Exterior

Reviews of Holiday Inn Express Hotel & Suites Spence Lane, an IHG Hotel

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 258 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 181 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 110 out of 1001 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy Reynolds on Apr 18, 2024
I'm sorry to hear that your experience didn't meet your expectations. If there are specific issues or concerns you'd like to address, please feel free to share them. Your feedback is valuable and can help us understand how to improve.

6/10 Okay

Jeremy

Stayed 2 nights in Mar 2024
Response from Amy Reynolds on Apr 15, 2024
Thank you for your rating. It seems like there may have been aspects of your stay that didn't meet your expectations. If there's anything specific you'd like to share about your experience or if you have any concerns, please feel free to let me know. Your feedback is valuable and can help address any issues for future stays.

10/10 Excellent

Shelby

Stayed 2 nights in Mar 2024
Response from Amy Reynolds on Apr 9, 2024
It's fantastic to hear that you had such a positive experience during your stay, rating it 5 out of 5! This suggests that you were highly satisfied with the hotel and your overall experience exceeded your expectations.If there's anything else I can assist you with or if you have any further feedback to share, please feel free to let me know. Your satisfaction is important, and I'm here to help in any way I can!

10/10 Excellent

Labella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Mar 2024
Response from Amy Reynolds on Apr 4, 2024
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy Reynolds on Apr 4, 2024
Hi Charles, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our hotel. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Mar 2024
Response from Amy Reynolds on Apr 4, 2024
I'm delighted to hear that you had a great experience during your stay, rating it 5 out of 5! Providing excellent service and accommodations is the goal of every hotel, and it's wonderful that the hotel met or exceeded your expectations.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and comfy!
Stayed 1 night in Mar 2024
Response from Amy Reynolds on Apr 4, 2024
I'm thrilled to hear that you had a fantastic experience at the hotel, rating it 5 out of 5! Cleanliness and comfort are crucial aspects of a great stay, and I'm glad that the hotel met your expectations in these areas.

6/10 Okay

Lynn, wyoming

Liked: Staff & service
The toilet seat was broke. The shampoo holder in the shower was broke, hanging off the wall. They put lotion in the shampoo bottle.
Stayed 1 night in Feb 2024
Response from Amy Reynolds on Apr 4, 2024
I'm sorry to hear about the issues you encountered during your stay, including the broken toilet seat, broken shampoo holder, and the mix-up with the shampoo and lotion bottles. These maintenance and amenity issues detracted from your overall experience, and I understand your frustration.

10/10 Excellent

Vicki

Stayed 1 night in Mar 2024
Response from Amy Reynolds on Apr 4, 2024
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For $120 a night I expected better than this. I have had much better experiences at cheaper hotels. First thing I noticed is everything is very dated and looks like it’s falling apart in my room. The room had clearly been smoked in at some point and you could smell it. There were stains on the sheets leaving me to wonder if they had been changed. The toilet barely flushed and took forever to do so. The bathroom ceiling looked like it was falling in. The area around the hotel doesn’t look very safe and there are homeless people hanging out at the intersection 100 feet away. I was constantly concerned about my vehicle getting broken into. The road outside is insanely noisy and I was constantly hearing sirens and people revving car engines. It literally sounded like someone was racing all night my first night. First night I was there, someone nearly beat my door off the hinges trying to get in the room until I answered the door with a gun in my hand. Turns out the staff had double booked my room and this guy had the same room number as me. Scared the hell out of both of us. Second night, a guy in the next room over was talking on the phone and I could hear everything he was saying like he was in the room with me… for hours. Later that night it was raining and I woke up to the bathtub drain gurgling so loud all night long that I had to wear earplugs and turn the exhaust fan on to drown it out…and could still hear it. Positives: AC worked well, friendly staff, good breakfast.
Stayed 4 nights in Feb 2024
Response from Amy Reynolds on Apr 4, 2024
I'm truly sorry to hear about the numerous issues you encountered during your stay at the hotel. Your experience falls significantly short of the standard of comfort, safety, and service that guests should expect, especially at the price point you paid. It's clear that the hotel failed to provide you with a satisfactory experience, and I completely understand your disappointment and frustration. Your safety and well-being are paramount, and no guest should ever have to experience such distressing situations. If you need any further assistance or support, please don't hesitate to let me know. Your comfort and satisfaction are important.

