Reception

Reviews of Hilton Garden Inn Nashville Vanderbilt

3 out of 5
Hilton Garden Inn Nashville Vanderbilt
1715 Broadway, Nashville, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 483 out of 1004 reviews" "
Rating 8 - Good. 270 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 61 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Everyone in the hotel was nice and inviting. We would definitely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place just have to pay for parking
Stayed 3 nights in Apr 2024
Response from Tom, Front Office Manager on Apr 18, 2024
Dear Christina, Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us. We understand that parking fees can sometimes be an inconvenience, but we strive to provide the best service and amenities possible to make your stay enjoyable. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on Apr 16, 2024
Dear Christine, We're absolutely thrilled to receive your glowing 5/5 review! It's fantastic to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's wonderful to know that we succeeded in achieving that during your visit. Your kind words motivate us to continue delivering excellence. We look forward to welcoming you back for another exceptional stay in the near future!

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and nice staff
Stayed 2 nights in Apr 2024
Response from Tom, Front Office Manager on Apr 15, 2024
Dear Hugh, We're absolutely thrilled to receive your glowing 5/5 review! It's fantastic to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's wonderful to know that we succeeded in achieving that during your visit. Your kind words motivate us to continue delivering excellence service. We look forward to welcoming you back for another exceptional stay in the near future!

10/10 Excellent

Kristine, Jasper

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It a great property.
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on Apr 12, 2024
Dear Kristine, Thank you for sharing your wonderful experience with us! We're thrilled to hear that our staff made your stay enjoyable with their kindness and accommodation. Providing exceptional service and ensuring our guests feel welcomed and comfortable is always our priority. We're also delighted that you found our pet-friendly facilities to be clean, organized, and classy. Maintaining a high standard of cleanliness and elegance while being pet-friendly is important to us, and we're glad that it resonated with you. We appreciate your 5-star rating and hope to have the pleasure of welcoming you and your furry friend back for another fantastic stay soon!

10/10 Excellent

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property’s staff were kind and accommodating. The facilities are pet-friendly but still feel very clean, organized, and classy.
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on Apr 11, 2024
Dear Kendall, Thank you for sharing your wonderful experience with us! We're thrilled to hear that our staff made your stay enjoyable with their kindness and accommodation. Providing exceptional service and ensuring our guests feel welcomed and comfortable is always our priority. We're also delighted that you found our pet-friendly facilities to be clean, organized, and classy. Maintaining a high standard of cleanliness and elegance while being pet-friendly is important to us, and we're glad that it resonated with you. We appreciate your 5-star rating and hope to have the pleasure of welcoming you and your furry friend back for another fantastic stay soon!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms
Stayed 6 nights in Mar 2024
Response from Tom, Front Office Manager on Apr 9, 2024
Dear Ron, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our staff to be friendly and our rooms clean. Providing excellent service and a comfortable environment for our guests are top priorities for us, and it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 3 nights in Apr 2024
Response from Tom, Front Office Manager on Apr 7, 2024
Dear Mark , Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we were able to meet your expectations.We truly appreciate your kind words about our facilities, amenities, and staff. Your feedback motivates us to continue delivering the highest level of hospitality to all of our guests.We look forward to welcoming you back to our hotel in the future and creating even more unforgettable memories together.

6/10 Okay

Rebecca

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Its an older building so just a bit noisy. The entire floor I was on smelled like marijuana. Hard for a person with asthma. 😒
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on Apr 4, 2024
Dear Rebecca, Thank you for sharing your feedback with us. We're sorry to hear that your stay was affected by noise and unpleasant odors. We take the comfort and well-being of our guests seriously, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention, and we will certainly address these issues to ensure a more pleasant experience for all our guests, especially those with specific needs. We hope you'll consider giving us another chance to exceed your expectations in the future. Please feel free to reach out to our team directly if there's anything we can do to assist you further!

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much! The check in process was awesome because the staff is fun and hilarious! They told us about different places to go and visit. Every part of Nashville is exciting!! We will be back for sure!!
Response from Tom, Front Office Manager on Apr 2, 2024
Dear Gloria, We're absolutely delighted to hear that you had such a wonderful stay with us! Providing an exceptional check-in experience is always our goal, and we're thrilled that our staff's fun and engaging approach made a positive impression on you. It's fantastic to hear that you enjoyed exploring Nashville and found every part of it exciting. We can't wait to welcome you back for another memorable stay. Thank you for choosing our hotel, and we look forward to hosting you again soon!

