Ratings based on 522 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

New facility very well kept.

Posted Feb 22, 2017
Pros: Staff very friendly and efficient.
Cons: Nothing.
Location: It is a little hidden at the back of a strip mall. Better signage in front could help. Lovely suburban area of Nashville.
Room was very quiet and comfortable. Breakfast outstanding - the best we've found in this type of property.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy beds with a really nice eating area.

Posted Feb 14, 2017
Location: The mall is right across the interstate and there are shops and many eating areas nearby.
We enjoyed our stay at this hotel because the beds were very comfortable. The eating area is very nice and more like a restaurant than a hotel.
Comment from Hotel Management
Feb 16, 2017 by gm@hiecoolsprings.com, Hotel Management
WOW! Thank you so much for taking the time to let us and the world know about your recent stay! We love that you got a great nights sleep on our comfortable beds! We hope we have the opportunity to see you again! Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from Tyler, Tx

Top floor-end of the hall!

Posted Dec 26, 2016
We stayed here Christmas Eve & were among only a handful of guests. So it was inconvenient & odd that they gave us the room at the very end of the hall, on the top floor. We literally could not have been any further from the elevator. It was strange & inconvenient to say the least. Otherwise it was a fine stay. Nice breakfast, clean rooms.
Comment from Hotel Management
Jan 2, 2017 by gm@hiecoolsprings.com, Hotel Management
Thank you for taking the time to let us know about your stay! We are thrilled that you found us worthy of a 4 star review. I apologize for any inconvenience that you experienced based on your room location. I hope that when we see you again we are able to find you a room location that will better suit your needs! We hope we have the honor of seeing you again! Thanks,
4 out of 5
Recommended
for Everyone
by A verified traveler from Athens, Al.

Yearly pilgrimage

Posted Dec 11, 2016
We stay here every year and go shopping at all the malls for Christmas. This hotel is located right where we want to stay. It's safe and comfortable.
Comment from Hotel Management
Dec 26, 2016 by gm@hiecoolsprings.com, Hotel Management
Thank you so much! We love that you stay with us every year! We are so close to some fantastic shopping! We look forward to seeing you again next year! Thanks, Allyson
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Hard to Find

Posted Nov 26, 2016
Nice hotel but difficult to find, it is located behind an Ashley store. The GPS will take you to the road but you have to know to turn into the shopping plaza and follow the road around to the back.
Comment from Hotel Management
Nov 28, 2016 by gm@hiecoolsprings.com, Hotel Management
Thank you! We are sorry you had a difficult time finding us. We consider ourselves to be the hidden gem of Brentwood! We hope that now that you know where we are located we will have the privilege of seeing you again.
5 out of 5
by A verified traveler

Good stay

Posted Nov 20, 2016 on Hotels
Convenient, clean, nice people. Only downside was interstate traffic noise but that was not bad, just there.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank You!
5 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thanks for the 5 star review!
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you!
4 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
breakfast at the hotel was nice and the proximity was about 20 mins from downtown Nashville. A good alternative to the expensive hotels in city.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you! We pride ourselves in offering a great nights sleep and a quality breakfast to start your day out with! Allyson
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you!