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Reviews of Hampton Inn & Suites Mt. Juliet

2.5 out of 5
Hampton Inn & Suites Mt. Juliet
5001 Crossing Cir, Mount Juliet, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 977 reviews" "
Rating 8 - Good. 236 out of 977 reviews" "
Rating 6 - Okay. 56 out of 977 reviews" "
Rating 4 - Poor. 19 out of 977 reviews" "
Rating 2 - Terrible. 25 out of 977 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Nice quiet stay.
Stayed 5 nights in Apr 2024

4/10 Poor

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very out dated. The mattress pad and fitted sheet was very worn out, thus not fitted. The shower ceiling was leaking. Staff were very friendly and the breakfast staff were supers as well. The rooms need updated!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Keith, Niceville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. Room was fine. Lobby coffee and hot water were lukewarm.
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean property. I would stay again!
Stayed 1 night in Apr 2024
Response from Leslie Cruz, General Manager on Apr 13, 2024
Thank you for taking the time to leave us a review. We appreciate your business and happy you enjoyed your stay. We look forward to seeing you again!!! Safe Travels.

8/10 Good

shellinie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good expect the sheets didn’t smell clean. The front desk was nice. She checked us in 2 hours earlier. We arrived early.
Stayed 1 night in Apr 2024
Response from JV on Apr 9, 2024
thank you for staying with us and we will look into the sheet issue.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JV on Apr 5, 2024
thank you for staying with us.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JV on Apr 5, 2024
thank you

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, amenities
Nice place
Stayed 1 night in Mar 2024
Response from JV on Apr 1, 2024
thank you

4/10 Poor

Lisa

Traveled with family
Liked: Amenities
Disliked: Staff & service
After checking in when arrived to my room the pull out couch was half way pulled out broken to the point it would not close. Went to reception desk lady said they knew it was broke. I asked what she could do because my grand son needed to sleep on the pull out bed. She offered a roll away bed and points added to my account. Upon going back to my room I found the refrigerator or microwave did not work told housekeeping with yet no reaction from property. The rollaway was tied together with plastic bag because the hinge was missing. I have stayed at this location in the past with no issues. I never received any points for all the inconvenience after being told I would.
Response from Leslie Cruz, General Manager on Mar 28, 2024
Thank you for taking the time to leave us a review. I appreciate your business and apologize that this visit was not up to the Hilton standards and the standard our guest expects when staying at a Hampton by Hilton. I have investigated this issue and was able to issue your Hilton Honors account points for the challenges you faced. I hope you give us the opportunity to provide you with a better stay in the future. Safe Travels.

10/10 Excellent

Christina Helen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fairly quiet. Room was big. Hot tub was not working.
Stayed 3 nights in Mar 2024
Response from JV on Mar 22, 2024
thank you for staying with us.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hampton Inn would recommend and will plan my next trip around Hampton Inns very impressed. Very good continental breakfast also. Thank you Hampton Inn for making are stay a great experience.
Stayed 1 night in Mar 2024
Response from JV on Mar 13, 2024
Thank you hope to see you again.

10/10 Excellent

Felicia

Stayed 1 night in Mar 2024
Response from JV on Mar 25, 2024
thank you

8/10 Good

juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel property was top notch employee was friendly and tries his best only problem was system to check me in was slow not working properly then same problem with key card not working . Employee had to walk me up to let me into room. This was not ideal for me because I had no in and out privileges or access to hotel if there wasn't an employee after a check in hours I don't know.
Stayed 1 night in Mar 2024
Response from Leslie Cruz, General Manager on Mar 4, 2024
I am sorry for the challenges with our key system, I will be sure to investigate what happened to prevent it in the future. Thank you for taking the time to leave a nearly perfect review.

