Exterior

Reviews of Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 556 out of 1037 reviews" "
Rating 8 - Good. 270 out of 1037 reviews" "
Rating 6 - Okay. 114 out of 1037 reviews" "
Rating 4 - Poor. 55 out of 1037 reviews" "
Rating 2 - Terrible. 42 out of 1037 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jenifer

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beds too small, plugs didn’t work, blinds stuck on down
Stayed 2 nights in Apr 2024

6/10 Okay

Roxann

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast . Loved the entertainment from 4-7. Hotel should provide water. 24 hrs a day as the other hotels do. Also found 3 live roaches in the lobby which would deter me from staying there again. The staff at the front desk were not friendly or welcoming.
Stayed 4 nights in Apr 2024

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is where I always stay when I go to Nashville. Perfect location and breakfast is great and afternoon snacks and music are a plus.
Stayed 3 nights in Apr 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
We liked the AM breakfast and the walking convenience to the bars & sights. Very safe to walk everywhere. That said, we came back to hotel at 10 PM after being out since 7 AM to find our room door OPEN a few inches. Front desk suggested we might have not closed it! Bed had been made so it was definitely staff issue and nothing was missing but not handled as expected. Pool is CLOSED till temps above 70 - not mentioned on Expedia. Room had a few issues - one that had to be resolved by maintenance which housekeeping should have notices & reported.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
James, it's good to hear that you enjoyed the breakfast and found our location convenient. We regret any inconvenience you experienced due to the incident with your room door. We always aim to ensure the safety and security of our guests. We also note your comment about the pool and the in-room issue. We'll work on improving our communication and maintenance checks to continually provide superior service. Thank you for sharing your feedback. We hope to welcome you again in the future.

10/10 Excellent

richard

Traveled with family
Liked: Amenities
Great staff and clean facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Apr 14, 2024
Richard, your wonderful review of Holiday Inn Express Nashville Downtown is much appreciated. We're thrilled you enjoyed our clean facilities and found our team members excellent. We can't wait to provide you another exceptional stay in the future.

6/10 Okay

Brenda Pahola

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not friendly staff, needs improvement on cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Brenda, your feedback is appreciated. It's unfortunate to hear about your experience regarding the friendliness and cleanliness. We aim to ensure every guest has an enjoyable stay, hence our team members strive to provide welcoming service and maintain high standards of cleanliness. We'll work on these aspects for improvement and look forward to the opportunity of serving you better in the future.

10/10 Excellent

wei

Liked: Property conditions & facilities
Very good service!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Wei, your feedback is greatly appreciated. We are thrilled to hear that you enjoyed your experience at the Holiday Inn Express Nashville Downtown and found the service to be of high quality. We look forward to welcoming you back on your next visit to Nashville.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
We appreciate the feedback, Nicholas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
David, thank you for your glowing rating. We at the Holiday Inn Express Nashville Downtown greatly appreciate it and we're thrilled to know that your stay with us was enjoyable. We look forward to welcoming you back on your next visit to Nashville.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Keith, thank you for your top score rating of Holiday Inn Express Nashville Downtown. We are thrilled to know your stay was excellent! We can't wait to welcome you back next time you're in Nashville.

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Chase, it seems like specific details of your experience at the Holiday Inn Express Nashville Downtown were not included in your review. If there's anything that could have made your stay more enjoyable or any standout aspects of your visit, we would love the opportunity to hear more about it. Your feedback can greatly assist us in continuing to deliver a great guest experience.

4/10 Poor

Thomas

Disliked: Property conditions & facilities
No hot water!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Thomas, we sincerely regret to hear about the issues you experienced with the water during your stay. We understand how important hot water is to guest comfort. Our maintenance team is actively addressing these types of concerns to improve guest experiences. We'd appreciate the opportunity to better serve you in the future.

10/10 Excellent

Regina

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Regina, thank you for choosing Holiday Inn Express Nashville Downtown. We're thrilled to note your perfect score, and it seems you had an exceptional experience! Our team is always eager to deliver superior guest satisfaction, and your rating is affirming. We look forward to your next visit.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Jacqueline, it's wonderful to hear that your stay at Holiday Inn Express Nashville Downtown was enjoyable enough to have you planning your return. We're already looking forward to your next visit. Thanks for taking the time to share your feedback with us on Expedia.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice room. Helpful staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Jeff, thank you for sharing your positive experience. At Holiday Inn Express Nashville Downtown, cleanliness and comfortable rooms are our top priorities. We're glad to hear that our team members were able to assist you during your stay. We look forward to hosting you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thank you for this lovely rating, David!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn Express Nashville Downtown. We'd like to share an even better experience with you soon.

