4/10 Poor
Frank
Traveled with family
Dec 31, 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Heat and AC wall unit made annoying screeching noise when running. Staff said they were aware and that all units in the building made that noise because all had passed their warranty period. They said this location’s management decided not to fix the units because of the cost. The staff also said they were not aloud to tell potential guests during the booking process about the screeching units because they would get fired if they mentioned it. When I came down after going to the the room, you could tell that they were anticipating what I was going to say. They had a prepared script of how to handle me. I asked them if they personally felt it was ok to be hiding this and they said no, they felt the management should not be treating customers this way. I asked if they put in place some type of compensation response so that customers would at least feel like Fairfield cared about the situation and were trying to make it right. They said no and only told me what they are telling all guests: since this is not a corporate hotel, they can do whatever they want. They said I was more than welcome to call the site manager Linda.