8/10 Good

James

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Feb 2024
Response from Leslie Cruz, General Manager on Feb 22, 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the time you took to leave us a review. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great for what I needed and the property was clean.
Stayed 2 nights in Feb 2024
Response from Leslie Cruz, General Manager on Feb 22, 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the time you took to leave us a review. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

10/10 Excellent

SHERDEL

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Feb 2024
Response from Leslie Cruz, General Manager on Feb 22, 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the perfect rating. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

10/10 Excellent

Mindy

Our room was very spacious and quiet at the end of the hall which we preferred. Will stay here again. Very clean room and hotel.
Stayed 1 night in Feb 2024
Response from Leslie Cruz, General Manager on Feb 22, 2024
Thank you for staying at the Hampton Inn and Suites Mt. Juliet. We appreciate your business and the perfect rating. We strive to have exceptional service and guest stays. We hope to see you again soon. Safe travels!!!!!

6/10 Okay

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My wife and I love the location, and convenience. This Hampton Inn is very clean and well kept. What we didn't like was the lack of housekeeping available Saturday. My wife and I had to clean our own room to include taking out our trash and changing out our own towels. Breakfast service was also late Saturday morning, limited selection to choose from.
Stayed 2 nights in Feb 2024
Response from Leslie Cruz, General Manager on Feb 22, 2024
We appreciate your business and the time you took to leave us a review. We take all feedback to better serve our guests. Hope to see you again. Safe travels!!!

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, clean, and well maintained. Simple breakfast options included.
Stayed 1 night in Jan 2024
Response from Leslie Cruz, General Manager on Feb 8, 2024
Thank you so much for taking the time to leave us a review. We are so happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Bianca

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Easy check in. Comfy bed. Towels smelled freshly laundered and that invigorating smell after a nice hot shower made for a great night sleep.
Stayed 1 night in Feb 2024
Response from Leslie Cruz, General Manager on Feb 8, 2024
Thank you so much for taking the time to leave us a review. We are so happy you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leslie Cruz, General Manager on Feb 3, 2024
Thank you for taking the time to leave us a review. We hope to see you again soon. Safe travels!!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leslie Cruz, General Manager on Feb 3, 2024
Thank you for taking the time to leave us a review. We hope to see you again soon. Safe travels!!!

8/10 Good

Jonathan, Hoover

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel overall was great. Only tick was that breakfast was late in opening and the food was luke warm when it did open. Otherwise a great stay.
Stayed 1 night in Jan 2024
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for taking the time to leave us a review of your stay. I do apologize for the delay in breakfast service on Sunday. As you know, Tennessee was affected by the winter storm and several staff members had issues with commuting safely into work. I understand that this is in no way the fault of our guests, but I do appreciate your understanding.We hope to see you again. Travel safe!!!

2/10 Terrible

Teena

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Blood stain, hair in fridge, lost electricity
We lost electricity 2 hours after checked in and could not shower during our stay. There was a huge blood stain on curtains. There was a wad of hair in the fridge.
Stayed 1 night in Jan 2024
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for sharing your experience. Unfortunately, we were unaware of any power outages that would have affected your stay. As for the condition of the room, this is uncharacteristic of our property and we apologize. We hope to have the opportunity to change your opinion in the future.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for your review. Happy Travels!!!

10/10 Excellent

Yahui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was very helpful.
Stayed 1 night in Jan 2024
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for your review. Happy Travels!!!

6/10 Okay

Yvonne

Stayed 3 nights in Jan 2024
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for your review. Happy Travels!!!

10/10 Excellent

Damaso

Stayed 4 nights in Jan 2024
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for your review. Happy Travels!!!

8/10 Good

Jody

Stayed 1 night in Jan 2024
Response from Leslie Cruz, General Manager on Feb 3, 2024
Thank you for taking the time to leave us a review. We hope to see you again soon. Safe travels!!!

8/10 Good

Natascha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked last minute due to being conveniently located to the highway. Hotel was clean and accommodations were good.
Stayed 1 night in Dec 2023
Response from JV on Jan 3, 2024
thank you

8/10 Good

Pam

Stayed 1 night in Dec 2023
Response from JV on Jan 3, 2024
thanks

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. The repeated requests to rate this stay - driving me nuts. Please stop.
Stayed 1 night in Nov 2023
Response from Leslie Cruz, General Manager on Jan 22, 2024
Thank you for your review. Happy Travels!!!