6/10 Okay

Jessica

Traveled with group
Liked: Amenities
Waiter/waitress at breakfast took a very long time to get to us. Took 5 days for staff to clean the room. Hot tub jets for broken at one point.
Stayed 5 nights in Mar 2024
Response from Tom, Front Office Manager on Mar 31, 2024
Dear Jessica, We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. It deeply concerns us to learn about the delay in service during breakfast and the prolonged wait for room cleaning. This is certainly not reflective of the high standards we aim to maintain. Rest assured, we are addressing these issues with our team to ensure prompt and efficient service moving forward.We appreciate your feedback as it allows us the opportunity to improve and provide a better experience for all our guests. Should your travels bring you back to the area, we would be grateful for another chance to exceed your expectations. Thank you for bringing these matters to our attention.

6/10 Okay

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on Mar 27, 2024
Dear Haley, Thank you for sharing your feedback with us. We apologize that your experience fell short of expectations, and we take your comments seriously. Please let us know if there is anything we can do to improve your stay in the future!

10/10 Excellent

Adrianna

Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on Apr 15, 2024
Dear Adrianna, We're absolutely thrilled to receive your glowing 5/5 review! It's fantastic to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's wonderful to know that we succeeded in achieving that during your visit. Your kind words motivate us to continue delivering excellence service. We look forward to welcoming you back for another exceptional stay in the near future!

8/10 Good

Richard M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close enough to Bridgestone arena to walk comfortably. Facilities were nice, disappointed breakfast was not included in the room fee.
Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on Mar 25, 2024
Dear Richard, Thank you for taking the time to share your feedback with us. We're glad to hear that our property's proximity to Bridgestone Arena was convenient for you, and we appreciate your positive comments about our facilities. Regarding breakfast, we understand your disappointment, and we'll certainly take your feedback into consideration as we continuously strive to enhance our offerings. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Maria

Stayed 3 nights in Mar 2024
Response from Tom, Front Office Manager on Apr 14, 2024
Dear Maria, Thank you for taking the time to leave us a glowing review! We're delighted to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that we exceeded your expectations. Your feedback motivates us to continue delivering the highest standards of hospitality.We're glad that every aspect of your stay, from our comfortable accommodations to our attentive staff, contributed to a wonderful experience for you. Your kind words will be shared with our team, who work tirelessly to ensure that each guest feels welcomed and well taken care of.We look forward to welcoming you back for another unforgettable stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing our hotel, and we can't wait to have the pleasure of hosting you again soon.

10/10 Excellent

Anne, Big Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tom, Front Office Manager on Mar 24, 2024
Dear Anne, Thank you for the perfect score! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff readiness to help
Stayed 4 nights in Mar 2024
Response from Emme Teller, Front Desk Supervisor on Mar 23, 2024
Nicole, Thank you so much for your 5 star review! We are so happy to hear you enjoyed your stay with us. We hope to see you again next time you visit Nashville!

8/10 Good

Kiaya

Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on Mar 31, 2024
Dear Kiaya, Thank you for your positive review! We're delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Joan, Bonne Terre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called and spoke with Dana before our stay and she was very helpful. Kierra checked us in and she was just so lovely, efficient and knowledgeable/helpful. What a pleasant stay. We would definitely stay here if ever in the area again.
Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on Mar 4, 2024
Dear Joan, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff made your stay enjoyable. Your kind words mean a lot to us, and we hope to be your destination of choice when you return to Nashville!

6/10 Okay

Sandra, MURPHY

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Needs some updates.
Stayed 2 nights in Feb 2024
Response from Tom, Front Office Manager on Mar 2, 2024
Dear Sandra, Thank you for taking the time to provide your feedback. We appreciate your input regarding updates to our hotel. Your comments are valuable to us as we continuously strive to improve our guests' experience. We will take your suggestions into consideration as we plan for future updates and renovations. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
40$ parking sucked
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on Mar 1, 2024
Dear Christian, We appreciate your feedback regarding parking. We'll review our pricing to better serve our guests. Thank you for sharing your experience.