8/10 Good

Taylor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nice property, older building, needs renovating. Other than that it was decent. Not to much around the area, definitely need a car.
Stayed 1 night in Jan 2024
Response from Taylor Nejman on Jan 31, 2024
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Jan 2024
Response from Taylor Nejman on Jan 29, 2024
We're pleased to hear that you found our location convenient! Thank you for taking the time to share your feedback. We hope to continue providing you with a great experience and look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Jan 2024
Response from Taylor Nejman on Jan 29, 2024
Thank you for your positive feedback! We're glad to know that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your support and hope to have the pleasure of hosting you again.

10/10 Excellent

Tiffany

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionist was extremely helpful and friendly upon check in. Great variety of items available for breakfast. Room was very clean and well appointed
Stayed 2 nights in Jan 2024
Response from Taylor Nejman on Jan 29, 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our front desk receptionist made your check-in pleasant and that you enjoyed the variety of breakfast items. It's also great to know that your room met your expectations in terms of cleanliness and amenities. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Norman

Traveled with family
Liked: Amenities
Disliked: Staff & service
As others had stated in reviews, this property really needs to be updated! It wasn't the cleanest; something sticky had been spilled on the floor near the elevator and in the elevator, and it was never cleaned the entire time we were there. Our shoes were sticking to the floor! Gross. Beds had a plastic mattress cover which was really annoying when trying to sleep! That's all you heard when you rolled over.
Stayed 1 night in Jan 2024
Response from Taylor Nejman on Jan 29, 2024
Thank you for sharing your concerns. We apologize for the cleanliness issues you experienced during your stay. We've addressed the cleaning oversights and are exploring alternatives to improve the sleep quality, including mattress covers. Your feedback is crucial, and we appreciate your input.

2/10 Terrible

Ben

Stayed 2 nights in Jan 2024
Response from Taylor Nejman on Jan 10, 2024
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

4/10 Poor

Vivianne

Traveled with partner
Liked: Cleanliness, staff & service
Hotel is run down. Rooms need upgrade. Our first room had muggy sme. Second room had chipped tub. I had little toe bottom cut from tub. I took a picture of tub. Towels smelled good but some were stained and old. Hotel sraff was very pleasant.
Stayed 3 nights in Dec 2023
Response from Taylor Nejman on Dec 31, 2023
We're sorry to hear that your experience at our place was less than satisfactory. Your feedback is important to us, and we'll take this into consideration as we work to improve and maintain the quality of our accommodations. Please know that we're committed to making the necessary changes to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Fabern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Taylor Nejman on Dec 31, 2023
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Taylor Nejman on Jan 10, 2024
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

2/10 Terrible

Kaylyn

Stayed 1 night in Dec 2023
Response from Taylor Nejman on Dec 31, 2023
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple... clean... friendly
Stayed 1 night in Dec 2023
Response from Taylor Nejman on Dec 7, 2023
Thank you for your positive review! We're delighted to hear that you found our establishment simple, clean, and friendly. We strive to provide a welcoming experience, and your feedback is truly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Taylor Nejman on Nov 21, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

Sherry

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. The staff was very nice.
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Nov 5, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 Good

KAYLA

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Nov 1, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

TAMMY, Pfafftown

Stayed 1 night in Oct 2023
Response from Taylor Nejman on Nov 20, 2023
Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your comments, both the positive and negative ones, as they help us improve our services and facilities. Our team takes great pride in providing exceptional service, and it's always encouraging to receive positive feedback in this regard.

2/10 Terrible

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
place was old and run down and stunk. had to use candles to air the place out
Stayed 3 nights in Oct 2023
Response from Taylor Nejman on Oct 25, 2023
We're sorry to hear that your experience at our place was less than satisfactory. Your feedback is important to us, and we'll take this into consideration as we work to improve and maintain the quality of our accommodations. Please know that we're committed to making the necessary changes to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.

4/10 Poor

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms stunk so bad it made us want to throw up. Baseboards were dirty. The beds were clean and comfy so that was amazing. This one needs to be updated really bad.
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 25, 2023
We appreciate your feedback, and we're glad to hear that you found the beds comfortable. However, we apologize for the issues you encountered with the room's odor and cleanliness. We take your comments seriously and will address these concerns to improve the overall experience for our guests. Your insights are invaluable as we work towards updating and enhancing our accommodations. Thank you for sharing your thoughts.

