Ratings based on 1,026 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

VERY close to all the downtown Nashvegas action!

Posted Feb 3, 2016
Pros: Great staff and location.
Cons: The bed... OMG the BED!
Location: Downtown Nashville is a free shuttle away and always fun.
VERY close to all the downtown Nashvegas action, and with the FREE shuttle you can get there and back without having to deal with driving, parking, fees, etc. The staff is so great! Erika and Jennifer were wonderful whenever we needed anything. The single downside would be the beds. They are like sleeping on a concrete slab with a thin layer of bedding. The restaurant in the building is nice for breakfast, b/c there's not a lot immediately surrounding the building. It's a bit pricey, but not outside the norm. We can't speak for any other meal / drinks there nor room service, although we saw LOTS of room service "remnants" outside many doors in our hall... so it must be alright.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel, super friendly staff

Posted Jan 27, 2016
Had a nice stay, was a little upset cause we booked hotel because of pool and hot tub, but the hot tub was broken the whole time we were there. Great shuttle service downtown with very nice knowalgble drivers.
2 out of 5
by A verified traveler

Close to downtown.

Posted Jan 13, 2016
Checked in and 1st room had leftover food sitting on the table. Really gross. Front desk was accommodating and moved me to another room. Rooms need a update especially the bathrooms. Also, 1st hotel I've stayed at with NO movie rentals.
4 out of 5
Recommended
for Everyone
by A verified traveler

Little farther from downtown than we liked.

Posted Jan 4, 2016
The breakfast could be better. The shuttle took longer than promised.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2015
Great and convienent place to stay. A+++++++++++++++++++++++++++++++++++++++++++++++++
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, good shuttle service

Posted Dec 8, 2015
Pros: Location to downtown
Awesome, had a great time except lady behind the breakfast order bar was not very friendly or helpful. Didn't offer any info ordering, made guests feel stupid for asking anything. The waitress however, was very nice and even offered advice about downtown Nashville. But the hotel itself was great.
5 out of 5
Recommended
for Couples
by A verified traveler from spanish fort, al

Conventiate to downtown attractions.

Posted Nov 30, 2015
Pros: How close it was to restarants,shops& exhibits.
Cons: Larger Hot tubs as it was almost always full.
Location: Bridge stone arena& country music exhibits.
Hotel was easy to get to. The staff went out of there way to help. Parking was safe & secure.
2 out of 5
by A verified traveler

Posted Nov 25, 2015
Pros: Breakfast
Cons: Customer Service, when I call maintencace from my room, wait two hours, and ask the cleaning attendants for help someone should respond.
Lack of staff at the front desk to handle the work flow. Numerouse employees came and went but only one employee was trying to help every guest. When paying for a higher end hotel the customer service should be better than average and have zero attitude about resolving issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Excellent stay

Posted Nov 12, 2015
When we arrived at almost midnight there was an issue with our room. The hotel staff did everything to make it right including allowing us to valet park the first night for free and provided free breakfast the next morning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Part business and pleasure trip. Great location

Posted Nov 10, 2015
Great will stay there again! Great location and shuttle service. Friendly staff