10/10 Excellent

Mark, St. Louis Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Mark, thank you for choosing Holiday Inn Express Nashville Downtown. It's great to see that you had a fantastic experience. We hope to have the chance to welcome you back on your next visit to Nashville.

10/10 Excellent

Lisa, Land O Lakes

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to party on Broadway
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Lisa, we're thrilled to hear that you enjoyed your stay at Holiday Inn Express Nashville Downtown. It sounds like you were able to take full advantage of our prime location on Broadway. Thanks for recommending us, and we hope to welcome you back soon for another stay filled with fun and festivities.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the 5 out of 5 rating, Jason!We're thrilled to see how much you enjoyed staying at Holiday Inn Express Nashville Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly wonderful
Response from Customer Service on Mar 23, 2024
Billie, it's terrific to hear such positive feedback about your experience at Holiday Inn Express Nashville Downtown. We strive to create delightful encounters for our guests, and it's warming to hear we've succeeded. Thank you for your praises, and we hope to see you back soon.

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved having the happy hour and breakfast available. Elevator situation could be improved
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Marcia, we're thrilled to hear you enjoyed the happy hour and breakfast offerings at Holiday Inn Express Nashville Downtown. Your feedback about the elevator is also invaluable and we're continually looking for ways to enhance our guest's experience in every aspect. We're looking forward to having you back soon to enjoy more of our hospitality and improvements.

10/10 Excellent

Kristine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the location. Easy to walk to what we wanted to see and do. Staff was fantastic
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Kristine, it's wonderful to know that the location of Holiday Inn Express Nashville Downtown perfectly suited your needs. We're thrilled our team members contributed positively to your experience, making your stay even more memorable. We eagerly look forward to welcoming you back for another fantastic visit in the future.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Beverly, many thanks for sharing your positive rating of the Holiday Inn Express Nashville Downtown. Our team is thrilled to know we met your expectations. We hope your travels bring you back our way soon!

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 19, 2024
Jim, it's fantastic to see your four-star rating for the Holiday Inn Express Nashville Downtown. We're glad you enjoyed your stay and trust you found our accommodations to meet your needs. Looking forward to welcoming you back in the future to meet, and hopefully exceed, your expectations even further.

10/10 Excellent

Michelangelo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Michelangelo, we're delighted to hear you appreciated the Holiday Inn Express Nashville Downtown's prime location. We hope that our convenient positioning played a significant part in making your visit to Nashville enjoyable. Thanks for your review and we look forward to welcoming you back soon.

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Tom, it's wonderful to hear that you experienced such warm hospitality from our team members at Holiday Inn Express Nashville Downtown. We take pride in ensuring all our guests feel welcome and assisted. Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Paul, Titusville

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and valet were extremely friendly and helpful. Great experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Paul, it's wonderful to hear that you had a great experience at Holiday Inn Express Nashville Downtown. It's particularly encouraging to know that our front desk and valet colleagues were exceptionally helpful and friendly. We anticipate your return visit with much enthusiasm!

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is too congested and slow
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Steven, it's great to see you enjoyed your stay at Holiday Inn Express Nashville Downtown. Regarding the parking situation, we understand the area can become busy at times. Our team members are always striving to keep things moving efficiently and we appreciate your understanding. We hope to welcome you back again in the future for an even smoother experience.

6/10 Okay

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
The only bad part of the stay was that the hotel staff did nothing about the other guests screaming g and carrying on at 2:30am. When we called the next day to complain we were told “that is what to expect on the weekend, after all it’s like Nash-Vegas” Wouldn’t go back.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Annmarie, thank you for sharing your thoughts. It's disheartening to hear your peace was disrupted during your stay due to excessive noise. Our aim is to provide a tranquil environment for all guests, irrespective of the day of the week. Your feedback has been passed onto our team members to ensure they respond proactively to such situations. Your dissatisfactions are regrettable and we hope to have another chance to better meet your expectations in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Mar 4, 2024
We appreciate you sharing this positive rating, William!The comfort of our guests is important to us so we can't wait to see you back again at Holiday Inn Express Nashville Downtown. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Penelope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, walk to The District, Valet is awesome.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Penelope, it's heartening to hear that your stay at the Holiday Inn Express Nashville Downtown met your expectations. We're thrilled that our central location and dedicated valet team contributed to your experience positively. We look forward to welcoming you back the next time your travels bring you to Nashville.