10/10 Excellent

Elizabeth Leigh, Bowling Green

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on Feb 29, 2024
Dear Elizabeth, Thank you for taking the time to share your experience with us! We're delighted to hear that you had a 5/5 stay at our hotel. It's always our goal to provide exceptional service, and we appreciate your positive feedback. We look forward to welcoming you back on your next visit.

6/10 Okay

Marshall

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on Feb 27, 2024
Dear Marshall, Thank you for your feedback. We appreciate your input and would love to know how we can improve to make your experience even better next time.

2/10 Terrible

Wendy, Knoxville

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We were very frustrated trying to get supplies to our room.
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manger on Feb 24, 2024
Dear Wendy, We apologize for the frustration you experienced in obtaining supplies for your room. Your feedback is valuable, and we are committed to addressing this issue to enhance the overall guest experience. Please accept our sincere apologies, and we hope to have the opportunity to make it right during your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and the hotel is Very clean!!!!
Stayed 2 nights in Feb 2024
Response from Tom, Front Office Manager on Feb 19, 2024
Dear Michael, Thank you for the perfect 5/5 review! We're thrilled you enjoyed our friendly staff and found the hotel very clean. We appreciate your positive feedback and hope to be your hotel of choice when you return to Nashville!

8/10 Good

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall a nice hotel in a city setting. It was overall close to everything without being too loud. The property is comfortable and clean. The rooms are a little small for a family setting but overall it was nice. We would stay again.
Stayed 2 nights in Feb 2024
Response from Tom, Front Office Manager on Feb 17, 2024
Dear Rachelle, Thank you for your feedback! We're pleased to hear that you enjoyed your stay at our hotel and found it comfortable and clean. We appreciate your comments about the room size and are glad you found the location convenient. We hope to be your hotel of choice when you return to Nashville!

10/10 Excellent

Kim, Red Boiling Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, staff, dining room and access to indoor pool ( cleanest pool and hot tub). Easy access to restaurants nearby.
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on Feb 17, 2024
Thank you for your 5-star review! We're delighted to hear that you enjoyed our nice rooms, friendly staff, dining options, and access to our clean indoor pool and hot tub. We're glad you found the location convenient for accessing nearby restaurants. We hope to be your hotel of choice when you return to Nashville!

10/10 Excellent

Jasmyne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Emme Teller, Guest Services Supervisor on Feb 18, 2024
Jasmyne, Thank you so much for your 5 out of 5 review! We are so delighted that you enjoyed your stay with us. Come back soon!

8/10 Good

Ciria

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very expensive!!
Stayed 1 night in Feb 2024
Response from Jasmine on Feb 12, 2024
Good Morning Ciria,sorry that parking wasn't talked about before your stay. We hope other than that you had a great stay :)

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel. We had a wonderful stay! Only downside was it was a bit noisy outside but that's to be expected downtown Nashville.
Stayed 1 night in Feb 2024
Response from Jasmine on Feb 12, 2024
Megan,We are so happy you enjoyed your stay with us! Hope the noise from outside doesn't keep you from coming back because we will love to see you again :)

10/10 Excellent

Kanesha

Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on Mar 20, 2024
Dear Kanesha, Thank you for your glowing 5-star review! We're thrilled to hear you had a fantastic experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Sarah Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easily accessible to the highway and Broadway.
Stayed 1 night in Jan 2024
Response from Tom, Front Office Manager on Feb 9, 2024
Dear Sarah, Thank you for the great review! We're delighted you enjoyed the location of our hotel . We appreciate your positive feedback, and hope to be your hotel of choice when you return to Nashville!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary, at the front desk was so helpful and kind. Such a pleasure seeing people deliver great service! Thank you.
Stayed 1 night in Feb 2024
Response from Jasmine on Feb 7, 2024
Mark,We are so happy you enjoyed your stay with us, and we will definitely let Mary know about her shout out! Hope to see you again soon :)

6/10 Okay

Diane

Stayed 2 nights in Feb 2024
Response from Tom, Front Office Manager on Mar 20, 2024
Dear Diane, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of your expectations. Your comments are invaluable to us as they help us identify areas for improvement. We apologize for any inconvenience you may have encountered during your stay. Please know that we take your concerns seriously and will work diligently to address them. We hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations. Thank you again for your valuable feedback.

