Ratings based on 797 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
65% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by Guidie from Miami, Fl

Posted Apr 10, 2016 on Hotels
I stayed at this hotel during a business trip. The hotel was alright. The only complaint I had was the room service was horrible I had to leave a message 3 times before someone gave me a callback which took 1 1/2hrs.
Comment from Hotel Management
Jun 18, 2016 by Sonya, Hotel Management
Greetings Guidie and thank you so much for taking the time to tell us about your recent stay at our hotel. We appreciate your feedback. I apologize that your room service experience was "horrible" during your stay. Please know that your feedback is very important to us and will be shared with our food and beverage team. We do hope that you will give us a chance to make it right for you in the future. Warm regards, Sonya Slay Holiday Inn Nashville Airport
5 out of 5
by Barry

Posted Apr 8, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Sonya, Hotel Management
Thank you for your "5 Star Review" Barry! Please do come back and see us in the future. Warm regards, Sonya Slay Holiday Inn Nashville Airport
4 out of 5
by michelle from Auburn, IN

Great place to stay. Less than 5 star amenities

Posted Apr 8, 2016 on Hotels
The hotel location was perfect for us. Close to the airport. Away from the hustle, yet close enough to get where we wanted to go in just a few minutes. There was a lack of communication when hotel desk clerks were switched, which led us to waiting longer than need be for a room. The room seemed to get less picked up each day, even tho we tipped. Our last night in the room, we found glasses still sitting where they had been and the bed just basically thrown together. Our last morning we found ourselves out of toilet paper. I went to the desk and informed them we had NONE. It took 10 min. for them to deliver it to our room. Shuttle to and from the hotel runs every 20 min. The free shuttle to the mall has somewhat inconvenient times for drop off and pick up. It can only be used for a 3 mile radius, which doesn't give you many places. The shuttle the hotel recommends taking is $10 round trip per person. We found uber was best for us. Our longest wait was 6 min. Most trips cost us around $7 one way. Dining at the hotel was nice even tho they did not have a free breakfast.
Comment from Hotel Management
Jun 18, 2016 by Sonya, Hotel Management
Greetings Michelle and thank you for taking the time to tell us about your recent stay with us. We appreciate both your business and feedback. Your comments are very important to us and will be shared with our management team. I apologize for the trouble with at check in and the room cleanliness challenges. I am happy that Uber was able to take care of your travel needs; I agree they are cost effective and and efficient. We will add them to our list of choices for transportation. Thank you again for your review; we value you and would love to have you as our guest again in the future! Warm regards, Sonya Slay Front Office Manager
3 out of 5
by Sharon from Southfield Michigan

Nashville Weekend Trip

Posted Apr 5, 2016 on Hotels
Great location to the freeway. I didn't realize last weekend was spring break. The room rates were high. Microwave and refrigerator are not standard in the rooms.
Comment from Hotel Management
Jun 11, 2016 by Sonya, Hotel Management
Greetings and thank you for your review. We appreciate the feedback! The month of March was a busy month, we hope that you enjoyed your time in Nashville and had the opportunity to visit some our our attractions. Warm regards, Sonya Slay
2 out of 5
by A verified traveler from tom

Don't waste your time or money

Posted Apr 5, 2016
I wish I had read reviews before I wasted time and money coming here. Paper thin walls so I heard every word everyone in another surrounding room said. Several unruly guests were fist fighting in their rooms late at night, waking people up and causing panic but the violent rascals didn't get kicked out. The hallway was dirty. My wife had to ask for a refrigerator and it didn't work once plugged in. The elevators were filthy. My daughter got locked out of the room and went to the front counter pretending to be my wife so she could have another key made. The woman at the front desk didn't ID her so anyone could have gotten a key to our room, although it wouldn't matter because replacement key didn't work. The beds were extremely hard. I'm pretty sure we heard about 5 babies being conceived through the thin walls. I'd hate to see how this place was before it was just remodeled. We booked and paid for 5 nights but didn't make it past 2 of them. We just lost money and went to the Marriott where we had a lovely stay. Don't come to this hotel. You will be disappointed.
Comment from Hotel Management
Apr 11, 2016 by sonia slay, Hotel Management
Thank you for your review. We appreciate the feedback and will discuss it with our management team. Warm regards, Sonya Slay
3 out of 5
by A verified traveler from San Francisco

Noisy

Posted Apr 5, 2016
Pros: location: near the airport and easy access to freeways and downtown
Cons: noise abatement
Great hotel if you want to eavesdrop on the guests in the room next door or hear what the drunks have to say as they stagger down the hallway at 3 AM. If you want peace and quiet you might want to stay elsewhere.
Comment from Hotel Management
Apr 5, 2016 by sonia slay, Hotel Management
Greetings from the Holiday Inn Nashville Airport! Thank you for taking the time to tell us about your most recent stay with us John. We definitely appreciate the feedback as it helps us to grow. Thank you again for your comments. Warm regards, Sonya Slay
4 out of 5
by A verified traveler from Layton, UT

Easy to get into downtown Nashville.

Posted Apr 4, 2016
Pros: Location / close to freeway
Location: Grand Old Opry /Opryland very close. Easy to get to downtown Nashville.
Easy access to freeway/ parkway. Close to Opryland / Grand Old Opry. Easy to get to downtown Nashville. Very quiet. Great breakfast.
Comment from Hotel Management
Apr 5, 2016 by sonia slay, Hotel Management
Dear Merrilee, Thank you for such a fantastic review! We appreciate the feedback and welcome the opportunity to have you as our guest again the next time you are in our great city. We value you! Warm regards, Sonya Slay Holiday Inn Nashville Airport
2 out of 5
by A verified traveler from Ohio

Nice Hotel, but not worth the price.

Posted Apr 3, 2016
This is a nice hotel, but definitely not worth the price. First off, our bed sheets were dirty when we got to the room. Also, the thermostat was very difficult to control in the room. It was either way to cold, or too hot, and the fan was very loud. Lastly, for the price of the hotel, I would expect a complimentary breakfast, but they were charging $14.95 for breakfast. We just ended up going to the iHop down the road.
Comment from Hotel Management
Apr 5, 2016 by sonia slay, Hotel Management
Dear Vince, Thank you for your recent stay with us. We appreciate your feedback as it helps us to grow and make the necessary changes to better our overall service and hotel. We apologize for the challenges that your encountered during your stay. Thank you again for your comments. Warm regards, Sonya Slay
5 out of 5
by A verified traveler

Posted Apr 1, 2016 on Hotels
Comment from Hotel Management
Jun 11, 2016 by Sonya, Hotel Management
Thank you for your "5 Star Review"! We appreciate you! Warm regards, Sonya Slay Holiday Inn Nashville Airport
5 out of 5
by Kelsey from Clarksville

Comfortable

Posted Mar 29, 2016 on Hotels
Everyone was very polite, house keeping did a great job, and it was the perfect location for our plans in Nashville.
Comment from Hotel Management
Jun 11, 2016 by Sonya, Hotel Management
Thank you so much for the wonderful "5 Star Review". I will share the contents with the entire team. Please do come back and see us the next time you are in our city. Safe travels! Sonya Slay Holiday Inn Nashville Airport 2200 Elm Hill Pike Nashville, TN 37214