10/10 Excellent

Rebecca

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Rebecca, we're thrilled to see your five-star rating for Holiday Inn Express Nashville Downtown! It's such a pleasure to know you enjoyed your stay with us. We hope to have the opportunity to welcome you back in the near future. Safe travels!

8/10 Good

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cost to park is to much
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Robert, thank you for your review. At the Holiday Inn Express Nashville Downtown, we understand that certain aspects of city accommodations may not align with everyone's preferences, including parking fees. We appreciate your understanding and we hope to welcome you back soon.

8/10 Good

Asha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for taking the time to share your review with us, Asha!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Holiday Inn Express Nashville Downtown.

2/10 Terrible

Jenna

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Jenna, we regret to see that your experience did not meet expectations. We constantly strive to enhance our guest experience and your insights are invaluable. We hope we will have the chance to better serve you in the future.

2/10 Terrible

Jenna

Response from Customer Service on Mar 21, 2024
We appreciate the feedback, Jenna.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Alexis

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Alexis, thank you for your rating of Holiday Inn Express Nashville Downtown. We're thrilled to know that your recent stay with us met your expectations. We hope your travels bring you back to our hotel soon for an even better experience. Safe travels!

10/10 Excellent

cierria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Cierria, thank you for giving us perfect ratings on Expedia. It seems the Holiday Inn Express Nashville Downtown met your expectations. We hope to have the pleasure of serving you again on future visits to Nashville.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 15, 2024
Nancy, thank you so much for your positive rating following your stay at Holiday Inn Express Nashville Downtown. We're delighted that you enjoyed your visit and we hope to welcome you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Robert, thank you for rating Holiday Inn Express Nashville Downtown favorably. We're glad to know you had a pleasant stay with us. We hope to serve you again on your next visit to Nashville. Safe travels!

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Thank you for taking the time to leave us a 4/5 rating, Trevor!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn Express Nashville Downtown.

10/10 Excellent

Robert, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Robert, it's wonderful to know you had an enjoyable stay at the Holiday Inn Express Nashville Downtown. We're thrilled we could provide a five-star experience and we look forward to welcoming you back in the future. Wishing you all the best until then!

8/10 Good

sherri

Liked: Staff & service, property conditions & facilities
We were able to walk to our destinations
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Sherri, it's great to hear you appreciated the convenient location of Holiday Inn Express Nashville Downtown. We trust that being able to explore the city with ease enhanced your stay. We hope to welcome you back in the future. Enjoy your travels!

8/10 Good

sherri

Liked: Cleanliness, staff & service
Hotel was a easy walk to the broadway strip a little out dated in the rooms but comfortable
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Sherri, we're glad you appreciated the convenient location of Holiday Inn Express Nashville Downtown and found comfort in your room. Thank you for sharing your feedback and be assured, we always strive to enhance our guest experience, including the more traditional aspects of our property. We look forward to welcoming you back for an even more remarkable stay.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 7, 2024
William, we're thrilled to know that you appreciated the location of Holiday Inn Express Nashville Downtown. We hope that your stay was just as enjoyable. Looking forward to your next visit.

8/10 Good

Ronda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was awesome
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Ronda, it's fantastic to hear our valet services at Holiday Inn Express Nashville Downtown left a lasting impression on you. We're delighted to know you appreciated their efforts. We look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the place was clean and updated.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
April, we're delighted to hear you enjoyed your stay at the Holiday Inn Express Nashville Downtown. Our team members always strive to create an environment that's welcoming, and keeping the facilities immaculate is a top priority. We hope to see you again soon on your next trip to Nashville.

10/10 Excellent

Todd

Traveled with partner
Liked: Amenities
Enjoy staff friendliness and quickness to get car
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Todd, it's wonderful to hear that you had a great experience at the Holiday Inn Express Nashville Downtown. The quickness and friendliness of our team members is something that we constantly strive for. We're so pleased that you felt comfortable and well-served during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Isaias

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally recommend it, we had a grate experience!!!
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Isaias, the team at Holiday Inn Express Nashville Downtown is thrilled to hear you had a fantastic experience! Your recommendation means a lot to us and we can't wait to welcome you back on your next trip to Nashville. Safe travels until then!

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Jeffrey, thank you for your positive rating on Expedia. Delighted to know that the Holiday Inn Express Nashville Downtown met your expectations during your recent stay. Our team is looking forward to the opportunity of welcoming you back for another visit soon. Safe travels.