2/10 Terrible

Derrick

Checked in around 9pm. We got up to our room, opened the door and realized we were put in a double queen room, but had booked a king. Immediately went back down to the front desk where we were told they had sold out of king rooms. We booked a king for $198, and was charged $250 for the double. They didn't tell us they had sold out of king rooms and were putting us in another room. We had to find out when we got up to the room. We requested a refund and left. Not a great experience.
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on Feb 5, 2024
Dear Derrick, We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is invaluable, and we regret that your expectations were not met.We understand how frustrating it must have been to discover that you were assigned a double queen room instead of the king room you had booked. It is our goal to ensure each guest has a seamless and enjoyable experience, and we are truly sorry for any disruption to your plans.We acknowledge that our communication fell short when you approached the front desk to address the room discrepancy. We should have proactively informed you about the unavailability of king rooms and offered alternatives at that time. Your concerns highlight areas where we need to improve our service, and we appreciate your bringing them to our attention.We deeply regret that your experience did not meet your expectations, and we genuinely appreciate your feedback as it allows us to identify areas for improvement. We hope you would reconsider staying with us in the future, and we would be honored to have the opportunity to provide you with the exceptional service you deserve.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more positive experience.

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location worked out for us. Would have liked to have had more time to check out the surrounding area. Would stay here again. The staff was very friendly.
Stayed 2 nights in Jan 2024
Response from Emme Teller, Front Desk Supervisor on Jan 29, 2024
Diana,Thank you so much for your kind words and 5 star review! We really appreciate your feedback and hope you return to explore our city soon!

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, quiet, and fun weekend getaway.
Stayed 1 night in Jan 2024
Response from Emme Teller, Front Desk Supervisor on Jan 29, 2024
Brittany, Thank you for your five star review! We are so happy you enjoyed your stay and really appreciate your kind words. We hope to see you again soon next time you travel to Nashville!

10/10 Excellent

Nyall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking for longer term patrons could be a little less costly.
Stayed 4 nights in Dec 2023
Response from Emme Teller, Guest Services Supervisor on Jan 26, 2024
Nyall, Thank you for your glowing 5 star review! Thank you for your thoughts on our parking situation. I have passed along your concerns about parking for long term patrons to our third party parking manager. We so enjoyed having you with us and hope you come back soon!

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overly priced felt like I was sleeping in a storage closet..
Stayed 2 nights in Dec 2023
Response from Jasmine on Jan 23, 2024
Good morning Lisa,I'm so sorry that you did not enjoy your stay. Could you tell me what about the room made it feel small? We would love to make changes.

6/10 Okay

Diana

Traveled with partner
Wish they would include parking in up front price.
Stayed 1 night in Jan 2024
Response from Tom, Front Office Manager on Jan 22, 2024
Dear Diana, Thank you for sharing your feedback. We understand the importance of transparent pricing and will consider including parking fees in the upfront cost for a more seamless experience. We appreciate your input and hope to welcome you back for an improved stay.

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bed sheets had blood stains on them. There was moldy food in the fridge. The staff argued with us about not receiving our complimentary water. Most of the staff was rude. Would never stay at this location again.
Stayed 3 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 22, 2024
Dear Mark, We sincerely apologize for the unpleasant experience you had during your stay. Your feedback is important to us, and we will address these issues to ensure they are not repeated. We appreciate your honesty and hope to have the opportunity to make it right in the future.

10/10 Excellent

Brooke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the first time we came to Nashville and absolutely loved it, so we wanted to stay again when we came back and it didn’t disappoint! EVERY SINGLE STAFF MEMBER HAS BEEN AMAZING! We got snowed in and couldn’t get our flight out and they were so amazing and accommodating!!
Stayed 4 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 17, 2024
Dear Brooke, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had another wonderful experience at our hotel and that our staff went above and beyond to make your stay memorable.It's always heartening to know that our team's efforts in providing excellent service are appreciated by our guests. We understand that unexpected situations like being snowed in can be challenging, and we're glad to hear that our staff was able to assist and accommodate you during that time.We appreciate your loyalty and choosing to stay with us again. If your travels bring you back to Nashville, we look forward to welcoming you again for another fantastic stay.Safe travels, and thank you for your kind words!

