Ratings based on 843 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from glendale az

Great location to downtown stay was great.

Posted Mar 21, 2017
Pros: food was very good and great priced very good value for your dollar.
Cons: nothing
Location: Thats what I really liked about the hotel everything is within walking distance.
Paulia was out standing you have a great employee with great people skills.
Comment from Hotel Management
Mar 22, 2017 by Melanie, Hotel Management
Dear John, thank you for your feedback and so pleased that you enjoyed your stay. We appreciate your recognizing Paulia for her efforts and I will be happy to share this with her. We hope to welcome you back again soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from AL

Posted Mar 15, 2017
Central to everything Smashville! Great atmosphere and staff.
Comment from Hotel Management
Mar 16, 2017 by Melanie, Hotel Management
Hi Central, so glad you were able to stay with us and you enjoyed the visit. Great to hear you are a Preds fan....go SMASHVILLE! We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from WI

Fabulous hotel in the middle of downtown.

Posted Mar 7, 2017
We were in Nashville for only a day and a half. The Hilton was beautiful, well staffed. Our room was comfortable, and modern with great bed, pillows, and bathroom. Loved that there was good coffee in the morning on our floor.......walked out to get it in pajamas!
Comment from Hotel Management
Mar 9, 2017 by Melanie, Hotel Management
Dear Kate, thank you for selecting the Hilton Nashville Downtown for your recent visit. We appreciate your feedback and so glad you enjoyed the morning coffee. We hope to welcome you back again soon.
2 out of 5
by A verified traveler

Good location

Posted Feb 20, 2017
I booked three nights with access to the executive lounge, Thursday thru Saturday nights. Thursday we went for appetizers in the lounge and they had tiny vegetable spring rolls and small wontons. The beer and wine were not included. I've stay at many hotels where the happy hour was 100% better. The "breakfast" spread had tiny fruit cups, granola bars and very small biscuits. Friday night the appetizer was a tiny crab cake and there were literally two of them out . The kicker was when I went down Saturday morning the door was barred shut and when I asked the front desk I was told the lounge was closed on the weekends!! That was not mentioned when I booked the room and paid extra for the access to the lounge. The worst experience ever I would reccomend another not so over priced hotel that actually cares for its patrons!
Comment from Hotel Management
Feb 22, 2017 by Melanie, Hotel Management
Our sincere apologies that we did not meet the expectations you expected and deserve. We obviously did not communicate the hours and services of the Executive Lounge as well as provide you with breakfast buffet vouchers for the weekend. I have shared your feedback with leadership so that we can resolve these issues. Sincerely, Melanie
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2017
Clean, Nice hotel centrally located to everything. The rooms are a great value for their size.
Comment from Hotel Management
Feb 16, 2017 by Melanie, Hotel Management
Thank you for your comments and we are pleased that you enjoyed your stay with us. We hope to welcome you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Hilton Downtown Nashville

Posted Feb 6, 2017
This was our second time staying here. Know that if there is a big event nearby (say, a Predators game) the evening of your stay, you will be awakened numerous times in the night by all those folks getting back to their rooms late (and often, loud and drunk).... the quietness of the room and the layout seem to amplify the noise from the halls. I probably didn't get to sleep until 3am once all the door slamming stopped!
Comment from Hotel Management
Feb 9, 2017 by Melanie, Hotel Management
Dear Michael, thank you for your loyalty and choosing to stay with us on multiple occasions. Our apologies that you did not get a good nights' rest due to late guest activity. Your comments will be shared with leadership so that we can evaluate opporunities for improvement. Sincerely,
5 out of 5
by Mary

PERFECT Nashville weekend

Posted Jan 23, 2017 on Hotels
Not a single negative - it was AMAZING! Super nice, clean & the location was perfect! I was in town alone & kinda concerned about walking to the sites alone- this hotel is so close to Bridgestone, Broadway & HOF....it couldn't have been any better! Staff was super too!!! Loved it!!
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Dear Mary, thank you for selecting the Hilton Nashville Downtown and we are so pleased that your experience was AMAZING. We look forward to welcoming you back again soon to enjoy more of the great Nashville attractions. Sincerely, Melanie
5 out of 5
by John

Posted Jan 19, 2017 on Hotels
Exceptional property with nicely maintained suites. Was an excellent stay and we are thoroughly satisfied with the experience.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear John, we are so pleased that you enjoyed your experience with us and hope to welcome you back again soon. Sincerely, Melanie
5 out of 5
Recommended
for Everyone
by A verified traveler from philly

Great hotel. One block 1/2 block from broadway

Posted Jan 12, 2017
Was great. Only place I will stay in the future. One block from a broadway. Great food at the hotel, rooms were big and overall great experience.
5 out of 5
by Joseph

This traveler left a rating score only Posted Jan 9, 2017 on Hotels