8/10 Good

MARK, PORT MATILDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel in Mount Juliet. Spacious rooms, comfortable beds, well equipped with amenities, nice breakfast in house, coffee machines in lobby area 24/7, parking convenient, nice staff.
Response from JV on Jan 3, 2024
thank you

2/10 Terrible

Jeffery

Stayed 1 night in Dec 2023
Response from JV on Jan 3, 2024
sorry we did not live up to your expectations.

10/10 Excellent

TRUDIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off highway.. many dining options
Stayed 1 night in Nov 2023
Response from JV on Nov 22, 2023
thank you for staying with us.

10/10 Excellent

Veronica

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly!
Stayed 1 night in Nov 2023
Response from JV on Nov 22, 2023
thank you

10/10 Excellent

Arthur

Stayed 4 nights in Nov 2023
Response from JV on Nov 22, 2023
we hope to see you againthank you

10/10 Excellent

Yader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from JV on Nov 12, 2023
thank you for staying with us.

10/10 Excellent

MARK, PORT MATILDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, more than adequate amenities, great coffee in the lobby, good breakfasts, convenient, fair prices.
Stayed 3 nights in Nov 2023
Response from JV on Nov 7, 2023
SO glad you enjoyed your stay

10/10 Excellent

DALE

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from JV on Nov 7, 2023
thank you

2/10 Terrible

Dean

Stayed 1 night in Oct 2023
Response from JV on Nov 22, 2023
We apologize that we did not meet your expectations. We would welcome your feedback.

10/10 Excellent

Tracey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our one night stay. Easy access to shops and fuel station. Food delivery was fast. Kids enjoyed the pool. Room was very clean and staff friendly. Wonder breakfast options including pumpkin spice waffles
Stayed 1 night in Oct 2023
Response from JV on Nov 7, 2023
thank you so much for the kind words.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was shopping amd restaurants within a short distance of the hotel. The property itself was relatively quiet and the staff was nice and very welcoming and the rooms and hotel were clean.
Stayed 1 night in Oct 2023
Response from JV on Nov 7, 2023
so glad you enjoyed your stay.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hampton Inns we have stayed in .
Stayed 1 night in Oct 2023
Response from JV on Nov 7, 2023
thank you so much!!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable.
Stayed 1 night in Oct 2023
Response from JV on Nov 7, 2023
thank you for staying with us.

10/10 Excellent

Lori

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is convenient and easy to find. It is clean and well kept up. I appreciated being allowed a half hour early check in, which was sorely needed. There isn't as much space for pets to take care of their business and to walk, but what is here is very well-kept up, with plenty of necessary bags (although I always have my own). My only serious concern is trying to reach the front desk. The phone in the room does not work. The number for the front desk is not posted on either their website or on Expedia materials emailed to me. But they did have a card at the front desk that I was able to pick up and keep with me during my stay. So far, it's been a good experience overall.
Stayed 1 night in Oct 2023
Response from JV on Nov 7, 2023
thank you for sharing your experience with us. We will most definitely follow up on your concerns.

4/10 Poor

Lorrie

Traveled with family
Indoor pool was not heated. Advised of this twice and still was not heated so was not able to swim. Lights in bathroom not working properly.
Stayed 2 nights in Oct 2023
Response from JV on Nov 7, 2023
So sorry for the issues you experienced. We unfortunately had mechanical problems that have been rectified.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from JV on Nov 7, 2023
thank you for staying with us.

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in an amazing area. We intend to return for another visit soon!
Stayed 1 night in Sep 2023
Response from JV on Nov 7, 2023
thank you for your kind words.

10/10 Excellent

Edward

Liked: Staff & service
Stayed 6 nights in Oct 2023
Response from JV on Oct 12, 2023
staying with us.