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Reviews of Hilton Garden Inn Nashville/Smyrna

3 out of 5
Hilton Garden Inn Nashville/Smyrna
2631 Highwood Blvd, Smyrna, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 869 reviews" "
Rating 8 - Good. 245 out of 869 reviews" "
Rating 6 - Okay. 99 out of 869 reviews" "
Rating 4 - Poor. 37 out of 869 reviews" "
Rating 2 - Terrible. 31 out of 869 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

SCOTT

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$75 Pet fee is outrageous and not well disclosed.
Stayed 1 night in Apr 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Apr 2024

6/10 Okay

Cheryl

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Aml

Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and efficient staff
Stayed 1 night in Apr 2024

6/10 Okay

James

Traveled with family and small children
New and clean with nice staff. However booked with Expedia and Affirm in advance, but had a full stay charge attempted on my card at check in anyway by surprise. Others reported issues too.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and super friendly. Deborah is the absolute best!
Stayed 2 nights in Mar 2024

6/10 Okay

Eva

Traveled with partner
Liked: Staff & service
check in was easy, bathroom in the room we stayed in was not the cleanest.
Stayed 1 night in Mar 2024

8/10 Good

Hazel

Stayed 2 nights in Mar 2024

6/10 Okay

Charlotte

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities
The property was average, but would be nice if the pool had heat. Called before reservation was made ask about the pool. Family arrived ready for relaxation no heat in the pool. People children took the spa to play due to the water being so cold. Also the soap in the showers was empty. Other then that was clean thanks
Stayed 2 nights in Mar 2024

4/10 Poor

Robyn

Stayed 1 night in Mar 2024

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

DESHONTE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome!
Stayed 1 night in Mar 2024

10/10 Excellent

TINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & friendly staff! Very clean and any questions I had were given straight answers! I would recommend 10/10.
Stayed 2 nights in Mar 2024

8/10 Good

Joetta

Business traveler
Liked: Property conditions & facilities
Very clean and staff very nice to us pool was great and warm unlike most indoor pool s we been in. Great to be able to enjoy the pool
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jeffrey, Indianapolis

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked through Expedia and when we arrived, the front desk had no record. Took 15-20 minutes to check us in, with front desk person saying he had to "rebook" us in Hilton system. To add insult to injury, got billed by Expedia and hotel, which means I now have to spend more time untangling the mess.
Stayed 1 night in Mar 2024

8/10 Good

Tammy

Traveled with group, Traveled with family
Liked: Amenities
There needs to be more lights in the rooms. The rooms are dark and the outlets beside the beds would not work. There was too much chlorine in the pool. The smell was so strong. Other than that the property was fabulous.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, safe, clean place to stay while we are traveling
Stayed 1 night in Feb 2024

6/10 Okay

Katey

Liked: Cleanliness, property conditions & facilities
We had a great time. Did not like that we had to pay to eat breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024

10/10 Excellent

LaVisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erica was AWESOME! Other staff members were also great. I love staying at the Hilton Gardens. Always excellent service.
Stayed 2 nights in Jan 2024

8/10 Good

Michelle

Stayed 1 night in Jan 2024

10/10 Excellent

Wende

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I was charged for breakfast but it was included in the price of my stay. They said that they would not charge me but it went through on my Visa.
Stayed 1 night in Dec 2023

10/10 Excellent

Terilee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quick overnight sleep but the property and room were quiet and clean and well appointed. The staff was very friendly. My 50 lb dog was welcomed and given lots of pets, too!
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Disliked: Room comfort
Irritating bed linens
The sheets in the hotel were very uncomfortable. They were not properly rinsed and felt like bleach was on them. I had a heavy skin reaction. Aside from that, the room was clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice entrance and set up. Staff was extremely friendly. This may be my new go to hotel when I am in Nashville area. Quick drive to Airport, lots of shopping and do I g options.
Stayed 1 night in Nov 2023

6/10 Okay

Aprele

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice hotel
stay was good Fridays night problem in parking lot with music from restaurant next door beds very hard bad for my back
Stayed 3 nights in Oct 2023

8/10 Good

Calli

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

4/10 Poor

cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old mattress with dip in the middle. Outlet beside bed didnt work right. Staff excellent though, customer servive excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Gwyneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really was amazing. staff helped me to extend my stay and made it so i could be in my same room the whole trip. very clean and breakfast was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firm but great.
Very firm bed otherwise everything else was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Sherrry

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect interstate stop. Decent breakfast in the morning, but costs extra
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Gwendolyn

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shaoxing

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked in and my kid said oh this is fancy! We loved everything about the property! The pool was freezi g which was okay and the hot tub was hooooooot! Didnt like the proce of the breakfast but we just went down the street to eat! Would defiently stay again
Stayed 1 night in Oct 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again here
Nice and clean, friendly. Beds were not overly comfortable but everything else made up for it
Stayed 1 night in Sep 2023

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant inside the hotel is great.
Stayed 1 night in Sep 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t see any complementary breakfast, but did have an up charge for cold and hot breakfast At this price some cereal and fruit would have been nice
Stayed 1 night in Aug 2023

8/10 Good

julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please upgrade the TV to have access to Netflix Lobby options for food etc were fantastic
Stayed 1 night in Aug 2023

8/10 Good

Vangeline

Liked: Cleanliness, staff & service, property conditions & facilities
It was all good! I enjoyed that everything we needed was less then 2 miles.
Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Jul 2023

8/10 Good

christine

Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Sleep
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Softball’s weekend
Stayed 1 night in Jul 2023