Check in was late and staff was rude
Posted Oct 17, 2016
I called ahead of time for an early check in and was told there would be no problem with that. When we arrived they said they were behind and only 1 person was working the desk and there were 15+ people in line. There were 3 open computers that weren't being used. Normal check in was at 4pm, well that came and went. There were 30+ people sitting around the lobby all waiting to be checked in. Finally at 4:40pm we were able to get our room keys. After 8 hours in the car I was not happy. Then they charged me $6 for a cup of milk to give my toddler before bed. It didn't even fill half his sippy cup. What a joke. Last time we stayed here they're was construction going on all night and we got very little sleep. For $235 a night for a standard king room I expect a hell of a lot more. We will NEVER stay here again.