6/10 Okay

Tony

Traveled with family
Was disappointed with the quality
Stayed 2 nights in Oct 2023
Response from Taylor Nejman on Oct 19, 2023
I'm sorry to hear that you were disappointed with the quality of our product/service. We take customer feedback seriously and are committed to improving our offerings. Could you please provide more specific details about what aspects of the quality you found lacking? This information will help us address the issue and make necessary improvements. Your feedback is valuable to us, and we appreciate your input. If you have any other concerns or suggestions, please feel free to share them. We aim to provide the best possible experience for our customers, and your input will help us achieve that goal. Thank you for taking the time to share your thoughts.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 19, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 19, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

2/10 Terrible

ANTHONY

Stayed 1 night in Oct 2023
Response from Taylor Nejman on Nov 1, 2023
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

8/10 Good

Mary

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a suite that was spacious for my husband, myself, and our teenage daughter. The amenities were fine. The breakfast was great. The staff was friendly and helpful. However, the bathroom could have been bigger--the toilet was short and not very spacious. The biggest complaint would be the floors--they were so dirty, our white socks (and bare feet) became black right away.
Stayed 3 nights in Oct 2023
Response from Taylor Nejman on Oct 12, 2023
Your feedback is valuable to us, as it helps us continually enhance the quality of our accommodations and services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Please feel free to reach out to our management team if you have any further comments or suggestions. Thank you again for choosing to stay with us.

6/10 Okay

David

Disliked: Property conditions & facilities
This property is older and tired.
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 19, 2023
I'm sorry to hear that you were disappointed with the quality of our product/service. We take customer feedback seriously and are committed to improving our offerings. Could you please provide more specific details about what aspects of the quality you found lacking? This information will help us address the issue and make necessary improvements. Your feedback is valuable to us, and we appreciate your input. If you have any other concerns or suggestions, please feel free to share them. We aim to provide the best possible experience for our customers, and your input will help us achieve that goal. Thank you for taking the time to share your thoughts.

6/10 Okay

Sarah

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Okay for one night. Free breakfast is small but standard. No curtains in rooms and the blinds do not block any light, only obscure vision so if you have light sensitivity at night this is not a good choice. Floors were very dirty. (Like socks were black dirty.) The maps say there are vending machines but there are not any and only one working ice machine.
Stayed 1 night in Oct 2023
Response from Taylor Nejman on Oct 12, 2023
Thank you for taking the time to share your feedback regarding your recent one-night stay with us. We value your comments as they help us improve and provide a better experience for our guests. Your feedback is essential to us, and we hope to have the opportunity to welcome you back in the future with improvements in place. If you have any additional comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us, and we appreciate your input.

2/10 Terrible

shirley

Traveled with family
Disliked: Amenities
Don’t stay here
Stayed 2 nights in Oct 2023
Response from Taylor Nejman on Oct 12, 2023
We're genuinely sorry to hear that your experience at our establishment did not meet your expectations. Your feedback is important to us, and we'd like to learn more about the specific issues that led to your negative experience. We take all feedback seriously, and it helps us identify areas for improvement. If you're willing to share more details about your stay, please feel free to contact our management team. We're committed to providing the best possible experience for our guests, and we hope to have the opportunity to address your concerns and provide a more satisfactory stay in the future.

10/10 Excellent

mysti

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a good hotel for a decent price, very close to downtown without being directly in it. Area around it feels...a little shady, but not dangerous. Not the hotel's fault, tho.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 6, 2023
Thank you for the 5-star review! We're delighted to hear that you found our hotel to be a good value and conveniently located near downtown. We appreciate your understanding regarding the surrounding area and are glad you felt safe during your stay.

8/10 Good

Cheri

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms were damp,
First room smelled musty, they changed to a new room, was ok, but for our 2 night stay the room was damp the entire time, sheets felt damp, tile floor, it was a hot weekend and we couldn’t turn the air off, The refrigerator door didn’t close, nothing kept cold, and the carpeting was dirty, walked around in bare feet and had to wash them before I put in shoes or went to bed, turn off air last night couldn’t take the clammy feeling anymore and it was so much better, Overall hotel needed a good handyman, Front desk staff was great! Very friendly The breakfast was very good, hot, variety, enjoyed that, Would not stay at this hotel again,
Stayed 2 nights in Sep 2023
Response from Taylor Nejman on Oct 3, 2023
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address these concerns promptly to improve our guests' experience. We appreciate your kind words about our front desk staff and breakfast. We hope you give us another chance in the future to provide you with a better stay.

