery and the apple juice was hot so I poured it out. Did not find anyone working the breakfast area.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

8/10 Good

Ken

Disliked: Cleanliness, property conditions & facilities
Did not like to dried vomit at the foot of the bed.
Stayed 1 night in Feb 2024

4/10 Poor

Susanne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was terrible. We were there at 7:30 and nearly everything was empty. Bedding was bad: no top sheet and comforter was stained. This place is not up to Fairfield Inn standards.
Stayed 1 night in Jan 2024

2/10 Terrible

Charisse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice. Garrett is the only person working at that hotel that was kind. They had no housekeeping scheduled due to a holiday. So I towels sitting outside of my room for 1-2 days.
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Room keys kept failing. Bug infestation in one of our rooms. Small breakfast area. Pool in construction. Treadmill failed while coworker was running on it.
Stayed 2 nights in Nov 2023

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Air freshener in the room was sickly sweet and made my sinuses go crazy; nice headache all night and most of the next day. If your policy is to not vacuum the rooms the carpet should be dirt colored rather than dark blue. Breakfast was good..
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Trenia

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Carolynn

Drapes falling off, tv non working tv, pool under repair
Stayed 2 nights in Sep 2023

10/10 Excellent

Tre

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Nanetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Liz

Stayed 3 nights in Sep 2023

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
OKAY STAY
THE TOILET WAS STOPPED UP, SO I CALLED THE DESK AND ASKED THEM TO HAVE IT CHECKED BUT MAINTENANCE WAS NOT ON SITE. THE ORIGNAL ROOM THAT I WAS IN HAD BUGS, NOT SURE IF THEY WERE BED BUG OR BABY ROACHES. I SPOTTED THE FIRST ONE ON MY CELL PHONE WHEN I AWAKENED AT 3:30AM TO GO TO THE BATHROOM. THE NEXT ONE WAS WHEN I GOT UP THE NEXT MORNING AND IT WAS CRAWLING OVER BY THE MICROWAVE. THEN A LITTLE WHILE LATAR A BIGGER ROACH CRAWLING THE CABINET WHERE THE MICROWAVE AND REFRIGRATOR WAS. I WENT DOWNSTAIRS TO REPORT THE BUGS AND TO REMIND THE THAT THE TOILET NEEDED ATTENTION, THIS WAS AFTER 9AM BUT MAINTENANCE HAD NOT COME IN YET. AFTER I SAW THE LARGER ROACH, I WENT BACK DOWNSTAIRS AND REQUESTED A ROOM CHANGE. I NOTICED THAT IT SEEMED AS THOUGH SOMETHING WAS MISSING IN THE ROOM BUT COULD NOT FIGURE OUT WHAT. WHEN I WAS CHANGED TO ANOTHER ROOM, I REALIZED WHAT IT WAS. THERE WAS NO COFFEE MAKER, COFFER OR COFFEE CUPS, CREAMER, SUGAR OR STIRRER PACKS IN THE ROOM. THE KLEENEX BOS WAS JUST THROWN ON THE BATHROOM COUNTER AND NOT IN A HOLDER. THE DRAPES WERE BROKEN AND WOULD NOT CLOSE ALL OF THE WAY. IN THE NEW ROOM THEY WOULD NOT CLOSE ALL OF THE WAY EITHER, AND THE LIGHT FROM THE OUTSIDE SHOWN BRIGHTLY IN BOTH ROOMS. HOW CAN ONE SLEEP? OVERALL, THE BREAKFAST WAS GOOD, AND OH, ONE ELEVATOR WAS OUT COMPLETELY AND THE OTHER ONE WORKED WHEN IT WANTED TO. OVERALL CLEANLINES DOWNSTAIRS WAS GOOD.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Timothy

Traveled with family and small children
Expedia listed the hotel as having guest laundry but they don’t. They also are listed as having a pool but the pool is closed for renovations. Shower curtain too short so water pours onto the floor.
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

martha

Stayed 1 night in Jul 2023

10/10 Excellent

Jm

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very comfortable room
Stayed 2 nights in Jul 2023

10/10 Excellent

Gregg, SPRINGFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Michael

Stayed 1 night in Jul 2023

6/10 Okay

Iris

Traveled with family
Liked: Cleanliness, staff & service
The staff was very nice and the waffles were good for my kids on the breakfast buffet. However, the pool has apparently been closed for months and I was not notified that it would be closed before booking. The pull out sofa looked and felt like it was about 50 years old. I also had no idea housekeeping doesn’t come every day. The blackout curtains did not black out any light and being on central time the sun was shining in at about 5:15 every morning. Overall I think the hotel just needs a refresh.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice staff , quiet building
Stayed 1 night in May 2023

