Worst hotel experience
Posted Jul 24, 2016
When it became obvious I wasn't going to make it home from a long road trip with two young children, my husband booked me a room online. When I arrived at the hotel around 11pm, I was informed a "man" had checked into my room. I assured the woman working the desk this was impossible. She picked up the phone and said, "I'll prove it to you." When a strange man (not my husband) answered the phone, she insisted he was in the wrong room and demanded he come to the front desk. When he showed up, she told him that he had signed the wrong paperwork. When he pointed out he had signed the paperwork she'd given him, she ignored him. In the meantime, I observed the parking lot was full and since I was traveling with young girls, I was worried about parking down the road and walking in the night. She said I should check around the corner (where there were only a handful of spots--all full) and made it clear the lack of parking wasn't her problem. When I asked if she could put me in another room (since there was a strange man in the room she insisted was mine), she informed me that the only room available was a King bed with a pullout couch. However, when I arrived at the room, there was no pullout couch. Since the three of us couldn't sleep in one bed, I phoned down to the desk. Eventually I was moved to a room with a pullout but no sheets for it. Rather than deal with desk again, my kid slept on a pile of pillows and a quilt. I ended up parking under the canopy at the hotel lobby.