10/10 Excellent

joe

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tom, Front Office Manager on Jan 15, 2024
Dear Joe, Thank you for your glowing 5/5 review! We're delighted to hear you enjoyed our hospitality and the environment. It was our pleasure to have you, and we look forward to welcoming you back soon!

4/10 Poor

Kevin

Traveled with group, Traveled with family
Disliked: Amenities
Could hardly watch tv- remote/system issues. Front desk wouldn’t acknowledge us too busy talking to coworker, pillows terrible, room heater loud non adjustable fins blows in your face while sleeping, coffee maker had issues, room keys didn’t work, mattress cover on bed too small kept coming off, hard to get door lock to respond to key card. Valets we’re great.
Stayed 2 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 15, 2024
Dear Kevin, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you faced during your stay. Your experience does not reflect our usual standards, and we sincerely apologize for any inconvenience caused.We appreciate your specific comments regarding the TV, remote, pillows, room heater, coffee maker, room keys, and other issues. Your concerns will be addressed promptly, and we are committed to making the necessary improvements to enhance our guests' experiences.We're glad to hear positive feedback about our valets, and we'll be sure to pass along your compliments to them.Please know that your comments are taken seriously, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 15, 2024
Dear Michelle, Thank you for your glowing 5/5 review! We're delighted to hear you enjoyed our hospitality and the environment. It was our pleasure to have you, and we look forward to welcoming you back soon!

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 14, 2024
Dear Gail, Thank you for your fantastic 5/5 review! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Garrett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 12, 2024
Dear Garrett, Thank you for your glowing 5/5 review! We're delighted to hear you enjoyed our hospitality and the environment. It was our pleasure to have you, and we hope to be your hotel of choice when you return to Nashville!

10/10 Excellent

gerard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 8, 2024
Dear Gerard, Thank you so much for taking the time to share your glowing review! We're absolutely thrilled to learn that you had a perfect 10/10 experience during your stay with us.It's delightful to hear that our hotel met all your expectations. Our team strives to create a comfortable and memorable experience for all our guests, and your positive feedback is truly rewarding.We're grateful for your kind words and the trust you've placed in us. It would be our pleasure to welcome you back for another exceptional stay in the future. If there's anything specific that made your experience outstanding or any suggestions you'd like to share, we're all ears!Thank you again for choosing our hotel, and we look forward to hosting you again soon.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean and it was everything I expected. I would stay there again in the future.
Stayed 2 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 8, 2024
Dear Vincent, Thank you for taking the time to share your wonderful feedback about your recent stay with us! We are thrilled to hear that your experience at our hotel met and even exceeded your expectations, earning a perfect 10/10 rating.It's fantastic to know that you found our hotel nice and clean, and we are delighted that we could provide everything you expected. We genuinely appreciate your positive remarks and are honored to have earned your loyalty for future stays.Our team is committed to delivering exceptional service, and your feedback is a testament to their hard work. We look forward to the pleasure of welcoming you back on your next visit. If there's anything specific that made your stay memorable or any suggestions you'd like to share, we'd love to hear them.Thank you once again for choosing our hotel, and we can't wait to have the opportunity to host you again in the future!

6/10 Okay

Sean

Stayed 2 nights in Jan 2024
Response from Tom, Front Office Manager on Jan 8, 2024
Dear Sean,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest review and the insights you've provided. Your comments are invaluable in our continuous efforts to enhance our services.We're pleased to see you found aspects of your stay to be satisfactory, but we also recognize there were areas where we fell short of your expectations. We apologize for any inconvenience you may have experienced and want to assure you that your feedback will be shared with our team for further improvement.If you have specific details about the areas where we could have done better, we would appreciate the opportunity to address them directly. Your input is essential in helping us identify and rectify any shortcomings.Once again, thank you for choosing to stay with us, and we hope to have the chance to welcome you back for an improved experience in the future.