6/10 Okay

Steve

Traveled with family
Disliked: Cleanliness
Rooms has a musty smell to it, bath faucet had no pressure, ice machine broken on our floor
Stayed 3 nights in Sep 2023
Response from Taylor Nejman on Oct 3, 2023
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address these concerns promptly to improve our guests' experience. We appreciate your kind words about our front desk staff and breakfast. We hope you give us another chance in the future to provide you with a better stay.

4/10 Poor

Cortney

Business traveler
Disliked: Cleanliness
Semi truck broke down so I had to get a room for the night. Room had a urine spell and sheets where spotted..
Stayed 1 night in Sep 2023
Response from Taylor Nejman on Oct 3, 2023
Thank you for your feedback. We apologize for the issues you experienced during your stay. We will address these concerns promptly to improve our guests' experience. We appreciate your kind words about our front desk staff and breakfast. We hope you give us another chance in the future to provide you with a better stay.

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible parking. Close proximity to area attractions.
Stayed 1 night in Sep 2023
Response from Taylor Nejman on Sep 28, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay for a weekend trip to Nashville
Here for a long weekend with friends. The hotel was close to downtown but far enough away to get out of the traffic and crowds. Breakfast was great and a nice way to start every day.
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 27, 2023
Thank you for sharing your experience! We're delighted to hear that you enjoyed your long weekend stay with friends at our hotel. It's wonderful to know that our convenient location allowed you to access downtown easily while also providing a peaceful escape from the hustle and bustle. We're glad you appreciated our delicious breakfast as well. We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
great staff
Stayed 2 nights in Sep 2023
Response from Taylor Nejman on Sep 25, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

8/10 Good

Mihir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Okay ish
Stayed 6 nights in Sep 2023
Response from Taylor Nejman on Sep 25, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

6/10 Okay

Anthony

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel has a smell. The room left a stench on my clothes. the moldy smell is unsettling. the shower handle is broken.
Stayed 5 nights in Sep 2023
Response from General Manager on Sep 26, 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced during your visit, and we will address these concerns with our team to ensure a more pleasant experience for all our guests. Your input is greatly appreciated as we continually strive to improve our services.

2/10 Terrible

Tina

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay at this hotel
This place was so deceiving compared to the photos on line prior to booking. Mold, blood on the walls in the bathroom, dirty walls and carpet was full of hair and wet spots. The pool was completely empty and clearly in need of repairs. We left. I’d prefer getting a full refund. The area was very dark and dangerous. It’s false advertisement and the conditions were deplorable.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 26, 2023
We deeply regret to hear about your disappointing experience during your recent stay at our hotel. Your feedback is genuinely important to us, and we apologize for falling short of your expectations. We will investigate the issues you've mentioned and take immediate steps to address them.

10/10 Excellent

Brandy

Stayed 1 night in Sep 2023
Response from Taylor Nejman on Sep 25, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Stayed 1 night in Sep 2023
Response from Taylor Nejman on Sep 25, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cross-country trip
Stop over on a cross-country trip and enjoyed some of Nashville hospitality
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Thank you for such an amazing review on our hotel! We are glad you enjoyed your stay. We hope to see you again on your next trip to Nashville.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and friendly. My only complaint was about the toilet: the flimsy seat and lid made it hard to use - the water was too high so it was difficult to manage without getting tissue-paper wet when using it.... Otherwise, I had no complaints.
Stayed 6 nights in Sep 2023
Response from Taylor Nejman on Sep 12, 2023
We are truly grateful for your fantastic review! Your positive feedback means a lot to us. We strive to create exceptional experiences for all our guests, and we're thrilled that you enjoyed your stay. If you ever have more details or suggestions to share, please feel free to reach out. We look forward to hosting you again and providing another outstanding stay.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Taylor Nejman on Sep 4, 2023
Thank you for your positive feedback! We strive to provide excellent experiences for our guests and appreciate your high rating. We look forward to welcoming you back in the future.