2/10 Terrible

Bouason, Lititz

Traveled with family and small children
Disliked: Cleanliness
The room was not clean went we came back from outside. The curtain does not hang right and we asked for more towels for 6 people. they just give us only three. We have to wait until the next morning because the cleaning people had all gone home.
Stayed 2 nights in May 2023

8/10 Good

Ace

Stayed 1 night in May 2023

8/10 Good

my

Stayed 1 night in May 2023

4/10 Poor

Jennifer, Lake Elmo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Ryan

Stayed 1 night in Mar 2023

10/10 Excellent

debra a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Melissa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Close to venue.
Stayed 2 nights in Mar 2023

4/10 Poor

Adam

Traveled with family
Disliked: Property conditions & facilities, room comfort
Needs some refurbishing
The pool is out of service. Lights in our room were not working. The pull out double bed had a twin size mattress on it so both my kids were not able to sleep on it. Woke up in the morning with a puddle of water on the floor from rain that leaked into our room. Overall, or experience.
Stayed 1 night in Jan 2023

4/10 Poor

john, Ellenton

Disliked: Property conditions & facilities
First room...no heat. Second room...TV didn't work. Third room...curtains broken...but I kept the room because I didn't want to move a third time!
Stayed 1 night in Jan 2023

6/10 Okay

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2023

4/10 Poor

michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool Closed
The only reason I chose this hotel was for the indoor pool. When we get to the pool, there is a sign saying that the pool was out of order. Nothing was posted about closed pool when booking. Very disappointing to spend over $200 expecting an indoor pool and then getting there in your swimming trunks only to have a sign say out of order. Fitness center is less than adequate.
Stayed 1 night in Jan 2023

10/10 Excellent

Jaquilla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy and friendly staff
Stayed 1 night in Jan 2023

4/10 Poor

Rebecca

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay away!
False advertising! There is no pool and no hot breakfast, just some cereal and stale breads. They should be charging half of what they are considering the condition of the place and the lack of amenities. No signs of active bedbugs, but mattress stains indicate a previous infestation. Everything is broken and falling apart. It's reasonably clean and definitely not the worst place I've stayed, but for the price I expected much better. We stayed here once over 5 years ago and I remember it being way nicer, so it just hasn't been well kept. King room is TINY compared to most hotels. Won't stay here again. Checked out and canceled the rest of our stay after one night. Moved to a different hotel which is much nicer.
Stayed 2 nights in Dec 2022

10/10 Excellent

Kendall

Stayed 1 night in Dec 2022

2/10 Terrible

Sandra L

Business traveler
Disliked: Cleanliness, property conditions & facilities
Poorly maintained, un clean

4/10 Poor

Leslie

Disliked: Cleanliness, property conditions & facilities
Very disappointed
Over 3 days i had 4 rooms. Tv's not working, furniture falling apart, cockroach found in room alive. Very frustrating
Stayed 3 nights in Dec 2022

6/10 Okay

Donald

Disliked: Cleanliness, room comfort
It was ok breakfast was terrible.
Stayed 1 night in Dec 2022

8/10 Good

Andre

Liked: Staff & service, property conditions & facilities
This is an older property and it is noticeable; though, not so much that I would totally discount another stay. My room had a bit of a light odor but again it did not linger so I did not voice it to the staff. My biggest issue was in the bathroom where the shower curtain just barely reached the tub and also did not extend to the sides too well. I spent half my shower time readjusting it as to not soak the bathroom floor. The staff on duty was excellent and very helpful in trying to solve an issue I had ... which reminds me, USB charging ports would be a nice addition to the rooms until the next remodel is due.
Stayed 1 night in Dec 2022

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Erica

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Breakfast was limited due to truck not being delivered, was not informed indoor pool was out of service. Will likely never stay here again.
Stayed 1 night in Nov 2022
Response from GM on Nov 30, 2022
Dear Erica,Thank you for taking the time to tell us about your experience at Holiday Inn Express. Could you have us mistaken with another hotel? We do not have an indoor pool. Any additional feedback would be appreciated.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was friendly and professional. The two gentleman working the evening we checked in worked diligently to make sure we were taken care of.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022